Individual differences and emotional labor: the effects of core self-evaluations on depersonalization

2021 ◽  
pp. 1-20
Author(s):  
Lucas Pujol-Cols ◽  
Guillermo E. Dabos ◽  
Mariana Lazzaro-Salazar
Keyword(s):  
Emotional Labor ◽  
Structural Equation ◽  
Vital Role ◽  
Equation Modeling ◽  
Emotional Dissonance ◽  
Modeling Analysis ◽  
Emotional Aspects ◽  
Emotional Demands ◽  
Core Self

Abstract This paper examines the role of core self-evaluations (CSEs) in the relationships among emotional demands, emotional dissonance, and depersonalization. Data were collected from a non-random sample of 423 teachers who worked in primary, secondary, and higher education institutions. Results from structural equation modeling analysis showed that CSEs displayed both direct and indirect effects on depersonalization through employees' perceptions and reactions to emotional labor. Specifically, those individuals with more positive CSEs tended to perceive the emotional aspects of their job as less demanding, thus being less likely to experience emotional dissonance and, in turn, depersonalization. This research demonstrated that CSEs play a vital role in explaining employees' reactions to emotional labor and, therefore, their effects should be properly accounted for in future studies. Implications for practice and future lines of research are discussed in this paper.

scholarly journals The Diffusion Mechanism of Megaproject Citizenship Behavior: The Role of Institutional Isomorphism

2021 ◽  
Vol 13 (15) ◽  
pp. 8123
Author(s):  
Delei Yang ◽  
Jun Zhu ◽  
Qingbin Cui ◽  
Qinghua He ◽  
Xian Zheng
Keyword(s):  
Structural Equation ◽  
Diffusion Mechanism ◽  
Vital Role ◽  
Citizenship Behavior ◽  
Equation Modeling ◽  
Positive Effects ◽  
Diffusion Limited ◽  
The Relationship ◽  
Mimetic Isomorphism

Megaproject citizenship behavior (MCB) has been confirmed to a play vital role on megaproject performance. Although current research has argued that institution elements have had an impact on MCB diffusion, limited studies have empirically investigated the distinct effectiveness of various institution elements on driving MCB’s widespread diffusion in construction megaprojects. Based on institution theory, this study proposes a theoretical model comprising institutional elements (i.e., normative and mimetic isomorphism), owner’s support, relationship-based trust, and their effect or impact on MCB’s diffusion. Based on 171 industrial questionnaires collected from managers of contractors and designers in megaprojects. Partial least squares structural equation modeling (PLS-SEM) was used to validate the established model. The results indicated that both normative and mimetic isomorphism have positive effects on facilitating MCB diffusion, and owner’s support has shown partial mediation in promoting MCB diffusion through normative isomorphism, as well as full mediation in the promoting of MCB diffusion through mimetic isomorphism. Meanwhile, relationship-based trust exerts a positive moderating effect on the relationship between mimetic isomorphism and MCB. This study extends current literature on driving MCB diffusion from the perspective of institutional theory, contributing by providing four implications for megaprojects managers to “buy in” more extensive MCB.

scholarly journals Core Self-Evaluations, Perceived Job Characteristics and Job Satisfaction: Evidence from Two Independent Samples of Highly Skilled Argentinian Workers

2019 ◽  
Vol 28 (1) ◽  
pp. 131-146 ◽  
Author(s):  
Lucas Pujol-Cols
Keyword(s):  
Job Satisfaction ◽  
Structural Equation ◽  
Job Characteristics ◽  
Equation Modeling ◽  
Skilled Workers ◽  
Mediating Role ◽  
Modeling Analysis ◽  
Highly Skilled ◽  
Core Self ◽  
The Relationship

This study examined the mediating role of perceived job characteristics in the relationship between core self-evaluations (CSEs) and job satisfaction. Data were collected from two independent samples of highly skilled workers in Argentina (190 scholars and 116 managers). The results from the structural equation modeling analysis revealed that perceived job characteristics partly mediated the relationship between CSEs and job satisfaction in both samples (32% in sample 1 and 65% in sample 2), suggesting that those individuals with higher CSEs tended to perceive their jobs as more resourceful (i.e., more rewarding, secure, and supportive), which increased their levels of job satisfaction. ese findings were consistent with those reported in North-American and European organizational settings, which provided further support to the universality and cross-cultural generalizability of the CSE construct.

