Making the Case for Business Process Re-engineering in Health Informatics - Focusing on MDRTB in South Africa

2013 ◽  
Keyword(s):  
South Africa ◽  
Business Process ◽  
Health Informatics

scholarly journals Tracking SMME research in South Africa’s priority sectors

2012 ◽  
Vol 11 (1) ◽  
pp. 54-68 ◽  
Author(s):  
Christian Rogerson
Keyword(s):  
South Africa ◽  
Industrial Policy ◽  
Business Process ◽  
Creative Industries ◽  
Policy Framework ◽  
Business Process Outsourcing ◽  
Growth Initiative

The National Industrial Policy Framework and the Accelerated and Shared Growth Initiative for South Africa emphasize the importance of promoting select ‘priority sectors’. This paper provides a review of existing research concerning SMME development in the three priority sectors of tourism, business process outsourcing and offshoring (BPO & O) and, creative industries. The paper argues for the importance of undertaking sector-differentiated research on SMME development in South Africa in order to complement other research which is focussed on sector development as a whole.

scholarly journals South Africa's business process outsourcing services sector: Lessons for Western-based client firms

2014 ◽  
Vol 45 (4) ◽  
pp. 45-58 ◽  
Author(s):  
M. C. Lacity ◽  
L. P. Willcocks ◽  
A. Craig
Keyword(s):  
South Africa ◽  
Business Process ◽  
Business Processes ◽  
Economic Value ◽  
Case Study Research ◽  
The Philippines ◽  
Value Proposition ◽  
Time Zone ◽  
Business Process Outsourcing ◽  
The Uk

Since 2008, South Africa has become one of the world's upcoming offshore destinations for business process outsourcing (BPO), a market estimated to be worth $US 182 billion globally by 2013. Western-based client firms evaluating South Africa as a BPO destination must consider the country's relative value against alternative locations. Client firms also have a number of engagement models from which to choose, inclucling outsourcing, erecting a captive centre, or acquiring an existing BPO business. The research finds that, for the UK, US, and Australian client companies in this study, South Africa's value proposition is not just based on costs as other locations are often cheaper. South Africa's value proposition is about overall economic value, high quality service and staff, strong cultural compatibility, and a favourable time zone. The findings reveal that South Africa complements the global portfolio for Western-based client firms that already have BPO centres in Inclia, the Philippines, and Eastern Europe. Moreover, whether client firms build or buy services from South Africa, the research identifies clistinctive risks that need to be mitigated by investing in and effectively governing the business processes performed offshore. Finally, from the case study research, this article identifies management lessons for leveraging South Africa's identifiable BPO service advantage.

scholarly journals Improving the success rate of business process re-engineering projects: A business process re-engineering framework

2021 ◽  
Vol 23 (1) ◽  
Author(s):  
Aphelele Nkomo ◽  
Carl Marnewick
Keyword(s):  
South Africa ◽  
Project Management ◽  
Financial Institutions ◽  
Business Process ◽  
Time Management ◽  
Management Planning ◽  
Management Processes ◽  
Project Phases ◽  
Definition Of ◽  
Engineering Projects

Background: Financial institutions in South Africa are implementing business process re-engineering (BPR) on a regular basis because of the fast-changing industry. However, the success of these projects is low because of the lack of clearly defined roles, an unclear definition of what BPR is, the inability to link BPR projects to organisation strategies and the lack of documentation to guide BPR activities. Accordingly, there is a need to define a framework to guide the implementation of BPR projects.Objectives: The researchers embarked on this study in order to define a framework to ensure improvement of BPR in financial institutions. The framework should assist in providing guidelines when conducting BPR activities and will enable plans for BPR projects in terms of knowing which skills and roles to source for these projects.Method: A conceptual BPR framework was developed and BPR experts from financial institutions were then engaged to determine whether the framework would work. The engagements included understanding the challenges faced and how they could be combated, understanding the roles involved and determining if organisations had BPR frameworks in place. This subsequently led to a final framework being consolidated.Results: This study presents the recommended BPR framework that can be used by financial institutions to achieve success in their projects. The framework incorporates project management and change management processes and ensures alignment of BPR activities with the project phases. It also ensures that the activities are clearly stipulated and the roles performing the activities are clearly defined. It considers time management, planning aspects and effective communication within BPR projects.Conclusion: The proposed framework can be used by financial institutions to manage their re-engineering projects. This framework overcomes most of the known challenges and combines two disciplines, that is, project management and business process re-engineering.

