scholarly journals Digitalizacija sustava upravljanja kvalitetom FINA-e u području upravljanja dokumentiranim informacijama

2021 ◽  
Author(s):  
Aleksandra Krog ◽  
Davorka Granić
Keyword(s):  
Quality Management ◽  
Information Management ◽  
Management System ◽  
Business Processes ◽  
Quality Management System ◽  
Living Organism ◽  
Remote Access ◽  
Iso 9001 ◽  
Business Practices ◽  
Documented Information

Sažetak: Financijska agencija (dalje u tekstu: FINA) kao jedna od najvažnijih institucija hrvatskog financijskog i javnog sustava nositelj je razvoja i operativni upravitelj ključne infrastrukture i niza servisa u području plaćanja te korištenja usluga javnih servisa za najširu mrežu klijenata – građana, malih, srednjih i velikih tvrtki, financijskih institucija do državnih i javnih tijela – s kojima se razvija i raste. Kvaliteta kao strateška odrednica i trajno opredjeljenje FINA-e kroz certifikaciju i održavanje sustava upravljanja kvalitetom prema normi ISO 9001 punih je trinaest godina integrirana u sve poslovne procese i aktivnosti čiji je krajnji rezultat isporuka proizvoda i usluga sukladno najvišim standardima struke i zahtjevima klijenata. Sustav upravljanja kvalitetom živi je organizam koji se prilagođava i mijenja kako bi odgovorio na interne, ali i eksterne potrebe, nerijetko uzrokovane promjenama u okruženju i doprinio povećanju konkurentnosti FINA-inog poslovnog sustava. S ciljem uklopljenosti u strateške smjernice digitalizacije poslovanja, osiguranja kontinuiranog poboljšanja i razvoja dobre prakse, inicirana je digitalizacija sustava upravljanja kvalitetom u dijelu procesa upravljanja dokumentiranim informacijama, kao jednog od zahtjeva norme ISO 9001:2015, čiji je značaj dodatno potvrđen u okolnostima pandemije COVID-19. Učinkovito i sustavno upravljanje dokumentiranim informacijama, mogućnost udaljenog pristupa organizacijskom znanju u realnom vremenu te elektroničko potpisivanje dokumentacije praćeno smanjenom interakcijom među zaposlenicima, uštedom vremena i resursa uvelike doprinose nesmetanom odvijanju poslovnih procesa. Time je dokazana sposobnost FINA-e u upravljanju promjenama i prepoznavanju zrelosti sustava za novu eru u upravljanju kvalitetom. U ovome radu izložena je kronologija digitalizacije procesa upravljanja dokumentiranim informacijama u FINA-i kojoj je prethodila snimka trenutnog stanja i utvrđivanje potreba internih dionika sustava. Abstract: The Financial Agency (hereinafter: Fina), as one of the most important institutions of the Croatian financial and public system, is the developer and operational manager of the key infrastructure and the range of services in the field of payments and use of public services for the widest network of clients - citizens, small, medium and large companies, financial institutions as well as the state and public bodies - with which it develops and grows. Quality as a strategic determinant and permanent commitment of Fina through certification and maintenance of quality management system according to ISO 9001 has been integrated into all business processes and activities for thirteen years, with products and services rendering in accordance with the highest standards and customer requirements as the final result. The quality management system is a living organism that adapts and changes in order to respond to internal and external needs, often caused by changes in the environment and in order to facilitate the increase of the competitiveness of Fina's business system. For the purpose of the compliance with the strategic guidelines of business digitalization, ensuring continuous improvement and development of good business practices, the digitalization of the quality management system was initiated in the segment dealing with documented information management, which is one of the requirements of ISO 9001:2015, whose importance was further confirmed in the circumstances of the COVID-19 pandemic. Efficient and systematic documented information management, the ability of real-time remote access to organizational knowledge and electronic signing of documentation followed by reduced interaction among employees and time and resources savings, contribute to unhindered business processes operation. The aforementioned demonstrates Fina’s ability of the efficient transformation management and system maturity recognition in the new era of quality management. This paper presents the chronology of digitalization of documented information management process in Fina, which was preceded by the assessment and identification of the needs of internal stakeholders of the system.