Relationship between Emotional Labor and Customer Orientation among Airline Service Employees: Mediating Role of Depersonalization

2017 ◽  
Vol 57 (3) ◽  
pp. 324-341 ◽  
Author(s):  
JungHoon (Jay) Lee ◽  
Chihyung “Michael” Ok ◽  
Seung-Hoon Lee ◽  
Choong-Ki Lee
Keyword(s):  
Emotional Labor ◽  
Call Center ◽  
Structural Equation ◽  
Customer Orientation ◽  
Equation Modeling ◽  
Conservation Of Resources ◽  
Surface Acting ◽  
Mediating Role ◽  
Service Staff

Drawing on Hobfoll’s conservation of resources theory and Maslach’s burnout theory, this study proposed and tested a conceptual model depicting relationships among the two forms of emotional labor strategies, depersonalization and customer orientation (CO). The model also examined the mediating role of depersonalization in the relationship between emotional labor and CO. Multigroup analyses were conducted to examine moderating effects of job position and job responsibility. Data obtained from cabin crews, airport service staff, and call center representatives working for an airline company in Korea were used to gauge these relationships. Results of structural equation modeling revealed that deep acting affects CO positively while surface acting affects CO negatively. The results further suggest that these relationships are mediated by both reduced and increased depersonalization, and the strength of the direct relationships may differ by employee position and area of service work. Theoretical and management implications are discussed based on the findings.

Conscientiousness and Organizational Citizenship Behavior: The Mediating Role of Organizational Justice

2012 ◽  
Vol 40 (8) ◽  
pp. 1293-1300 ◽  
Author(s):  
Aiqin Lv ◽  
Xiuqin Shen ◽  
Yongfu Cao ◽  
Yonggang Su ◽  
Xiaoyang Chen
Keyword(s):  
Structural Equation Modeling ◽  
Organizational Justice ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Structural Equation ◽  
Citizenship Behavior ◽  
Equation Modeling ◽  
Mediating Role ◽  
Modeling Analysis

In this study we explored the role of organizational justice as a mediator between conscientiousness and organizational citizenship behavior. Longitudinal data were collected from 241 doctors and nurses employed in 11 Chinese hospitals. Structural equation modeling analysis results showed that the participants' perceptions of organizational justice significantly mediated the relationships between conscientiousness and the 5 dimensions of organizational citizenship behavior.

Self-sacrificial leadership and employee creativity: The mediating role of psychological safety

2020 ◽  
Vol 48 (12) ◽  
pp. 1-9
Author(s):  
Xuzhuo Liang ◽  
Jianchang Fan
Keyword(s):  
Structural Equation ◽  
Psychological Safety ◽  
Master Of Business Administration ◽  
Equation Modeling ◽  
Employee Creativity ◽  
Mediating Role ◽  
Modeling Analysis ◽  
Business Administration Students ◽  
Part Time

Previous research has revealed the importance of leadership in promoting employee creativity. However, the mechanism by which selfsacrificial leadership facilitates employee creativity is not well understood. We proposed a model explaining why self-sacrificial leadership may enhance employee creativity, which we tested with data from 206 part-time Master of Business Administration students and their supervisors at two Chinese universities. Results of structural equation modeling analysis show that self-sacrificial leadership had a positive relationship with employee creativity, both directly and also indirectly through the mediator of psychological safety. These findings shed light on how self-sacrificial leadership helps to enhance employee creativity. Theoretical and practical implications are discussed.

scholarly journals How to Enhance Sustainability through Transformational Leadership: The Important Role of Employees’ Forgiveness

2018 ◽  
Vol 10 (8) ◽  
pp. 2682 ◽  
Author(s):  
Byung-Jik Kim ◽  
Tae-Hyun Kim ◽  
Se-Youn Jung
Keyword(s):  
Transformational Leadership ◽  
Structural Equation ◽  
Interpersonal Relationship ◽  
Equation Modeling ◽  
Future Research ◽  
Innovative Behavior ◽  
Modeling Analysis ◽  
Organizational Scholarship ◽  
Practical Implications

The present research attempts to investigate an intermediating process that influences an association between transformational leadership and innovative behavior. Previous studies have mainly focused on the intrapsychic traits of individual employees (e.g., intrinsic motivation and psychological empowerment) as an important mediator to explain the enhancing effect of transformational leadership on employee’s creativity. Yet, given that many interactions among employees in an organization tend to occur in the form of ‘interpersons’, the importance of interpersonal relationship-based traits has received relatively less attention from leadership scholars. Based on the context-attitude-behavior framework, we posit that transformational leadership enhances innovative behavior by boosting the level of employees’ forgiveness which is an interpersonal relationship-based trait among employees. We conducted structural equation modeling analysis with a survey from 374 employees in South Korea. The result demonstrated that forgiveness partially mediates the influence of transformational leadership on innovative behavior. We believe that our finding may contribute to expanding transformational leadership and positive organizational scholarship literature by identifying a new path that transformational leadership increases innovative behavior. The theoretical and practical implications, limitations of this study, and suggestions for future research are discussed.

