The Causal Relationship of the Recognized Service Quality and Repurchasing Intent of Users of Golf Driving Range

2008 ◽  
Vol 34 ◽  
pp. 135-150
Author(s):  
Young Kyun Shin
Keyword(s):  
Service Quality ◽  
Causal Relationship ◽  
Driving Range ◽  
Relationship Of

scholarly journals Analisis Kualitas Pelayanan Terminal Kargo Bandara Dengan Jaringan Probabilistik

WARTA ARDHIA ◽  
2017 ◽  
Vol 41 (2) ◽  
pp. 59
Author(s):  
Fadrinsyah Anwar
Keyword(s):  
Service Quality ◽  
Causal Relationship ◽  
User Satisfaction ◽  
Management Strategy ◽  
Quality Measurement ◽  
Probabilistic Networks ◽  
Airport Management ◽  
Probabilistic Network ◽  
Relationship Model ◽  
Relationship Of

Service quality measurement at the airport can give a lot of essentialinput for the airport management, especially in determining the appropriate airport management strategy. This study aims to assess the causal relationship of several factors that are assumed may affect the service process at the cargo terminal. The causal relationship model is built on the perception of the service user satisfaction on the performance of the facilities, the performance of Human Resources (HR), and the performance of services at the airport cargo terminal. Thedevelopment of causal relationship model using probabilistic networks. The analysis results on the case of cargo terminal of Juanda Airport in Surabaya show that the performance improvement of facilities and HR can improve the performance of services in the cargo terminal. Furthermore, the important factors that affect the performance improvement of SERVICES arethe storage facilities, the availability of handling equipment in apron, and the skill and knowledge of the officer in the cargo terminal. Keywords: cargo terminal, service quality, probabilistic network. Pengukuran kualitas pelayanan di bandara dapat memberikan banyak masukan penting bagi manajemen bandara terutama dalam menentukan strategi pengelolaan bandara yang baik. Penelitian ini bertujuan untuk mengkaji hubungan kausal faktor-faktor yang diasumsikan dapat mempengaruhi proses pelayanan di terminal kargo. Model hubungan kausal dibangun berdasarkan persepsi kepuasan pengguna jasa terhadap kinerja fasilitas, kinerja Sumber Daya Manusia (SDM), dan kinerja pelayanan di terminal kargo bandara. Pengembangan model hubungan kausal menggunakan metode jaringan probabilistik. Hasil analisis pada kasus terminal kargo Bandara Juanda - Surabaya menunjukkan bahwa peningkatan kinerja fasilitas dan kinerja SDM dapat meningkatkan kinerja pelayanan di terminal kargo. Adapun faktor-faktor penting yang mempengaruhi peningkatan kinerja PELAYANAN adalah fasilitas penyimpanan barang, kelengkapan atau ketersediaan peralatan penanganan barang di apron, dan keterampilan kerja dan pengetahuan petugas terminal kargo. Kata kunci: terminal kargo, kualitas pelayanan, jaringan probabilistik.

scholarly journals Assessing the Causal Relationship of Service Quality and Corporate Image on Student Satisfaction and Loyalty among the Technical Universities Students

2020 ◽  
Vol 9 (3) ◽  
pp. 2417-2421
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Causal Relationship ◽  
Structural Equation ◽  
Corporate Image ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Student Loyalty ◽  
Relationship Of

Past studies in various areas indicated that customer loyalty is very critical. For technical universities, student loyalty is crucial in this intense competitiveness market. The main purpose of this research is to investigate the causal relationship of service quality, corporate image and student’s satisfaction towards student loyalty. Scope of this research is technical universities in Malaysia. This research involved quantitative approach whereby survey questionnaires were used as instrument for data collection. 398 of returned questionnaires has been analyzed by using Partial Least Square (PLS)-Structural Equation Modeling (SEM). All exogenous constructs empirically found to have causal relationships with student loyalty. This study proved that student loyalty is influenced by service quality, corporate image of universities and student satisfaction.

scholarly journals Relationship of Nursing Behavior with Treatment of Nosocomial Infections in RSUS Delitua in 2018

2019 ◽  
Vol 1 (1) ◽  
pp. 1-10
Author(s):  
Agustina Simamora
Keyword(s):  
Service Quality ◽  
Nosocomial Infection ◽  
Infection Control ◽  
General Hospital ◽  
Causal Relationship ◽  
Nosocomial Infections ◽  
Hospital Treatment ◽  
Knowledge And Attitudes ◽  
Relationship Of ◽  
The Relationship

Most patients who are hospitalized get treatment and treatment from nurses according to their respective complaints. The behavior of nurses in these patients mostly can make an infection because often the action is taken in the form of therapy or not. Infection that often occurs in a hospital is called a nosocomial infection, nosocomial infection is an infection that is obtained during a patient's hospital treatment. Currently nosocomial infection is one of the causes of increased morbidity and mortality in hospitals. The aim of this study is to know in general the relationship between nurses' behavior and nosocomial infection control in Sembiring Delitua Hospital in 2018. This research is descriptive correlational, which identifies the causal relationship between the behavior of nurses and the prevention of nosocomial infections in Sembiring Delitua General Hospital in 2018. Based on the results obtained, the respondents' knowledge and attitudes in Sembiring Delitua General Hospital in 2013 will be able to overcome nosocomial infections. say well according to the results of a good questionnaire and on the respondent's actions both based on the observations of the respondent's actions can be said to be good. Thus the researchers hope that the results of this study can be a motivation in improving service quality in improving services for nosocomial infections for nurses.

scholarly journals The Influence of Service Quality, Religious Commitment and Trust on The Customers� Satisfaction and Loyalty and Decision to Do The Transaction in Mandiri Sharia Bank Of Jawatimur

Al-Ulum ◽  
2017 ◽  
Vol 15 (1) ◽  
pp. 57
Author(s):  
Rachmad Hidayat ◽  
Sabarudin Akhmad
Keyword(s):  
Service Quality ◽  
Causal Relationship ◽  
Structural Equation ◽  
Religious Commitment ◽  
Equation Modeling ◽  
Banking Service ◽  
Research Findings ◽  
Relationship Of ◽  
Intervening Variables

This study tested the causal relationship of service quality, religious commitment and trust on customers� satisfaction, loyalty and decision to repeat their transaction in sharia banking services. This research used quantitative approach to describe the causal relationship between the variables through hypothesis testing. The samples in this research are 160 respondents. Structural equation modeling (SEM) is used to analyze this research. This research findings shows that the quality of service and customers� trust, satisfaction and loyalty simultaneously influenced the decision to repeat their transaction in that banking service. The customers� satisfaction and loyalty are intervening variables that linked the service quality and the customers� trust with the decision to repeat their banking transaction. The religious commitment had insignificant influence toward the service quality; however, it had significant influence toward the loyalty and decision to repeat their banking transaction.

The causal relationship of the service quality of the TransJakarta Busway

2012 ◽  
Vol 4 (2) ◽  
pp. 77-100 ◽  
Author(s):  
Tri Basuki Joewono ◽  
Djoen San Santoso ◽  
Dhany Utami Ningtyas
Keyword(s):  
Service Quality ◽  
Causal Relationship ◽  
Relationship Of

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

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