scholarly journals Acreditação internacional em hospital brasileiro: perspectivas da equipe multiprofissional

2017 ◽  
Vol 11 (12) ◽  
pp. 5177
Author(s):  
Andressa Martins Dias Ferreira ◽  
João Lucas Campos De Oliveira ◽  
Kelly Cristina Inoue ◽  
Ingrid Mayara Almeida Valera ◽  
Viviani Camboin Meireles ◽  
...  
Keyword(s):  
Quality Management ◽  
Management Practices ◽  
Private Hospital ◽  
International Organization ◽  
Multiprofessional Team ◽  
Thematic Content Analysis ◽  
Quality Management Practices ◽  
Analysis Technique ◽  
Qualitative Descriptive ◽  
Capital Humano

RESUMOObjetivo: apreender as percepções de profissionais acerca das implicações da Acreditação Internacional. Método: estudo qualitativo, descritivo e exploratório, realizado com 23 trabalhadores da equipe multiprofissional de um hospital privado brasileiro, certificado pela Acreditação Internacional, modelo Accreditation Canada International, que responderam a uma entrevista semiestruturada gravada. Os dados foram analisados pela técnica de Análise de Conteúdo Temática. Resultados: das falas, apreenderam-se três categorias: A Acreditação proporciona satisfação e reconhecimento profissional; Acreditação: Incentivo à prática da Educação Permanente em Saúde e A Acreditação Internacional promove melhorias no processo de trabalho. Conclusão: os trabalhadores perceberam a Acreditação Internacional como recurso que (re)direcionou as práticas de gestão da qualidade, promoveu melhorias no capital humano e incrementou a cultura de segurança. Descritores: Acreditação Hospitalar; Gestão da Qualidade; Organização Internacional; Equipe de Assistência ao Paciente.ABSTRACT Objective: to understand the perceptions of professionals about the implications of International Accreditation. Method: a qualitative, descriptive and exploratory study carried out with 23 workers from the multiprofessional team of a Brazilian private hospital, certified by Accreditation International, Accreditation Canada International, who answered a semi-structured, recorded interview. The data were analyzed using the Thematic Content Analysis technique. Results: from the speeches, three categories were apprehended: Accreditation provides professional satisfaction and recognition; Accreditation: Incentive to the practice of the Permanent Education in Health and; International Accreditation promotes improvements in the work process. Conclusion: workers perceived International Accreditation as a resource that (re) directed to quality management practices, promoted improvements in human capital and increased safety culture. Descriptors: Hospital Accreditation; Quality Management; International Organization; Patient Care Team.RESUMEN Objetivo: aprehender las percepciones de profesionales acerca de las implicaciones de la Acreditación Internacional. Método: estudio cualitativo, descriptivo y exploratorio, realizado con 23 trabajadores del equipo multiprofesional de un hospital privado brasileño, certificado por la Acreditación Internacional, modelo Accreditation Canada International, que respondieron a una entrevista semiestructurada, grabada. Los datos fueron analizados por la técnica del Análisis de Contenido Temático. Resultados: de las hablas, se aprehendieron tres categorías: La Acreditación proporciona satisfacción y reconocimiento profesional; Acreditación: Incentivo a la práctica de la Educación Permanente en Salud; La Acreditación Internacional promueve mejoras en el proceso de trabajo. Conclusión: los trabajadores percibieron la Acreditación internacional como recurso que (re) dirigió a las prácticas de gestión de la calidad, promovió mejoras en el capital humano e incrementó la cultura de seguridad. Descriptores: Acreditación de Hospitales; Gestión de la Calidad; Organización Internacional; Grupo de Atención al Paciente.

Quality Management Practices and Performance of Public Secondary School Heads in Pangasinan, Philippines

2020 ◽  
Vol 1 (1) ◽  
pp. 6-13
Author(s):  
Jeger P. Paragas
Keyword(s):  
Quality Management ◽  
Secondary School ◽  
Secondary Schools ◽  
Management Practices ◽  
Department Of Education ◽  
The Public ◽  
Quality Management Practices ◽  
Public Secondary School ◽  
And Performance ◽  
School Heads

