scholarly journals Managing Diversity Through Leadership and Emotional Intelligence in the Banking Sector of Pakistan: A Moderating Role of Organizational Culture

2021 ◽  
Vol 3 (3) ◽  
pp. 268-284
Author(s):  
Burhan Sami ◽  
Ahmed Saeed Minhas ◽  
Usman Ahmad ◽  
Kashif Akram
Keyword(s):  
Emotional Intelligence ◽  
Organizational Culture ◽  
Transactional Leadership ◽  
Banking Sector ◽  
Workplace Diversity ◽  
Moderation Effect ◽  
Managing Diversity ◽  
Transformational And Transactional Leadership ◽  
Moderating Role

The moderation effect of organizational culture has also been examined. The quantitative approach has been used in data collection, and 182 sample responses have been gathered from the banking industry employees of Pakistan. The data has been analyzed by employing PLS-SEM. The results have shown that transformational and transactional leadership positively and insignificant affect workplace diversity. However, emotional intelligence has a positive and significant effect on workplace diversity. Besides, organizational culture has a positive and significant moderation effect between transactional leadership and workplace diversity. The organizational culture has a negative but insignificant moderation effect between transformational leadership and workplace diversity. The organizational culture has a negative but insignificant moderation effect between emotional intelligence and diversity. Managers are recommended to ensure transparency when identifying roles and expectations of the task amongst employees. Secondly, establish reward systems upon effective outcomes. Thirdly, state the punishments with utmost clarity.

scholarly journals The Impact of Job Stress on Turnover Intentions–The Moderating Role of Emotional Intelligence

2020 ◽  
pp. 100-121
Author(s):  
Farah Naz Burki ◽  
Naimat U. Khan ◽  
Imran Saeed
Keyword(s):  
Emotional Intelligence ◽  
Job Stress ◽  
Banking Sector ◽  
Turnover Intentions ◽  
Working Environment ◽  
Moderation Effect ◽  
The Impact ◽  
The Relationship ◽  
Moderating Role

The study examines the relationship between job stress and turnover intentions with the moderating role of emotional intelligence. The questionnaire survey is conducted with a sample of 153 employees of the banking sector in Pakistan. Two methods are used in this study to test the moderation effect i.e. Baron and Kenny’s (1986) technique and the Process method of Andrew F. Hayes (2013). The results show that job stress and turnover intentions are positively related to each other whereas emotional intelligence has no moderating role between them. Based on the findings, it is proposed that organizations should focus on making active policies towards stress management so that employees’ turnover intentions can be reduced ensuring an encouraging working environment.

Relationships Between Emotional Intelligence, Leadership Style, and School Culture

2017 ◽  
Vol 8 (3) ◽  
pp. 25-43
Author(s):  
Mirta R. Segredo ◽  
Peter J. Cistone ◽  
Thomas G. Reio
Keyword(s):  
Emotional Intelligence ◽  
School Culture ◽  
Transactional Leadership ◽  
Leadership Style ◽  
Hierarchical Regression ◽  
Leadership Strategies ◽  
Ex Post ◽  
Ex Post Facto ◽  
Transformational And Transactional Leadership

Research regarding the association between emotional intelligence, leadership style and organizational culture has been inconclusive. The purpose of this study was to explore these relationships in elementary school settings. A non-experimental ex post facto research design was utilized to investigate four research hypotheses. Fifty-seven principals and 850 teachers within a large urban school district in southeast Florida were surveyed. Hierarchical regression analyses revealed positive associations between school culture and both transformational and transactional leadership, and negative associations between school culture and passive-avoidant leadership. Significant positive associations were found also between school culture and the principals' emotional intelligence after controlling for leadership style. The hierarchical linear regressions revealed significant associations between leadership style and school culture after controlling for school grade as well. The results suggest that emotional intelligence merits consideration in the development of leadership theory. Practical implications include suggestions that principals employ both transformational and transactional leadership strategies, and focus on developing their level of emotional intelligence. The associations between emotional intelligence, transformational leadership, contingent reward and school culture found in this study validate the role of the principal as the leader of school reform.

