scholarly journals Risk Management of IT Service Management Project Implementation with Killer Assumptions

2012 ◽  
Vol 03 (01) ◽  
pp. 48-55 ◽  
Author(s):  
Jiangping Wan ◽  
Lianyu Liang
Keyword(s):  
Risk Management ◽  
Service Management ◽  
Project Implementation ◽  
It Service Management ◽  
It Service ◽  
Management Project

scholarly journals Implementing IT Risk in ITSM Tools using Octave Allegro Method Based at ITSMProject

2020 ◽  
Vol 8 (6) ◽  
pp. 111-117
Keyword(s):  
Information System ◽  
Service Management ◽  
Service Level Agreement ◽  
Service Level ◽  
It Service Management ◽  
It Service ◽  
Service Information ◽  
Management Project ◽  
Low Performance ◽  
The Impact

The purpose of this research is to identify and conduct risk analysis a Analyze risk on IT Service Management Information System Tools vulnerabilities at IT Service Management project, To obtain the level of vulnerability or weakness of information and to produce a strategic recommendation to overcome the vulnerability of information in the Project, OCTAVE Allegro was used as the method. Awareness of the importance of information system security and its assets to an organization and the impact that may arise from the destruction of the information system and its assets does not seem to be getting attention for most organizations and resulting low performance on Service Management while the evaluation and analysis process is more focused on the management of critical assets owned by the Project. Conclusion of the risk assessment is recommendations on the steps to be taken protect and manage the IT Service information system critical assets at IT Service management Project and also for a better service and achieve Service Level Agreement.

scholarly journals An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices

Information ◽  
2021 ◽  
Vol 12 (3) ◽  
pp. 111
Author(s):  
João Serrano ◽  
João Faustino ◽  
Daniel Adriano ◽  
Rúben Pereira ◽  
Miguel Mira da Silva
Keyword(s):  
Information Technology ◽  
Life Cycle ◽  
Literature Review ◽  
Service Provider ◽  
Service Management ◽  
It Service Management ◽  
It Services ◽  
It Service ◽  
Support Organizations ◽  
Management Literature

Information technology (IT) service management is considered a collection of frameworks that support organizations managing services. The implementation of these kinds of frameworks is constantly increasing in the IT service provider domain. The main objective is to define and manage IT services through its life cycle. However, from observing the literature, scarcely any research exists describing the main concepts of ITSM. Many organizations still struggle in several contexts in this domain, mainly during implementation. This research aims to develop a reference study detailing the main concepts related with ITSM. Thus, a systematic literature review is performed. In total, 47 articles were selected from top journals and conferences. The benefits, challenges, opportunities, and practices for ITSM implementation were extracted, critically analysed, and then discussed.

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