scholarly journals Empowering service employees: A case study of banking industry

2014 ◽  
Vol 4 (7) ◽  
pp. 1381-1384 ◽  
Author(s):  
Hadi Moradi ◽  
Mohammad Reza Fallah
Keyword(s):  
Banking Industry ◽  
Service Employees

scholarly journals An empirical study on open position risk assessment using VAR and regression analysis: A case study of Iranian banking industry

2012 ◽  
Vol 2 (6) ◽  
pp. 2135-2140 ◽  
Author(s):  
Mohammad Khodaei Valahzaghard ◽  
Mina Ghavidel ◽  
Mojtaba Heidar ◽  
Elmira Mahmoudzadeh
Keyword(s):  
Risk Assessment ◽  
Regression Analysis ◽  
Empirical Study ◽  
Banking Industry ◽  
Open Position

Entrepreneurs’ Perception of Banks’ Social Responsibility : A Haitian Case Study

2021 ◽  
Author(s):  
Bénédique Paul ◽  
◽  
Ahmad H. Juma'h ◽  
Florys Dorante ◽  
◽  
...  
Keyword(s):  
Social Responsibility ◽  
Financial Services ◽  
Public Perception ◽  
International Institutions ◽  
Banking Industry ◽  
Financial Intermediaries ◽  
Future Research ◽  
The Government ◽  
Corporate Social

Banks are the pillars of entrepreneurship expansion and economic development. In developing countries, where there is little public financial support for entrepreneurs, it is clear that banks, among other financial institutions, should be part of the solution to the problem of financing economic activity. As financial intermediaries, commercial banks need to enjoy good perception among entrepreneurs to improve their profitability. To achieve such objective, banks sometimes adopt social responsibility strategies to influence public perception of banks’ behavior. How do Haitian entrepreneurs perceive Haitian banks’ social responsibility? To answer this question, we collect empirical data among entrepreneurs of all size (micro, small and large). The findings help interesting discussions of banks perception among entrepreneurs divided by demographic (gender, location) and economic (sector, size, assets) characteristics. Among the main conclusions, we find that banks enjoy very bad perception among entrepreneurs (all size). Also, the special concessions given by the Government and other international institutions to the banking industry in Haiti help very few to increase the financial services for Haitian entrepreneurs. From our conclusion arise questions for future research to study the relations between entrepreneurs’ own practices of corporate social responsibility and their perception of banks social responsibility.

Customer Investigation Process at Credit Suisse

2009 ◽  
pp. 1787-1807
Author(s):  
Daniel Maier ◽  
Thomas Muegeli ◽  
Andrea Krejza
Keyword(s):  
Data Warehouse ◽  
Banking Industry ◽  
Regulatory Requirements ◽  
Complex Time ◽  
The Past ◽  
Considerable Cost ◽  
Two Measures ◽  
Time Savings ◽  
Investigation Process

Customer investigations in the banking industry are carried out in connection with prosecutions, the administration of estates or other legal actions. The Investigation & Inquiries Department of Credit Suisse has to handle approximately 5,000 client investigations per year. To date, the investigation process has been very complex, time consuming and expensive. Several redundant query processes are needed to achieve satisfactory results. In the past few years, new regulatory requirements have led to a massive increase in the number of investigations to be performed. This case study describes how these requirements can be met by redesigning the process and building a data-warehouse-based application that automates most of the process. These two measures have significantly improved the customer investigation process, resulting in considerable cost and time savings for Credit Suisse.

Analyzing market performance via social media: a case study of a banking industry crisis

2013 ◽  
Vol 57 (5) ◽  
pp. 1-18 ◽  
Author(s):  
CuiQing Jiang ◽  
Kun Liang ◽  
Hsinchun Chen ◽  
Yong Ding
Keyword(s):  
Social Media ◽  
Banking Industry ◽  
Market Performance
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