scholarly journals Mogućnosti korištenja audita sustava upravljanja kvalitetom za unaprjeđenje učinkovitosti javne uprave

2017 ◽  
Vol 7 (1) ◽  
pp. 54
Author(s):  
Ivana Čandrlić - Dankoš
Keyword(s):  
Quality Control ◽  
Quality Management ◽  
Public Administration ◽  
Management System ◽  
Quality Management System ◽  
International Competitiveness ◽  
International Standards ◽  
Iso 9001 ◽  
Business Practices ◽  
The Republic

According to the international requirements of ISO 9001:2015, the conducting of the audit of the quality control system is a key prerequisite for checking the compliance of the system with the international standards requirements and the requirements of the organization's quality management system that applies them. The results of conducted internal audits contain information related to irregularities (noncompliance with the required norms), and recommendations for improvement, all of it aimed towards improving the existing business practices. Simultaneously, the analysis of the position of the Republic of Croatia on international competitiveness charts shows a significant lag in relation to the countries of Central and Eastern Europe. The analysis of the comparison of the Republic of Croatia with other countries based on the analysis of international competitiveness shows lagging in all segments of competitiveness. Consequently, in line with the recommendations of the European Commission as part of the convergence program of national reforms in the Republic of Croatia, the weakness of the system is also reflected in the (non) efficiency of the public sector that needs to be improved. The work of local and regional self-government units (hereinafter referred to as management) in the Republic of Croatia is supervised by State administration bodies, institutions responsible for conducting business of legal and/or natural persons, assemblies in towns and counties, and within municipalities the municipal council as well as internal audit units and internal auditors if the management has implemented a quality management system according to one of the international standards. The question arises about the possibility of using audits as a form of quality management control as a strategic tool for improving the work of the administration, or more precisely the increasing of the efficiency of the system and raising the level of competitiveness. This paper gives a brief overview of the efficiency of the Croatian public administration presented through international competitiveness charts, an overview of the forms of work management oversight, with special emphasis on monitoring specificities according to the international standard ISO 9001:2015 and the Quality Control and Auditing Guidelines standard methodology and the ISO / IEC 19011: 2012. Professional and scientific literature regarding the experiences and the role of internal auditing in public administration has been consulted. The concluding remarks analyze the possibilities of using internal audits as the basis for improving the quality of the management system.

scholarly journals Quality Management Systems That Serve the Subsea Oil & Gas Industries:

2016 ◽  
Vol 1 (3) ◽  
Author(s):  
Vincent O'Donnell
Keyword(s):  
Quality Management ◽  
Management System ◽  
Business Processes ◽  
Oil And Gas ◽  
Quality Management System ◽  
Integrated Management ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Integrated Management System

This research project was to investigate the motives for gaining an ISO 9001 certified quality management system in companies that serve the subsea sector of the oil and gas industries: is certification a strategic business tool or just a marketing badge? A literature review revealed that if implemented rigorously, ISO 9001 could deliver increased efficiency and improved business processes. Many authors stated that certification was gained principally to allow trading in the European and global markets, and, to gain entry to the Approved Vendors List of prospective customers. Primary research consisting of interviews with approximately 55 professionals across 12organisationsindicated that a majority agreed, stating that certification was gained for marketing purposes or to satisfy customer requirements. However many went on to say that their companies had subsequently realized the full benefits of ISO 9001. Therefore the motives for certification could be aligned. Secondary research also revealed that a number of firms operated an integrated management system. Findings of this project point to two conclusions. First, if ISO 9001 is implemented rigorously enough, companies can realize its benefits despite alternative reasons for gaining certification. Second, both motives for gaining certification can be aligned. This is a significant that is absent in the literature. All of the companies operating in this industry that were researched in this study had an ISO 9001 certified QMS. Because of the absence of publications on the use of ISO 9001 in the subsea sector of the oil and gas industries, further research into the possible alignment of the motives investigated in this project is warranted, and recommended. Additional areas for further research include integrated management systems rather than ISO 9001 quality management systems and limiting the scope of analysis to a current single subsea project, such as the Gorgon Project (Hatch 2013).

