Implementing IT Risk in ITSM Tools using Octave Allegro Method Based at ITSMProject

The purpose of this research is to identify and conduct risk analysis a Analyze risk on IT Service Management Information System Tools vulnerabilities at IT Service Management project, To obtain the level of vulnerability or weakness of information and to produce a strategic recommendation to overcome the vulnerability of information in the Project, OCTAVE Allegro was used as the method. Awareness of the importance of information system security and its assets to an organization and the impact that may arise from the destruction of the information system and its assets does not seem to be getting attention for most organizations and resulting low performance on Service Management while the evaluation and analysis process is more focused on the management of critical assets owned by the Project. Conclusion of the risk assessment is recommendations on the steps to be taken protect and manage the IT Service information system critical assets at IT Service management Project and also for a better service and achieve Service Level Agreement.

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ICT Helpdesk Improvement through Decentralized Strategy

ACMIT Proceedings ◽

10.33555/acmit.v4i1.56 ◽

2017 ◽

Vol 4 (1) ◽

pp. 41-45

Author(s):

Benny Yunianto

Keyword(s):

Information Technology ◽

Service Management ◽

Service Level Agreement ◽

Service Level ◽

It Service Management ◽

It Service ◽

Business Goals ◽

Business Requirement ◽

Future Condition

ICT Helpdesk is the part of IT Service Management (ITSM) framework which is also mentioned in COBIT 5 inDeliver, Support and Service processes. ICT Helpdesk becomes an important part that must be owned by thecompany who use the information technology to leverage the business goals. The use of IT peripheral in dailyoperations requires the excellent support. Companies do not want to lose the opportunity in business because of the IT system had a problem. ICT Helpdesk present for deliver support with Service Level Agreement (SLA) agreed which are needs more responsive to fulfill business requirement. This research is needed to find best strategy of ICT Helpdesk implementation. Assess the existing strategy and analyze the gap between current and future condition is required. Working area that must be covered in this service and amount of the technician are the keys for improvement. Option of centralized and decentralized strategy becomes research objective to be addressed in this case to find best ICT Helpdesk strategy.

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Audit Operasional Pelayanan Pada PT. XYZ Dengan Menggunakan Kerangka Kerja ITIL Service Operation

KALBISCIENTIA Jurnal Sains dan Teknologi ◽

10.53008/kalbiscientia.v6i1.58 ◽

2020 ◽

Vol 6 (1) ◽

pp. 51

Author(s):

Julia Loisa ◽

Kevin Christianto ◽

Johanes F. Andry

Keyword(s):

Information System ◽

Service Management ◽

Service Level Agreement ◽

Service Level ◽

Management Service ◽

Literature Study ◽

It Service ◽

System Service ◽

Service Operation ◽

Operational Processes

This research was investigated to conduct an audit operational IT service management. Service has become a special key in forming a good organizational environment, there have been many studies that prove that a good level of service is directly proportional to loyalty, productivity, etc. from end users. In this study focused on the operational processes of the information system services provided by the company to all stakeholders of the information system users, because the operational side is the spearhead of the service process that is reached by stakeholders. The researcher conducted a literature study, interviews, observations, questionnaires, examined documents and analyzed the results of questionnaires and document checks to obtain factual data from the field which would later be used as risk analysis and recommendations for solutions to be provided by researchers. The researcher himself uses the ITIL v3 framework which focuses on the Service Operation which will be matched with the information system service commitments contained in the Service Level Agreement.

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Analisa Tingkat Pelayanan IT Service Management pada Penerapan Sistem Ujian Nasional berbasis Komputer dengan menggunakan Kerangka Kerja ITIL v3

Sains, Aplikasi, Komputasi dan Teknologi Informasi ◽

10.30872/jsakti.v2i1.2570 ◽

2020 ◽

Vol 2 (1) ◽

pp. 24

Author(s):

Evi Novilia ◽

Widya Cholil ◽

Tri Basuki Kurniawan

Keyword(s):

Design Process ◽

Service Management ◽

Service Design ◽

Service Level ◽

Management Service ◽

It Service Management ◽

Design Technology ◽

It Service ◽

Process Implementation ◽

Catalog Management

Ujian Nasional berbasis Komputer (UNBK) sudah menjadi bagian dari evaluasi pendidikan yang bertujuan untuk memetakan bagaimana kondisi pendidikan di Indonesia. UNBK pertama kali dilaksanakan pada tahun 2014 secara dari dan dilakukan secara terbatas. Namun sejak tahun 2017 proses evaluasi berbasis komputer sudah diwajibkan di seluruh sekolah atas, termasuk MAN 1 Palembang, MAN 2 Palembang dan MAN Musi Rawas. Dalam mendukung proses evaluasi berbasis komputer diperlukan sistem Ujian Nasional yang terintegrasi. Kendala yang terjadi adalah hanya beberapa sekolah atas yang lolos uji verifikasi, umumnya disebabkan oleh jaringan, proses data, proses sistem yang berjalan dan layanan dari segi TI. Penelitian dilakukan dengan meninjau bagaimana kualitas, kontinuitas dan kinerja layanan TI dalam sistem dengan pendekatan service design Framework ITIL v3, dengan menggunakan 7 parameter utama yakni Service Catalog Management, Service Level Management, Service Design Process, Service Design Technology Related Activities, Organizing for Service Design, Service Design Technology Consideration, Service Design Process Implementation Consideration. Dari hasil asesmen, dihasilkan nilai asesmen tertinggi untuk Service Catalog Management dan nilai asesmen terendah Service Design Technology Related Activities

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