A CRM Process Model for Agent-Based Simulation

2017 ◽  
Vol 8 (4) ◽  
pp. 56-82 ◽  
Author(s):  
Hichem Benaissa Anouar Badsi ◽  
Abdessamed Rdess Ghomari ◽  
Leila Zemmouchi-Ghomari
Keyword(s):  
Information And Communication Technologies ◽  
Process Model ◽  
Business Models ◽  
Communication Technologies ◽  
Customer Relationship ◽  
Suitable Model ◽  
Abstract Concepts ◽  
Generic Level ◽  
Agent Based ◽  
Information And Communication

To simulate the value generated by information and communication technologies, there is a need to design a suitable model. This article focuses on the little-used technology of ontologies, particularly Business Model Ontologies. Ontologies allow the representation of very abstract concepts, such as Business Models. The concept consists of four pillars, one of which, the “customer interface” is related to Customer Relationship Management (CRM). This paper proposes a modeling approach and a generic CRM model for the simulation of the value generated by information and communication technologies. The model must have a sufficient level of accuracy to achieve meaningful and helpful results, while maintaining a sufficiently generic level of abstraction to allow rapid implementation.

New tools for developing the living environment (based on materials of Gaidar Forum – 2021)

2021 ◽  
Vol 23 (1) ◽  
pp. 6-12
Author(s):  
NATALYA YASKOVA ◽  
Keyword(s):  
Information And Communication Technologies ◽  
Business Models ◽  
Communication Technologies ◽  
Living Environment ◽  
Investment Activity ◽  
New Business ◽  
Information And Communication ◽  
The Government ◽  
National Economies ◽  
Expert Community

The pandemic has become the reason for structural reforms as well as for discussing many issues by the expert community. In this regard, the Gaidar Forum – 2021 became the very platform where experts in various fields of knowledge could meet. Specialists discussed such issues as sustainable development problems, the innovative focus of development, the introduction of IT technologies, restructuring of national economies, new business models, etc. Most of the questions, one way or another, concern the problem of the evolution of the living environment. These are the questions that were presented by the experts of the “Building together” discussion platform. Analyzing the results of the construction complex, which ensures the implementation of the national project “Housing and the Urban Environment”, made it possible to identify the nature of further measures taken by the Government of the Russian Federation in order to create a competitive living environment. Experts systematized the prospects for business models of investment and construction activities involved in the development of territories, identified new tools for enhancing investment activity, and focused the attention of the authorities on information and communication technologies used in modeling the living environment.

Use of New Innovative Technologies in Business by All Age Groups

2017 ◽  
pp. 79-103
Author(s):  
Stelian Stancu ◽  
Constanta-Nicoleta Bodea ◽  
Laura Elly Naghi ◽  
Oana Madalina Popescu ◽  
Alina Neamtu
Keyword(s):  
Information And Communication Technologies ◽  
Business Models ◽  
Age Groups ◽  
Communication Technologies ◽  
Entrepreneurial Activity ◽  
Future Research ◽  
Innovative Technologies ◽  
Entrepreneurial Attitudes ◽  
Information And Communication ◽  
Key Indicators

This paper makes a foray into the new innovative business technologies by presenting several important aspects of the Digital Economy, Business models, Entrepreneurship, Information and Communication Technologies (ICT), ICT4D, Innovation Technology. The second part of the paper consists of an analysis of new innovative technologies results in business, using Global Entrepreneurship Monitor (GEM), thus presenting the conceptual framework GEM, How GEM Defines Entrepreneurship, Measures of Entrepreneurial Activity, Entrepreneurial Aspirations, Entrepreneurial Attitudes. Based on this analysis, empirical results of new innovative business technologies in Romania are configured, highlighting the key indicators for Romania (2015), Entrepreneurial Activity rates in efficiency-driven EU Countries in 2014 (% of population aged between 18-64 years), distribution of entrepreneurs by gender, age, education and household income in Romania 2014 (%), both individually and overall. The paper concludes with key findings and proposals for the following questions to be explored in future research.