scholarly journals Quality management system design of vocational services in PM College based on ISO 9001:2015

2018 ◽  
Vol 49 ◽  
pp. 02021
Author(s):  
Karina Gisela Napitupulu ◽  
Mohammad Mi’radj Isnaini ◽  
Dradjad Irianto
Keyword(s):  
Quality Management ◽  
Data Processing ◽  
Management System ◽  
Business Processes ◽  
Quality Management System ◽  
Educational Process ◽  
Iso 9001 ◽  
Substantial Contribution ◽  
Vocational College ◽  
Vocational Services

Vocational college institution has a substantial contribution to support the development of industrial human resources in Indonesia. PM College as one the reputable vocational college provides educational services for students and training services for industry employees. PM College has a focus to provide customer satisfaction. PM College’s customers consist of industries mainly from manufacturing businesses. To guarantee the educational process, PM College has been applying the quality management system based on ISO 9001:2008. The current challenge of the PM College is to apply the latest ISO 9001: 2015 which is a revision of the previous version standard. ISO 9001: 2015 has some changes made as a form of adjustment. The institution feels the need to make improvements to the current quality management system to provide the satisfaction to customers, both from the industry and university students and to compete with the other polytechnic as well. This paper proposes an approach to prepare and analyze the organization in fulfilling the requirements of ISO 9001:2015. Several data processing and analysis were conducted to identify clauses’ fulfillment between activity and document of the organization in meeting the ISO 9001:2015. The results of data processing and analysis show that PM College needs to make improvements in business processes and has not met ten clause requirements of ISO 9001:2015. Several adjustments were proposed to the business process and ten clauses to assist PM College in preparing the ISO 9001:2015 certification.

scholarly journals PENERAPAN SISTEM MANAJEMEN MUTU ISO 9001 PADA KONTRAKTOR PT. X

2020 ◽  
Vol 2 (3) ◽  
pp. 201-211
Author(s):  
Arief Darmawan ◽  
Sidiq Wacono ◽  
Jonathan Saputra
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
Quality Data ◽  
Documented Information ◽  
Information And Communication ◽  
Testing Techniques ◽  
Questionnaire Method ◽  
Service Businesses

ABSTRACTInfrastructures development in Indonesia is experiencing a high increase. However, many construction failures were due to construction that was not following the predetermined quality. Data obtained from the Investigation of the PNK Technical Team in 2013 contained 5 cases of construction project failure handled by the authorities with a total loss of more than 5 billion to the state. The reality shows that many construction service businesses have names but do not have the supporting facilities. Therefore, data collection aims to analyze the application of the ISO 9001: 2015 application quality management system and its application constraints. Processing data use descriptive statistical analysis and using SPSS version 25 software. The data testing techniques used include validity, reliability, and descriptive hypothesis. The data was collected using a questionnaire method for construction employees in the Design Project for the Tanjung Barat Station Flats. This analysis indicates that the application of the ISO 9001: 2015 quality management system by taking into account all the points from clause 4 to clause 10 is 85.19% and is in the excellent category (80-100%). Factors that become obstacles in implementing ISO 9001: 2015 are due to the lack of socialization regarding the application of ISO 9001, documented information, and communication between project teams.Keywords : ISO 9001; ISO 9001:2015; Quality Management System.ABSTRAKPerkembangan infrastruktur di Indonesia sedang mengalami peningkatan yang tinggi. Tetapi, banyak ditemui kegagalan konstruksi yang disebabkan oleh pelaksanaan konstruksi yang tidak sesuai dengan kualitas yang sudah ditetapkan. Data yang diperoleh dari Investigasi Tim Teknis PNK pada tahun 2013 menunjukkan 5 kasus kegagalan proyek konstruksi yang ditangani pihak berwajib dengan nilai kerugian negara mencapai lebih dari 5 milyar. Kenyataan menunjukkan banyak usaha jasa konstruksi yang memiliki nama tetapi tidak memiliki fasilitas yang mendukung. Oleh karena itu, dilakukan pengambilan data yang bertujuan untuk menganalisis penerapan sistem manajemen mutu ISO 9001:2015 dan faktor kendala dalam penerapannya. Pengolahan data menggunakan uji hipotesis deskriptif dan menggunakan bantuan software SPSS versi 25. Teknik pengujian data yang digunakan meliputi uji validitas, uji reliabilitas dan hipotesis deskriptif. Pengumpulan data dilakukan menggunakan metode kuesioner terhadap karyawan konstruksi yang terlibat dalam Proyek Rancang Bangun Rumah Susun Stasiun Tanjung Barat. Hasil analisis ini menunjukkan bahwa penerapan sistem manajemen mutu ISO 9001:2015 dengan memperhatikan seluruh butir dari klausul 4 sampai klausul 10 adalah sebesar 85,19% dan masuk kategori sangat baik (80-100%). Faktor yang menjadi kendala dalam penerapan ISO 9001:2015 adalah akibat kurangnya sosialisasi mengenai penerapan ISO 9001, informasi terdokumentasi, dan komunikasi antar tim proyek.Kata kunci : ISO 9001; ISO 9001:2015; Sistem Manajemen Mutu.

