User Expectations in the Time of Google: Usability Testing of Federated Searching

2013 ◽  
pp. 169-188
Keyword(s):  
Usability Testing ◽  
User Expectations

User Expectations in the Time of Google: Usability Testing of Federated Searching

2007 ◽  
Vol 12 (1-2) ◽  
pp. 159-178 ◽  
Author(s):  
Bennett Claire Ponsford ◽  
Wyoma vanDuinkerken
Keyword(s):  
Usability Testing ◽  
User Expectations

scholarly journals Academic E-book Usability from the Student’s Perspective

2018 ◽  
Vol 13 (4) ◽  
pp. 70-87
Author(s):  
Esta Tovstiadi ◽  
Natalia Tingle ◽  
Gabrielle Wiersma
Keyword(s):  
User Satisfaction ◽  
Usability Testing ◽  
Think Aloud ◽  
Purchasing Decisions ◽  
Student Expectations ◽  
University Of Colorado ◽  
Usability Tests ◽  
Think Aloud Protocol ◽  
User Expectations ◽  
The University

Abstract Objective – This article describes how librarians systematically compared different e-book platforms to identify which features and design impact usability and user satisfaction. Methods – This study employed task-based usability testing, including the “think-aloud protocol.” Students at the University of Colorado Boulder completed a series of typical tasks to compare the usability and measure user satisfaction with academic e-books. For each title, five students completed the tasks on three e-book platforms: the publisher platform and two aggregators. Thirty-five students evaluated seven titles on nine academic e-book platforms. Results – This study identified each platform’s strengths and weaknesses based on students’ experiences and preferences. The usability tests indicated that students preferred Ebook Central over EBSCO and strongly preferred the aggregators over publisher platforms. Conclusions – Librarians can use student expectations and preferences to guide e-book purchasing decisions. Preferences may vary by institution, but variations in e-book layout and functionality impact students’ ability to successfully complete tasks and influences their affinity for or satisfaction with any given platform. Usability testing is a useful tool for gauging user expectations and identifying preferences for features, functionality, and layout.

A Systematic Review of User Expectations and Outcomes of Crisis Support Services

Crisis ◽  
2020 ◽  
pp. 1-9
Author(s):  
Kelly Mazzer ◽  
Megan O'Riordan ◽  
Alan Woodward ◽  
Debra Rickwood
Keyword(s):  
Systematic Review ◽  
Support Services ◽  
Text Message ◽  
Positive Outcomes ◽  
Online Chat ◽  
Online Databases ◽  
Personal Crisis ◽  
Crisis Support ◽  
User Expectations ◽  
Behavioural Sciences

Abstract. Background: Crisis support services play an important role in providing free, immediate access to support people in the community experiencing a personal crisis. Recently, services have expanded from telephone to digital modalities including online chat and text message services. This raises the question of what outcomes are being achieved for increasingly diverse service users across different modalities. Aims: This systematic review aimed to determine the expectations and outcomes of users of crisis support services across three modalities (telephone, online chat, and text message/SMS). Method: Online databases (CINAHL, MEDLINE, PsycARTICLES, PsycINFO, Psychological and Behavioural Sciences Collection) and gray literature were searched for studies measuring expectations and outcomes of crisis support services. Results: A total of 31 studies were included in the review, the majority of which were telephone-based. Similar expectations were found for telephone and online chat modalities, as well as consistently positive outcomes, measured by changes in emotional state, satisfaction, and referral plans. Limitations/Conclusion: There is a paucity of consistent outcome measures across and within modalities and limited research about users of text message/SMS services.

Application of Scaled World Model for Usability Testing of Fall Arrest System in Residential Construction

2012 ◽  
Author(s):  
Joseph Angles ◽  
Gabrielle Trochez ◽  
Akiko Nakata ◽  
Tonya Smith-Jackson ◽  
Daniel Hindman
Keyword(s):  
Usability Testing ◽  
Residential Construction ◽  
World Model ◽  
Fall Arrest ◽  
Scaled World

VRML use for iterative usability testing of user interfaces: A novel continuum robotic limb example

2006 ◽  
Author(s):  
Joshua A. Gomer ◽  
Kristin S. Moore ◽  
Matthew C. Crisler ◽  
Martha J. Kwoka ◽  
Christopher C. Pagano
Keyword(s):  
User Interfaces ◽  
Usability Testing ◽  
Continuum Robotic

The use of partnered usability testing to help to identify gaps in online work flow

2006 ◽  
Author(s):  
Dianne Davis ◽  
Gordon Tait ◽  
Cindy Bruce-Barrett
Keyword(s):  
Usability Testing ◽  
Work Flow

HEURISTIC EVALUATION FOR MOBILE APPLICATION (STUDI KASUS: APLIKASI DEPO AUTO 2000 TANJUNG API API PALEMBANG)

2017 ◽  
Vol 8 (2) ◽  
pp. 563 ◽  
Author(s):  
Usman Ependi
Keyword(s):  
Real World ◽  
Mobile Application ◽  
Usability Testing ◽  
Heuristic Evaluation ◽  
End User ◽  
Error Prevention ◽  
The Real ◽  
User Control ◽  
Cosmetic Problem

Heuristic evaluation merupakan salah satu bentuk usability testing perangkat lunak yang dinilai oleh pengguna (evaluator). Dalam melakukan heuristic evaluation instrumen penilaian terdiri dari sepuluh (10) pernyataan dengan lima pilihan jawaban dalam skala severity ratings. Dalam penelitian ini heuristic evaluation terhadap aplikasi Depo Auto 2000 Tanjung Api-Api Palembang yang dilakukan oleh 4 evaluator.  Hasil dari heuristic evaluation dikelompokkan kedalam  masing-masing instrumen yaitu visibility of system status dengan nilai 0,75, match between system and the real world dengan nilai 0,25, user control and freedom dengan nilai 0,25, consistency and standards dengan nilai 0,75, error prevention dengan nilai 1, recognition rather than recall dengan nilai 1,25, flexibility and efficiency of use dengan nilai 0,25, Aesthetic and minimalist design dengan nilai 0,25, help users recognize, diagnose, and recover from errors dengan nilai 1 dan Help and documentation dengan nilai 0. Dari hasil heuristic evaluation yang dilakukan menunjukkan bahwa evaluator memberikan nilai 0 dan 1 aplikasi Depo Atuo 2000 Tanjung Api-Api Palembang. Hasil penilaian tersebut menunjukkan bahwa aplikasi yang buat tidak ada masalah usability dan hanya memiliki cosmetic problem sehingga aplikasi Depo Auto 2000 Tanjung Api Api Palembang  dapat dinyatakan layak untuk didistribusikan kepada pengguna akhir (end user). 

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