Negative mood and employee voice: The moderating role of leadership

2020 ◽  
Vol 48 (1) ◽  
pp. 1-10
Author(s):  
Qihua Zhang ◽  
Haihua Hu ◽  
Chengjun Wang
Keyword(s):  
Transactional Leadership ◽  
Evaluation System ◽  
Leadership Behavior ◽  
Negative Mood ◽  
Management Strategies ◽  
Employee Voice ◽  
Transformational And Transactional Leadership ◽  
Moderating Role ◽  
Prohibitive Voice

We applied mood-as-information theory to investigate the effect of negative mood on prohibitive and promotive employee voice, and the moderating role of transformational and transactional leadership styles in this relationship. We recruited a paired employee–supervisor sample, comprising 48 supervisors who rated their employees' promotive and prohibitive voice, and 224 employees who completed measures of negative affect and their supervisors' transformational and transactional leadership. Our results showed that negative mood enhanced prohibitive voice but reduced promotive voice. Further, transformational leadership weakened the effect of negative mood on voice, whereas transactional leadership reinforced this effect. The research results provide a solid theoretical basis for managers to manage their negative mood by changing their leadership behavior, and provide a new perspective for leaders to develop employee management strategies, and develop an objective and impartial evaluation system based on the intuitive external behaviors of employees.

Impact of Service Innovation on Customer Satisfaction: An Evidence from Pakistani Banking Industry

2019 ◽  
Vol 5 (2) ◽  
pp. 125-140 ◽  
Author(s):  
Rimsha Kanwal ◽  
Salman Yousaf
Keyword(s):  
Customer Satisfaction ◽  
Customer Value ◽  
Banking Sector ◽  
Banking Industry ◽  
Service Innovation ◽  
Moderation Effect ◽  
Expectation Disconfirmation ◽  
The Relationship ◽  
Moderating Role

The purpose of this study is to appraise the linkage between service innovation (SI), customer value creation (CVC), and customer satisfaction (CS) with a specific focus on the Pakistani banking sector. In addition, the study evaluates the moderating role of brand equity (BE) fit between SI and CS. A survey is conducted on 250 customers from commercial banks in Pakistan and scales were acquired from past literature. The study showed that CVC mediates the relationship between SI and CS. Therefore, SI must create value for their customers in order to enhance CS. Moreover, BE has a partial positive moderation effect on the relationship bewteen SI and CS. By relating to the findings, managers of firms should focus on SI that adds to or create holistic value for their customers, which ultimately increase the CS level. This study relies on two theories, which include signaling theory and expectation disconfirmation theory to explain how SI in Pakistani banking sector creates customer value which achieves CS. The other uniqueness of the study is that it will be helpful for researchers by giving baseline regarding BE effect as a moderator between SI and CS in Pakistani banking industry.

scholarly journals The Relationship between Employees Training and Job Satisfaction with Moderating Role of Organizational Culture. A Case of Banking Sector of KP, Pakistan

2020 ◽  
Vol 6 (3) ◽  
pp. 857-871
Author(s):  
Aziz Ullah ◽  
Amir Ishaque ◽  
Maaz Ud Din ◽  
Noreen Safdar
Keyword(s):  
Job Satisfaction ◽  
Organizational Culture ◽  
Banking Sector ◽  
Interpersonal Relationship ◽  
Primary Data ◽  
Moderating Effects ◽  
Employee Job Satisfaction ◽  
The Relationship ◽  
Moderating Role