scholarly journals Health Informatics Education and Capacity Building in Eastern Cape Province, South Africa

2009 ◽  
Vol 18 (01) ◽  
pp. 158-163 ◽  
Author(s):  
H. J. Betts ◽  
G. Wright ◽  
N. V. Tshayingca-Mashiya ◽  
P. J. Murray
Keyword(s):  
South Africa ◽  
Capacity Building ◽  
Health Informatics ◽  
Lessons Learned ◽  
Local Context ◽  
Local Health ◽  
Eastern Cape ◽  
Collaborative Project ◽  
Educational Staff ◽  
The University

Summary Objectives To describe the experience of, and lessons learned from, a collaborative project developing and delivering an MSc in Health Informatics in South Africa. Methods The description and discussion is based on the experiences of the staff delivering the course, and formal and informal evaluations, the former conducted as part of the University of Winchester’s quality assurance processes. Results Some of the lessons learned from adapting the course to meet local needs are described and discussed. Conclusions Simply attempting to transpose a successful course from one country and culture to another is not a guarantee of success. Educational staff delivering such courses need to take account of local context and culture, be flexible and prepared to adapt to students’ needs and circumstances, which may be beyond anyone’s control. However, by meeting real identified needs, success can contribute to sustaining capacity building and the development of the local health informatics workforce.

scholarly journals Tapping into Opportunity beyond South Africa for Small Business Expansion

10.28945/4219 ◽  
2018 ◽  
Vol 3 ◽  
pp. 001-019
Keyword(s):  
South Africa ◽  
Small Business ◽  
Business Process ◽  
Business Process Outsourcing ◽  
Data Services ◽  
Excellent Opportunity ◽  
External Constraints ◽  
The Future ◽  
New Business ◽  
Technology Services

Masana Twala and Emily Brown, the co-founders of ME Data Services (MEDS), believed they had identified an excellent opportunity in the Business Process Outsourcing (BPO) domain. They were excited to set their idea in motion and, as many technology services entrepreneurs do, they feared that if they did not act promptly they could lose this chance. However, as recent entrants to the fiercely competitive BPO) industry in South Africa, pausing to map out the future of their new company was a necessity rather than a luxury. The pair had several issues to consider before making their next move. They needed to take into account the various internal and external constraints in order to map out a strategy for their new business in the fast paced BPO domain. How should their 5-10 year plan look like?

scholarly journals A bibliometric analysis of medical informatics and telemedicine in sub-Saharan Africa and BRICS nations

2021 ◽  
Author(s):  
Roy Tapera ◽  
Yashik Singh
Keyword(s):  
South Africa ◽  
Medical Informatics ◽  
Health Informatics ◽  
Relevant Literature ◽  
Healthcare Delivery ◽  
Sub Saharan Africa ◽  
Future Research ◽  
Original Research ◽  
Research Activity ◽  
Sub Saharan

The advances in eHealth have dramatically changed the face of healthcare delivery around the world, with Sub-Saharan Africa being no exception. It is essential to identify the prominent, emerging researchers, successful areas of research within the field of Health Informatics (H.I.) and Telemedicine (T.M.) to be duplicated where there is a need. This study gives a bibliometric overview of original research articles on medical informatics and telemedicine indexed in Scopus, PubMed, and Science Direct over the last 20 years in sub-Saharan Africa. Keywords related to health informatics and Telemedicine were used to retrieve relevant literature. We specifically analyzed the evolution, standard metrics, domains of MI and T.M. in sub-Saharan Africa (S.S.A.) and Brazil, Russia, India, China, and South Africa (BRIC) nations. Our results identified mhealth as the main field of research in telemedicine that has seen significant growth in both BRIC and S.S.A nations and is poised to be the focus of research activity in the near future. Research production in mhealth and telemedicine showed a considerable increase from 1999–2018. The production was dominated by articles from South Africa in Africa and China from the BRIC nations. Most prolific authors have resources and are leaders of health informatics projects. The production came from 26 sub-Saharan African countries, denoting this field's devotion in different areas around sub-Sahara. Research in mhealth needs to be encouraged, mostly in the fight against infectious and non-infectious diseases in sub-Saharan Africa, where technology can improve health services and decrease disease burden.

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