Drivers of museum visitors' willingness to practice green activities

2018 ◽  
Vol 46 (2) ◽  
pp. 233-247 ◽  
Author(s):  
Heesup Han ◽  
Wansoo Kim ◽  
Sanghyeop Lee
Keyword(s):  
Behavioral Intentions ◽  
Structural Equation ◽  
Environmental Awareness ◽  
Equation Modeling ◽  
Moderator Variable ◽  
Museum Visitors ◽  
Modeling Analysis ◽  
Proposed Model ◽  
Independent Variable

Our objectives were to propose and test a single framework for the relationships among environmental awareness and positive and negative anticipated feelings in building museum visitors' green behavioral intentions, and also to identify the role of environmental awareness as an independent variable or a moderator in these relationships. The proposed model and hypotheses were in general supported by data collected from a field survey completed by 270 visitors to museums in Seoul, South Korea. Results of structural equation modeling analysis indicated that anticipated feelings had a significant direct impact on visitors' behavioral intentions and mediated the influence of environmental awareness on intentions. Moreover, through a test for metric invariance, we established that it was more suitable to use environmental awareness as an independent variable rather than as a moderator variable. As museum visitors' ecofriendly behavior had rarely been explored previously in research, our findings provide meaningful insights for museum researchers and practitioners.

scholarly journals Participation in Sport and Moral Functioning: Does Ego Orientation Mediate Their Relationship?

2003 ◽  
Vol 25 (4) ◽  
pp. 501-518 ◽  
Author(s):  
Maria Kavussanu ◽  
Nikos Ntoumanis
Keyword(s):  
Structural Equation ◽  
Sport Participation ◽  
Goal Orientations ◽  
Equation Modeling ◽  
Task Orientation ◽  
Contact Sports ◽  
Moral Functioning ◽  
Modeling Analysis ◽  
Ego Orientation

This study examined whether participation in contact sports influences moral functioning within the sport context, and whether these effects are mediated by ego orientation; the role of task orientation on moral functioning was also examined. Participants (N = 221) were college athletes participating in basketball, soccer, field hockey, and rugby. They completed questionnaires assessing sport participation, goal orientations, moral functioning, and social desirability. Structural equation modeling analysis indicated that participation in contact sports positively predicted ego orientation, which in turn predicted low levels of moral functioning. The direct effects of sport participation on moral functioning became nonsignificant in the presence of ego orientation, indicating that the latter construct mediates the relationship between the first two variables. Task orientation corresponded to high levels of moral functioning. These findings help us further understand the processes operating in contact sports and are discussed in terms of their implications for eliminating unsportspersonlike conduct from the sport context.

scholarly journals Family Resources and Flourishing at Work: The Role of Core Self-Evaluations

2017 ◽  
Vol 27 (68) ◽  
pp. 331-338
Author(s):  
Larissa Maria David Gabardo-Martins ◽  
Maria Cristina Ferreira ◽  
Felipe Valentini
Keyword(s):  
Structural Equation ◽  
Work Outcomes ◽  
Equation Modeling ◽  
Family Resources ◽  
Personal Resource ◽  
Contextual Family ◽  
Work Family ◽  
Mediational Role ◽  
Core Self

Abstract: According to the Work-Home Resources Model, contextual family resources increase personal resources, which, in turn, improve work outcomes. The present study investigated the direct effects of two contextual family resources (work- family enrichment and perceived social support from family) and one personal resource (core self-evaluations) on a work outcome (flourishing at work). The mediational role of core self-evaluations in these relationships was also investigated. The sample was composed of 519 Brazilian psychologists of both sexes. The Structural Equation Modeling showed that the contextual family resources and the personal resource predicted flourishing at work and that core self-evaluations mediated the relationships between contextual resources and flourishing at work. It was concluded that the acquisition of resources within the family and the positive evaluation of one’s own life can promote flourishing at work.

Sign in / Sign up

Export Citation Format

Share Document