scholarly journals Suitability of human capital for better results of supply chain management: Lessons from national government department

2021 ◽  
Vol 9 (1) ◽  
Author(s):  
Nontuthuko S. Nkwanyana
Keyword(s):  
Human Capital ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Service ◽  
Quantitative Research ◽  
National Government ◽  
Chain Management ◽  
The Public ◽  
Government Department ◽  
Customer Services

Background: The establishment of supply chain management (SCM) throughout the public service promised better outcomes due to improved processes and governance. However, since inception, SCM has been criticised for inefficiency in achieving its mandate. As a system, it has been labelled as ‘yet again’ another failed government initiative, because communities at large believe that this system too is associated with a number of flaws.Aim: The aim of this study was to examine the role that human capital plays in SCM in fulfilling end customer services in the public sector.Setting: The study focused on the national government department, South Africa.Method: To achieve the above objective, a quantitative research methodology was used to ascertain the adequacy of human capital dimensions as a factor of SCM in ensuring good customer service in the public sector.Results: Findings indicate that there is: (1) a notable shortage of human resources; (2) scanty knowledge on the processes employed within SCM; (3) a lack of suitable training; (4) performance that is somewhat not in order and (5) the results of SCM, although with some desire, were also found not to be in good standing.Conclusion: This study revealed that reasonable care has not been taken to make a favourable environment, through human capital, to achieve better results of SCM in the public sector, and when human capital is not set accordingly, performance of SCM is likely to be negatively impacted.

Carnival Corporation: The Challenges of Cutting Costs While Maintaining Quality and Customer Satisfaction

2018 ◽  
pp. 1-16
Author(s):  
Dick Verbeek
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Satisfaction ◽  
Customer Service ◽  
Chain Management ◽  
Cruise Line ◽  
Management Issues

This case study has been developed to facilitate discussion about current supply chain management issues and potential solutions. The scenario presented in this case is very representative of the pressures experienced by supply chain managers. Namely, the need to reduce costs while maintaining quality and customer service. This case presents some unusual challenges and constraints that are unique to the cruise line industry. These constraints can provide an opportunity to explore new supply chain paradigms.

E-Procurement Systems as Tools for the Development of Supply Chains

2012 ◽  
pp. 1703-1723
Author(s):  
Cuauhtémoc Sánchez-Ramírez ◽  
Giner Alor-Hernandez ◽  
Guillermo Cortes-Robles ◽  
Jorge Luis García-Alcaráz ◽  
Alejandro Rodríguez-González
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Supply Chains ◽  
Competitive Advantage ◽  
Business Models ◽  
Customer Requirements ◽  
Chain Management ◽  
Customer Services ◽  
Procurement System

The Supply Chain Management is a strategy that has allowed the organizations that have established in their business models a competitive advantage. The supply chain is a network of elements, where different key process such as: procurement, manufacturing, distribution, inventory, customer services, and information should be managed and controlled to meet customer requirements. To achieve this goal, different tools have been developed to help to the key processes of the supply chain; one of these tools is the e-procurement system, which helps an organization to control the interactions with the most crucial suppliers.

Analyzing an Impact of Industry 4.0 on Logistics and Supply Chain

2019 ◽  
pp. 1279-1304
Author(s):  
Petr Jirsak
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Industry 4.0 ◽  
Process Management ◽  
Supply Chain System ◽  
Chain Management ◽  
Productivity Process ◽  
Customer Services ◽  
Depth Interviews

The chapter presents an impact of Industry 4.0 transformation on logistics and supply chain management. Logistics and later supply chain management discipline has gone through a number of changes in the last 50 years, namely transition among mass, lean, agile, resilient, and green. All of them are paradigm changes as each significantly reshapes the orientation of the discipline in the source of competitiveness, risk concern, customer services, productivity, process management, externalities, costs, and other aspects of the disciplines. The author presents findings gained in the exploration of these fundamental changes and provides a comparison with a previous change of paradigm. The chapter proposes a transformation that the company supply chain system has to go through to re-establish its competitive position at the time of Industry 4.0. The chapter provides a case study of 3PL perception of Industry 4.0 based on in-depth interviews conducted among the major global 3PLs operating in the Czech Republic.

Analyzing an Impact of Industry 4.0 on Logistics and Supply Chain

2018 ◽  
pp. 121-146
Author(s):  
Petr Jirsak
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Industry 4.0 ◽  
Process Management ◽  
Supply Chain System ◽  
Chain Management ◽  
Productivity Process ◽  
Customer Services ◽  
Depth Interviews

The chapter presents an impact of Industry 4.0 transformation on logistics and supply chain management. Logistics and later supply chain management discipline has gone through a number of changes in the last 50 years, namely transition among mass, lean, agile, resilient, and green. All of them are paradigm changes as each significantly reshapes the orientation of the discipline in the source of competitiveness, risk concern, customer services, productivity, process management, externalities, costs, and other aspects of the disciplines. The author presents findings gained in the exploration of these fundamental changes and provides a comparison with a previous change of paradigm. The chapter proposes a transformation that the company supply chain system has to go through to re-establish its competitive position at the time of Industry 4.0. The chapter provides a case study of 3PL perception of Industry 4.0 based on in-depth interviews conducted among the major global 3PLs operating in the Czech Republic.