Introduction to Banking Technology and Management

2008 ◽  
pp. 1-15
Author(s):  
Vadlamani Ravi
Keyword(s):  
Data Mining ◽  
Risk Management ◽  
Computer Science ◽  
Information And Communication Technologies ◽  
Science Communication ◽  
Banking Industry ◽  
Relationship Management ◽  
Communication Technologies ◽  
Customer Relationship ◽  
Information And Communication

This chapter introduces banking technology as a confluence of several disparate disciplines such as Finance (including risk management), Information technology, Computer Science, Communication technology and marketing science. It presents the evolution of banking, the tremendous influence of information and communication technologies on banking and its products, the quintessential role played by computer science in fulfilling banks’ marketing objective of servicing customers better at a less cost and thereby reap more profits. It also highlights the use of advanced statistics and computer science to measure, mitigate and manage various risks associated with banks’ business with its customers and other banks. The growing influence of customer relationship management and data mining in tackling various marketing related problems and fraud detection problems in banking industry is well documented. The chapter concludes by saying that the banking technology discipline is all set for rapid growth in future.

E-Banking Technologies

2010 ◽  
pp. 30-55
Author(s):  
Mahmood Shah ◽  
Steve Clarke
Keyword(s):  
Information And Communication Technologies ◽  
Customer Relationship Management ◽  
Financial Services ◽  
Relationship Management ◽  
Communication Technologies ◽  
Error Rates ◽  
Customer Relationship ◽  
Payment Systems ◽  
Information And Communication

E-banking relies heavily on information and communication technologies (ICT) to achieve its promise of 24 hours availability, low error rates, and quicker delivery of financial services. When considering e-banking, bank websites usually come to mind first, but e-banking requires much more than just a good website. It needs back end applications such as account systems, support applications such as Customer Relationship Management (CRM systems), communication technologies to link e-banking to the payment systems such as LINK, and middleware to integrate all these often different type of systems. This chapter is an overview of most common technologies in use to support e-banking.

From E-Learning Tools to Assistants by Learner Modelling and Adaptive Behavior

2011 ◽  
pp. 313-325
Author(s):  
Klaus Jantke ◽  
Christoph Igel ◽  
Roberta Sturm
Keyword(s):  
Learning Community ◽  
Information And Communication Technologies ◽  
Process Model ◽  
Communication Technologies ◽  
Technology Enhanced Learning ◽  
Learning Approaches ◽  
Learning Tools ◽  
It Systems ◽  
Information And Communication ◽  
E Learning

Humans need assistance in learning. This is particularly true when learning is supported by modern information and communication technologies. Most current IT systems appear as more or less complex tools. The more ambitious the problems in the application domain are, the more complex are the tools. This is one of the key obstacles to a wider acceptance of technology enhanced learning approaches (e-learning, for short). In computer science, in general, and in e-learning, in particular, we do need a paradigmatic shift from tools of a growing complexity to intelligent assistants to the human user. Computerized assistants that are able to adapt to their human users’ needs and desires need some ability to learn. In e-learning, in particular, they need to learn about the learner and to build an internal model of the learner as a basis of adaptive system behavior. Steps toward assistance in e-learning are systematically illustrated by means of the authors’ e-learning projects and systems eBuT and DaMiT. These steps are summarized in some process model proposed to the e-learning community.

From E-Learning Tools to Assistants by Learner Modelling and Adaptive Behavior

2007 ◽  
pp. 212-231 ◽  
Author(s):  
Klaus Jantke ◽  
Christoph Igel ◽  
Roberta Sturm
Keyword(s):  
Learning Community ◽  
Information And Communication Technologies ◽  
Process Model ◽  
Communication Technologies ◽  
Technology Enhanced Learning ◽  
Learning Approaches ◽  
Learning Tools ◽  
It Systems ◽  
Information And Communication ◽  
E Learning

Humans need assistance in learning. This is particularly true when learning is supported by modern information and communication technologies. Most current IT systems appear as more or less complex tools. The more ambitious the problems in the application domain are, the more complex are the tools. This is one of the key obstacles to a wider acceptance of technology enhanced learning approaches (e-learning, for short). In computer science, in general, and in e-learning, in particular, we do need a paradigmatic shift from tools of a growing complexity to intelligent assistants to the human user. Computerized assistants that are able to adapt to their human users’ needs and desires need some ability to learn. In e-learning, in particular, they need to learn about the learner and to build an internal model of the learner as a basis of adaptive system behavior. Steps toward assistance in e-learning are systematically illustrated by means of the authors’ e-learning projects and systems eBuT and DaMiT. These steps are summarized in some process model proposed to the e-learning community.