Employee job satisfaction has been widely acknowledged as one of the most important factors in the performance and productivity of the employees working in an organization. There are certain factors that contribute towards the job satisfaction of the employee’s and one such widely renowned factor is the training of the employees. The relationship between job satisfaction and the training of employees is further moderated by the organizational culture. This study analyzed the impacts of employees training on the level of their job satisfaction under the moderating effects of the organizational culture. Three different dimensions of satisfaction i.e. satisfaction with Pay, work itself and interpersonal relationship was analyzed in the study. Primary data was collected from as ample of 200 employees from different banks operating in Khyber Pakhtunkhwa, Pakistan. The data was analyzed using descriptive statistics, T-test and regression analysis techniques. The results of the study presented that Hierarchy and Adhocracy culture are the two most dominant cultures prevailing in the banking sector of Pakistan. The results further present that training has significant association with the level of job satisfaction of the employees with their, pay, work itself and interpersonal relationship. The results further established the moderating role of Adhocracy and Hierarchy Culture in determining the relationship between Training and job satisfaction of the employees.

Relationships Between Emotional Intelligence, Leadership Style, and School Culture

2021 ◽  
pp. 854-874
Author(s):  
Mirta R. Segredo ◽  
Peter J. Cistone ◽  
Thomas G. Reio
Keyword(s):  
Emotional Intelligence ◽  
School Culture ◽  
Transactional Leadership ◽  
Leadership Style ◽  
Hierarchical Regression ◽  
Leadership Strategies ◽  
Ex Post ◽  
Ex Post Facto ◽  
Transformational And Transactional Leadership

Research regarding the association between emotional intelligence, leadership style and organizational culture has been inconclusive. The purpose of this study was to explore these relationships in elementary school settings. A non-experimental ex post facto research design was utilized to investigate four research hypotheses. Fifty-seven principals and 850 teachers within a large urban school district in southeast Florida were surveyed. Hierarchical regression analyses revealed positive associations between school culture and both transformational and transactional leadership, and negative associations between school culture and passive-avoidant leadership. Significant positive associations were found also between school culture and the principals' emotional intelligence after controlling for leadership style. The hierarchical linear regressions revealed significant associations between leadership style and school culture after controlling for school grade as well. The results suggest that emotional intelligence merits consideration in the development of leadership theory. Practical implications include suggestions that principals employ both transformational and transactional leadership strategies, and focus on developing their level of emotional intelligence. The associations between emotional intelligence, transformational leadership, contingent reward and school culture found in this study validate the role of the principal as the leader of school reform.

scholarly journals The Relationship between Emotional Intelligence and Work Commitment: The Moderating Role of Organizational Culture

2021 ◽  
Vol 7 (2) ◽  
Author(s):  
Saira Irfan ◽  
Waris Ali ◽  
Muhammad Abdul Basit Memon ◽  
Shahzad Younis
Keyword(s):  
Emotional Intelligence ◽  
Organizational Culture ◽  
Negative Relationship ◽  
Work Commitment ◽  
University Teachers ◽  
Significant Negative Relationship ◽  
Interpersonal Dimension ◽  
The Relationship ◽  
Moderating Role

Purpose: The objective of this study is to investigate the relationship between emotional intelligence and work commitment through the moderating role of organizational culture. Design/Methodology/Approach: A sample of 351 teachers was randomly selected from public sector universities of Punjab, Pakistan. The data was acquired using a self-administered questionnaire. The study used the structural equational modeling technique (PLS-SEM) to test the hypothesized relationships. Findings: The result showed a differential impact of all the dimensions of emotional intelligence on work commitment.  The results showed a significant positive relationship between the interpersonal dimension and work commitment and a significant negative relationship between the adaptability dimension and work commitment. The remaining dimensions of emotional intelligence were found to have an insignificant relationship. However, hierarchy culture moderated the relationship between emotional intelligence and work commitment. Implications/Originality/Value: The results highlight the significance of emotional intelligence and hierarchy culture for university teachers. The study suggests university authorities to invest in organizational culture to develop and improve emotional intelligence competencies among university teachers to enhance work commitment.

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