scholarly journals Motivations, Classification and Model Trial of Conversational Agents for Insurance Companies

2019 ◽  
Author(s):  
Falko Koetter ◽  
Matthias Blohm ◽  
Monika Kochanowski ◽  
Joscha Goetzer ◽  
Daniel Graziotin ◽  
...  
Keyword(s):  
Insurance Companies ◽  
Conversational Agents

scholarly journals Conversational Agents for Insurance Companies: From Theory to Practice

2019 ◽  
pp. 338-362
Author(s):  
Falko Koetter ◽  
Matthias Blohm ◽  
Jens Drawehn ◽  
Monika Kochanowski ◽  
Joscha Goetzer ◽  
...  
Keyword(s):  
Insurance Companies ◽  
Conversational Agents ◽  
Theory To Practice

Online Patient Consultation

2020 ◽  
Vol 158 (04) ◽  
pp. 345-350
Author(s):  
Christian Juhra ◽  
Jörg Ansorg ◽  
David Alexander Back ◽  
Dominik John ◽  
Andrea Kuckuck-Winkelmann ◽  
...  
Keyword(s):  
New Technologies ◽  
Communication Technologies ◽  
Phone Call ◽  
Insurance Companies ◽  
Personal Contact ◽  
Software Products ◽  
Patient Consent ◽  
Health Insurance Companies ◽  
Patient Consultation ◽  
Certified Software

AbstractNew communication technologies allow patients to communicate with their physicians from anywhere using computer or smartphone. Adding video to the mere phone call optimizes the personal contact between patient and physicians regardless of distance. Legal and reimbursements requirements must be taken into account, especially only certified software products must be used. In addition, patient consent is needed and confidentiality must be assured. The video patient consultation can be reimbursed by the health insurance companies. As with all new technologies, the introduction of these video consultations faced some challenges. Although patients and physicians have expressed great interest in this technology, it has been rarely used so far. The current COVID crisis increased the need for video consultations resulting in an increasing use of video patient consultation. It can be expected that this demand will still exists after the COVID crisis.

Diversification of Insurance Companies’ Products as Supporting Infrastructure Development Institutions in Indonesia

2019 ◽  
Vol 2 (2) ◽  
pp. 161
Author(s):  
Wisudanto Mas Suroto ◽  
Bagus Mohamad Ramadhan ◽  
Tika Widiastuti ◽  
Irfan Andi ◽  
Muhammad Ubaidillah Al Mustofa
Keyword(s):  
Insurance Companies ◽  
Infrastructure Development ◽  
Development Institutions

Professional dilemmas for caregivers in Turkish home care settings in Germany

2014 ◽  
Vol 1 (1) ◽  
pp. 47-56 ◽  
Author(s):  
Jan Basche
Keyword(s):  
Healthcare Services ◽  
Insurance Companies ◽  
Or Education ◽  
Migrant Communities ◽  
Caregiver Relationship ◽  
International Nursing ◽  
Nursing Literature ◽  
Intercultural Care ◽  
The Given

While calling for culturally sensitive healthcare services in migrant communities, the international nursing literature on intercultural care predominantly describes nursing staff as lacking cultural competences and immigrant customers as lacking cleverness to navigate the labyrinths of national healthcare systems. Congruences in language, culture and religion in the customer-caregiver relationship can decisively improve the quality of care. However, they do not automatically guarantee smooth working processes in monocultural in-home settings. On the contrary, new problems occur here for Turkish caregivers which are unknown to the legions of native professionals who feel challenged by migrants and which go beyond differences such as age, sex, income or education. While no cultural or religious brokering is necessary between customers and personnel in the given context in Germany, new challenges arise when caregivers are expected to legally broker between customers and insurance companies or doctors. Conflicting expectations of customers and management as well as their own colliding social and professional roles put the caregivers in a quandary and must be competently managed.

Benefit Clubs as a Tool for Loyalty Marketing. Study of Brazil’s Main Insurance Companies

2019 ◽  
Vol 10 (3) ◽  
pp. 216-226
Author(s):  
Guaracy Carlos Da Silveira ◽  
◽  
Fernando Augusto Carvalho Dineli Da Costa ◽  
Keyword(s):  
Content Analysis ◽  
Best Practices ◽  
Relationship Marketing ◽  
Insurance Companies ◽  
Brand Value ◽  
Analysis Methodology ◽  
Loyalty Marketing

: This paper considers Relationship Marketing as a business strategic tool and seeks to verify the existence of Benefit Clubs and their structure offered by the major insurance companies in Brazil, analyzing the presence and formatting of the programs. Through the content analysis methodology, we seek to infer its uses for the strengthening of the positioning of these companies. At the end of the paper we compare the best practices identified. The result of the analysis considers the differential obtained by the employment of programs that seek to create brand value and loyalty.

Comparative Study of Claim Settlement Ratio of LIC with other Insurance Companies in India

2011 ◽  
Vol 3 (5) ◽  
pp. 389-391
Author(s):  
Minal Kalani ◽  
◽  
Harshal A Salunkhe ◽  
Mukesh B Ahirrao
Keyword(s):  
Comparative Study ◽  
Insurance Companies ◽  
Settlement Ratio
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