Digital Transformation and Change Management at Organizations in the Textile Industry

2020 ◽  
pp. 144-174
Author(s):  
Carmen De-Pablos-Heredero
Keyword(s):  
Change Management ◽  
Information And Communication Technologies ◽  
Textile Industry ◽  
Customer Value ◽  
Business Models ◽  
New Technologies ◽  
Communication Technologies ◽  
Digital Transformation ◽  
New Business ◽  
Information And Communication

Organizational changes are required for the implementation of information and communication technologies (ICT) at firms operating in the textile industry. Technologies for a new way of doing things will not provide good results if applied to an old established process. ICT allows putting into action processes in a different way, which may result in many cases, in more efficient and convenient process from the perspective of customer value generation. Textile firms highly invest in digital transformation to get new business models that constitute a challenge for traditional ways to operate. For that, they must face organisational changes. Change management implies leaving a group of structures, procedures, and behaviours and the adoption of new ones. Organizations must be able to identify potential efficient processes as a consequence of the application of new technologies. An appropriate management of more tangible aspects—equipment, financial resources—and intangible ones—people, users, and perceptions—will have impact on change management results.

Strategical Use of ICT in Microenterprises

2020 ◽  
Vol 10 (1) ◽  
pp. 1-13 ◽  
Author(s):  
Karl W. Sandberg ◽  
Fredrik Håkansson
Keyword(s):  
Present Article ◽  
Information And Communication Technologies ◽  
Business Models ◽  
Communication Technologies ◽  
Global Markets ◽  
Information And Communication

Studies have shown that microenterprises need to work with strategic use of ICT (Information and Communication Technologies) if they want to survive and grow. Digitalization and the use of ICTs open new opportunities for microenterprises to improve their businesses. The present article seeks to examine the use of ICTs in 61 microenterprises. A case study was conducted to investigate these microenterprises. The results of the study show that microenterprises need to work more strategically to use more advanced and cheaper ICT solutions and better business models to compete in the local and global markets.

scholarly journals Financial sector evolution and competencies development in the context of information and communication technologies

2020 ◽  
Author(s):  
Ilja Arefjevs ◽  
◽  
Aivars Spilbergs ◽  
Andris Natrins ◽  
Atis Verdenhofs ◽  
...  
Keyword(s):  
Information And Communication Technologies ◽  
Business Model ◽  
Business Models ◽  
Business Processes ◽  
New Products ◽  
Communication Technologies ◽  
Financial Sector ◽  
New Business ◽  
Information And Communication ◽  
Competencies Development

The development of information and communication technologies (ICT) has a significant impact on the business model of companies operating in the financial sector. Digital transformation leads to changing existing business model rapidly, as well as necessity of developing new processes specifically related to the use of ICT in business processes, development of new products and updating existing ones. At present, changes in the demand for ICT related processes in financial sector are observed both through the development of different technologies and their applications core or ancillary processes (e.g. innovations in payment systems including crypto currencies, blockchain-assisted smart contract, credit markets and insurance including peer-to-peer lending). Based on the opportunities offered by ICT, new business models need to be developed in the financial sector to transform these capabilities into new products and services that respond to changing customer demand. The aim of research to investigate the changes taking place in financial sector in the light of developments in ICT for acquisition of necessary competencies. Research methodology includes systematic review of scientific literature, analysis of selected financial sector statistics, semi-structured industry expert interviews and statistics analysis. The empirical study is limited to the financial sector of Latvia. Although due to the global nature of the financial sector the research findings could be applied internationally.

Sign in / Sign up

Export Citation Format

Share Document