Thirst for Business Value of Information Technology

2010 ◽  
Vol 1 (1) ◽  
pp. 28-40 ◽  
Author(s):  
Govindan Marthandan ◽  
Tang Chun Meng

For years information technology (IT) has helped companies improve organizational efficiency and effectiveness. Today’s IT plays a more strategic role in building capabilities for sustaining and creating competitive advantages. The increasing importance of IT has led many organizations to integrate it into their daily operations. To justify the ever-increasing spending on IT, organizations have been searching for evaluation methods to prove the business value of IT. However, this is a challenging undertaking, as there are contradictory answers to questions on whether it is worthwhile to pay substantial sums for IT. To gain insight into the reasons behind the contradictory answers, this paper first reviews conflicting research results of past studies on IT business value. It then explains the term IT productivity paradox. Last, it provides five reasons why IT business value is not fully reflected in the way business managers expect it to be.

Author(s):  
Govindan Marthandan ◽  
Tang Chun Meng

For years information technology (IT) has helped companies improve organizational efficiency and effectiveness. Today’s IT plays a more strategic role in building capabilities for sustaining and creating competitive advantages. The increasing importance of IT has led many organizations to integrate it into their daily operations. To justify the ever-increasing spending on IT, organizations have been searching for evaluation methods to prove the business value of IT. However, this is a challenging undertaking, as there are contradictory answers to questions on whether it is worthwhile to pay substantial sums for IT. To gain insight into the reasons behind the contradictory answers, this paper first reviews conflicting research results of past studies on IT business value. It then explains the term IT productivity paradox. Last, it provides five reasons why IT business value is not fully reflected in the way business managers expect it to be.


2012 ◽  
Vol 16 (3) ◽  
pp. 89-102 ◽  
Author(s):  
Govindan Marthandan ◽  
Chun Meng Tang

On the topic of information technology (IT) business value, there has been great interest among IT researchers, IT vendors, and business managers in demonstrating what organisations can achieve with IT, thus providing reasons to justify investments in IT. To understand how organisations leverage IT to their advantage, this paper searched in three major electronic databases for journal articles that studied information technology or information systems success, performance, value, benefit, evaluation, payoff, productivity, effectiveness, and efficiency. Having summarized a vast number of past findings reported in the journal articles, this paper concludes that there is still much work to do on the topic of IT business value and recommends several future research directions. This paper is a timely effort to complement past literature reviews on IT business value, updating what has been reported since the early 2000s.


Author(s):  
Sunil Pathak ◽  
Venkataraghavan Krishnaswamy ◽  
Mayank Sharma

Purpose The purpose of this paper is to measure the business value of IT (BVIT) and illustrate the relationship between IT practices and BVIT. Design/methodology/approach The paper uses a case study approach to collect the subject firm data over a period of one year. The data are about various IT systems used in the firm and their associated capital and operational cost components. The derived data are then compared with industry benchmarks. Findings The IT practices employed by the firm enable it to achieve a BVIT which is higher than the industry norm, from both strategic and operational perspectives. Research limitations/implications In this study, a year’s worth of data from a single firm is considered. The temporal frame of the research data limits the generalization of the results. To improve the generalizability, data from many years and across many firms may be used. Practical implications The paper provides insights to managers to identify the measures of BVIT. Further, managers can make necessary interventions based on IT practices to derive IT capabilities which, in turn, impact the firm’s performance. Originality/value The contribution of the work is manifold: illustration of the relationship between IT practices and BVIT; illustration of a methodology to evaluate firm-level BVIT; and an approach to collect IT expenses – both capital and operational level.


2014 ◽  
Vol 10 (4) ◽  
pp. 378-399 ◽  
Author(s):  
Lily Sun ◽  
Kecheng Liu ◽  
Dian Indrayani Jambari ◽  
Vaughan Michell

2013 ◽  
Vol 5 (3) ◽  
pp. 239-251
Author(s):  
Yi Wang ◽  
Yuan Liu ◽  
Yeyuan Dai ◽  
Danming Lin

Author(s):  
Michael D. S. Harris ◽  
David Herron ◽  
Stasia Iwanicki

2013 ◽  
Vol 2 (1) ◽  
Author(s):  
Hans Wowor ◽  
Stanley Karouw

North Sulawesi province is fostering regional development towards a society which have values, prosperous and competitive cultures. Information Technology (IT) have become a key enabler to accelerate region developments. To optimize IT utilization, local government using IT Blueprint as a general guidelines for conduct IT investing. This paper will show that by using Ranti’s IS/IT Generic Business Value, all IT Business Value can be quantified in reasonable and responsible manner. This paper also proposed complete list for IT Business Value Specified for Local Governments.Keywords: IT Investment, IT Business Value, Local Government


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