E-procurement Systems as Tools for the Development of Supply Chains

2013 ◽  
pp. 239-260
Author(s):  
Cuauhtémoc Sánchez-Ramírez ◽  
Giner Alor-Hernandez ◽  
Guillermo Cortes-Robles ◽  
Jorge Luis García-Alcaráz ◽  
Alejandro Rodríguez-González
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Supply Chains ◽  
Competitive Advantage ◽  
Business Models ◽  
Customer Requirements ◽  
Chain Management ◽  
Customer Services ◽  
Procurement System

The Supply Chain Management is a strategy that has allowed the organizations that have established in their business models a competitive advantage. The supply chain is a network of elements, where different key process such as: procurement, manufacturing, distribution, inventory, customer services, and information should be managed and controlled to meet customer requirements. To achieve this goal, different tools have been developed to help to the key processes of the supply chain; one of these tools is the e-procurement system, which helps an organization to control the interactions with the most crucial suppliers.

scholarly journals Product Ownership Management System (POMS) in the Post Supply Chain Using BlockChain

2021 ◽  
Vol 10 (01) ◽  
pp. 006-009
Author(s):  
Hanmant D Magar ◽  
Sandip Mane
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Public Space ◽  
Management System ◽  
Rfid Tags ◽  
Qr Code ◽  
Chain Management ◽  
The Public ◽  
Supply Chain Management System

Nowadays, the authenticity of the RFID tags cannot be assured in the supply chain since these can be easily duplicated in the public space. We propose a novel Product Ownership Management System (POMS) of products for anti-counterfeits that can be used in the post supply chain by using the QR code. With the projected POMS, a consumer can reject the buying of counterfeits by scanning a QR code, if the seller does not have their proprietorship. This paper gives an application of the system that will help to overcome the problems related with the presently functioning supply chain management system and runs the mechanism to show the ownership of the products.

scholarly journals A szolgáltatások ellátási láncának speciális menedzsmentjellemzői (Management specialties of supply chain of services)

2010 ◽  
pp. 45-58
Author(s):  
Andrea Gelei ◽  
Katalin Gémesi
Keyword(s):  
Human Capital ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Supply Chains ◽  
Relationship Management ◽  
Chain Management ◽  
Research Results ◽  
Service Supply Chain ◽  
Service Operation ◽  
Traditional Service

Az elmúlt évtizedekben a gazdálkodástudomány kitüntetett figyelemmel kísért két – mind a makrogazdaság, mind az egyes vállalatok működésének sikere szempontjából meghatározó fontosságú – jelenséget, egyrészt a szolgáltatásoknak a hagyományos termeléssel szembeni egyre erőteljesebb térnyerését, másrészt a fogyasztói érték teremtése szempontjából növekvő jelentőségű ellátási láncoknak, illetve azok menedzsmentjének kérdéskörét. Ugyanakkor igen kevés elemzés, de kevés leíró jellegű munka is született a két jelenséget és menedzsmentproblémát összekapcsoló területről, azaz a szolgáltatások ellátási láncáról, ezen ellátási láncok kezelésének speciális problémáiról. A szerzők cikkükben a szolgáltatások ellátási láncának és menedzsmentjének jellegzetességeit, a klasszikus terméket előállító ellátási láncokhoz viszonyított sajátosságait foglalják össze a nemzetközi szakirodalom alapján. Ennek során bemutatják, hogy az ún. tiszta szolgáltatások széles körben ismert jellemzői hatással vannak a szolgáltatások előállítását és értékesítését végző ellátási láncok működésére is. Ezek a hatások és specialitások megjelennek az ellátásilánc-menedzsment irodalmában kiemelten tárgyalt mindhárom problémakörben, rányomják tehát bélyegüket mind az ellátási lánc felépítésére, mind az ellátási láncban együttműködő partnerek kapcsolatának kezelésére és végül, de nem utolsósorban az ellátásilánc-menedzsment folyamatok kezelésére. _________ In the last decades scholars have paid a lot of attention to both service operation and supply chain management. There is still limited research on the overlapping field of theses two management areas, on service supply chain specialties. This article gives a structured overview on the latest research results on this topic. Doing so the paper would like to draw attention of the Hungarian researchers to this field and facilitate these empirical researches. As described in the paper traditional service specialties (intangibility, perishability, inseparability, heterogeneity and the importance of human capital) create special management problems concerning (i) the structure of these supply chains, (ii) their relationship management and (iii) the management of supply chain processes.

scholarly journals Integrated Supply Chain Management in the Fast-Moving Consumer Goods Manufacturing Industry: A Review

2018 ◽  
Vol 10 (4(J)) ◽  
pp. 213-220
Author(s):  
Gabriel Oyebanjo OGUNLELA
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Service ◽  
Consumer Goods ◽  
Fast Moving ◽  
Manufacturing Industry ◽  
Future Research ◽  
Chain Management ◽  
Fast Moving Consumer Goods ◽  
Integrated Supply Chain

A move towards integrated supply chain management (ISCM) in the various manufacturing industries, with the integration of the different associated processes involved, is gaining prominence as a tool for achieving competitive advantage over rival companies. Various studies have been carried out on ISCM globally, with possible problems affecting competitiveness and effective customer service identified as nonintegration, ranging from internal processes to suppliers. This paper reviewed literature on the application of ISCM in the Fast Moving Consumer Goods (FMCG) Manufacturing industry in Nigeria. This involved collecting, sorting, grouping and analysing of available papers to identify strengths and weaknesses and suggest the direction for future research. The review shows that, although some research has been conducted onISCM in the manufacturing industry, little has been done in the FMCG manufacturing industry globally, and in particular, ISCM is still in the initial stages of adoption in Nigeria. The aim of this review is to unearth the extent of application and implementation of ISCM in the FMCG industry in Nigeria, and advise on the status of ISCM and problems confronting its implementation and use. This paper posits that, based on the reviewed literature, there is a need for the FMCG manufacturing industry in Nigeria to implement ISCM, considering its importance as iterated by both academics and business managers. This review was carried out focusing on literature relating to ISCM in the FMCG Manufacturing industry and does not cover the entire manufacturing industry.  

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