This is a descriptive study which determined and analyzed the quality management practices of public secondary school heads. The study included the school heads and teachers in all Schools Division in Pangasinan. The identified quality management practicesare based on the parameters of APPES Manual. Kendall’s tau correlation coefficient was utilized to identify the significant relationship in the quality management practices of public secondary school heads to the performance of their respective schools. The researcher used questionnaire, interview and google form to gather the needed data. Same set of questionnaire was utilized for the teachers and school heads as respondents of this study. Findings of the study revealed that stakeholders were truly a great agent in improving the public secondary schools. Therefore, school heads must be eager to do this to have a strong partnership and participation of the stakeholders in the school. They contribute a lot for the direction leading to greater learning outcomes. Also, it was found out that weak correlation was hardly related to the quality management practices of the school heads with regard to the performance of their respective schools. Further, a proposed plan of action with regard to the indicators that were found out moderate would be presented to public secondary schools for them to better identify the risk and opportunities so to attain and maintain quality management practices of school heads and school perfomance in the Department of Education.

The impact of quality management practices on knowledge management processes: a study of a social security corporation in Jordan

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ata Al Shraah ◽  
Ayman Abu-Rumman ◽  
Faisal Al Madi ◽  
Fawwaz Ali Farhan Alhammad ◽  
Ayah Ahmad AlJboor
Keyword(s):  
Knowledge Management ◽  
Statistical Analysis ◽  
Quality Management ◽  
Social Security ◽  
Management Practices ◽  
Content Type ◽  
Quality Management Practices ◽  
Management Processes ◽  
The Impact ◽  
General Director

PurposeThis study aimed to investigate the impact of total quality practices on knowledge management (KM) processes across a Social Security Corporation (SSC) in Jordan and explore the best approach to improve KM processes using quality management.Design/methodology/approachThis study followed a quantitative methodology: a conceptual model was developed based on an extensive review of the related literature; an online survey was developed and distributed using the SSC's intranet; and 384 surveys were completed and used in the statistical analysis. The two-stage approach of structural equation modeling (SEM) was employed to analyze and interpret the data, and was used to validate the conceptual model of this research.FindingsBased on the statistical analysis it was found that six out of seven independent factors relating to quality management practices were confirmed to have a significant impact on the knowledge management processes (KMPs). Building upon the findings an agenda for improving KM processes using quality management is proposed.Originality/valueThis study was conducted in one organization namely the SSC because it is the largest public service organization in Jordan and offers compulsory services. The inclusion of other public organizations and companies may reflect different findings. Future research may collect data from other service industries to get a more comprehensive perspective from developing countries such as Jordan. Moreover, the population of this study included only the General Director, General Director Assistants, and Administrative Managers. Front-line employees were excluded from the data collection because the study was conducted solely from a managerial perspective.

Development of a Conceptual Framework for Effective Quality Management Practices in Construction Organisations

2021 ◽  
Vol 5 (1) ◽  
pp. 1-16
Author(s):  
E Odiba ◽  
P Demian ◽  
K Ruikar
Keyword(s):  
Quality Management ◽  
Cultural Values ◽  
Management Practices ◽  
Quality Management System ◽  
Methodological Approach ◽  
Quality Management Systems ◽  
Building Collapse ◽  
Quality Management Practices ◽  
Quality Management Model ◽  
Regulatory Bodies

Effective quality management practices are critical to successful project delivery. However, the quality challenges in developing countries such as Nigeria, which is the focus of this research, have been a concern to construction practitioners and other interested parties such as clients and regulatory bodies. Some scholars suggest that part of these challenges can be attributed to ineffective quality management systems; thus, leading to consequences such as building collapse, poor organisational/industry reputation, poor/lack of traceability, poor documentation process, and lack of planned audit. This research aims to develop a contextual model that is intended to improve the culture of quality that can facilitate effective quality management practices in construction organisations in Nigeria. A mixed (quantitative and qualitative) methodological approach was deployed based on a pragmatic research philosophy paradigm. A questionnaire (quantitative) survey was adopted to gather data and results from the data analysis and reviewed literature were discussed, and the findings supported the development of a conceptual quality management model in construction as the outcome of this research. The designed model comprises eight integrated components. The model is a quality system that construction organisations can use: to identify some typical barriers hindering effective QMSs implementation; to assist them to develop cultural values that can drive effective QMSs implementation; to undertake effective QMSs practices as they relate to construction, and to recognise the potential results and longer-term benefits obtainable from implementing effective QMSs. The model was evaluated and validated by professional construction practitioners and academic experts for its usefulness and applicability. Future study should focus on the practical validation of the model. Keywords: ISO 9001; Quality Management Practices; Quality Management System.

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