scholarly journals Patient satisfaction as an element of healthcare quality – a single-center Polish survey

2019 ◽  
Vol 57 (3) ◽  
pp. 135-144
Author(s):  
Adrian Pękacz ◽  
Ewa Kądalska ◽  
Agnieszka Skoczylas ◽  
Tomasz Targowski
2020 ◽  
Vol 23 (7) ◽  
pp. 1009-1017
Author(s):  
David M. Schultz ◽  
Vwaire Orhurhu ◽  
Faizan Khan ◽  
Jonathan M. Hagedorn ◽  
Alaa Abd‐Elsayed

2020 ◽  
Vol 11 (8) ◽  
pp. 1883-1890
Author(s):  
Keisuke Ueno ◽  
Daisuke Chujo ◽  
Nobuyuki Takahashi ◽  
Mitsuru Ohsugi ◽  
Kohjiro Ueki ◽  
...  

Author(s):  
Emil Lucian Crisan ◽  
Bogdan Florin Covaliu ◽  
Diana Maria Chis

By considering the recently proposed definitions and metrics, oral healthcare quality management (OHQM) emerges as a distinct field in the wider healthcare area. The goal of this paper is to systematically review quality management initiatives (QMIs) implementation by dental clinics. The research methodology approach is a review of 72 sources that have been analyzed using the Context–Intervention–Mechanism–Outcome Framework (CIMO). The analysis identifies five mechanisms that explain how quality management initiatives are implemented by dental clinics. The simplest QMIs implementations are related to (1) overall quality. The next ones, in terms of complexity, are related to (2) patient satisfaction, (3) service quality, (4) internal processes improvement, and (5) business outcomes. This paper is the first attempt to provide a critical review of this topic and represents an important advancement by providing a theoretical framework that explains how quality management is implemented by practitioners in this field. The results can be used by scholars for advancing their studies related to this emerging research area and by healthcare managers in order to better implement their quality management initiatives.


2018 ◽  
Vol 41 (5) ◽  
pp. 546-552 ◽  
Author(s):  
Jessica Peplow ◽  
Esther Randall ◽  
Carolyn Campbell-Cole ◽  
Ravi Kamdar ◽  
Ed Petzer ◽  
...  

Author(s):  
Ulrich Wirth ◽  
Thomas von Ahnen ◽  
Josef Hampel ◽  
Josefine Schardey ◽  
Peter Busch ◽  
...  

Abstract Background Thyroid surgery is often performed, especially in young female patients. As patient satisfaction become more and more important, different extra-cervical “remote” approaches have evolved to avoid visible scars in the neck for better cosmetic outcome. The most common remote approaches are the transaxillary and retroauricular. Aim of this work is to compare Endoscopic Cephalic Access Thyroid Surgery (EndoCATS) and axillo-bilateral-breast approach (ABBA) to standard open procedures regarding perioperative outcome and in addition to control cohorts regarding quality of life (QoL) and patient satisfaction. Methods In a single center, 59 EndoCATS und 52 ABBA procedures were included out of a 2 years period and compared to 225 open procedures using propensity-score matching. For the endoscopic procedures, cosmetic outcome, patient satisfaction and QoL (SF-12 questionnaire) were examined in prospective follow-up. For QoL a German standard cohort and non-surgically patients with thyroid disease were used as controls. Result The overall perioperative outcome was similar for all endoscopic compared to open thyroid surgeries. Surgical time was longer for endoscopic procedures. There were no cases of permanent hypoparathyroidism and no significant differences regarding temporary or permanent recurrent laryngeal nerve (RLN) palsies between open and ABBA or EndoCATS procedures (χ2; p = 0.893 and 0.840). For ABBA and EndoCATS, 89.6% and 94.2% of patients were satisfied with the surgical procedure. Regarding QoL, there was an overall significant difference in distribution for physical, but not for mental health between groups (p < 0.001 and 0.658). Both endoscopic groups performed slightly worse regarding physical health, but without significant difference between the individual groups in post hoc multiple comparison. Conclusion Endoscopic thyroid surgery is safe with comparable perioperative outcome in experienced high-volume centers. Patient satisfaction and cosmetic results are excellent; QoL is impaired in surgical patients, as they perform slightly worse compared to German standard cohort and non-surgical patients.


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