Quality Management System Implementation Based on Lean Principles and ISO 9001:2015 Standard in an Advanced Simulation Centre

2021 ◽  
Vol 51 ◽  
pp. 28-37
Author(s):  
Maria Angeles Tebar Betegon ◽  
Víctor Baladrón González ◽  
Natalia Bejarano Ramírez ◽  
Alejandro Martínez Arce ◽  
Juan Rodríguez De Guzmán ◽  
...  
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
System Implementation ◽  
Lean Principles ◽  
Simulation Centre

ISO 9001:2000 based quality management system via ABET-based accreditation

2011 ◽  
Vol 7 (2) ◽  
pp. 125 ◽  
Author(s):  
D. Thandapani ◽  
K. Gopalakrishnan ◽  
S.R. Devadasan ◽  
C.G. Sreenivasa ◽  
R. Murugesh
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001

Intensifying effects of COVID-19 on economic growth, logistics performance, environmental sustainability and quality management: evidence from Asian countries

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Ikram ◽  
Yichen Shen ◽  
Marcos Ferasso ◽  
Idiano D’Adamo
Keyword(s):  
Economic Growth ◽  
Quality Management ◽  
Environmental Performance ◽  
Management System ◽  
Quality Management System ◽  
Iso 14001 ◽  
Iso 9001 ◽  
Asian Countries ◽  
Content Type ◽  
Goods And Services

Purpose This study aims to explore the effects of the COVID-19 outbreak on exports of goods and services, logistics performance, environmental management system (ISO 14001) certification and quality management system (ISO 9001) certification in top affected Asian countries of India, Iran, Indonesia, Philippines, Bangladesh and Pakistan. Design/methodology/approach A novel grey relational analysis models’ approach is used to examine the inter-relationship between COVID-19 economic growth and environmental performance. Moreover, the authors applied a conservative (maximin) model to investigate which countries have the least intensifying affected among all of the top affected COVID-19 Asian countries based on the SS degree of grey relation values. The data used in this study was collected from multiple databases during 2020 for analysis. Findings Results indicate that the severity of COVID-19 shows a strong negative association and influence of COVID-19 on the exportation of goods and services, logistics performance, ISO 9001 and ISO 14001 certifications in all the six highly affected countries during a pandemic outbreak. Although the adverse effects of COVID-19 in exporting countries persisted until December 31, 2020, their magnitude decreased over time in Indonesia and Pakistan. During the COVID-19 outbreak, Pakistan showed comparatively better performance among the six top highly affected Asian countries due to its smart locked down strategy and prevents its economy from severe damages. While India and Iran export drastically go down due to a rapid increase in the number of COVID-19 cases and deaths. Research limitations/implications The research findings produce much-required policy suggestions for leaders, world agencies and governments to take corrective measures on an emergent basis to prevent the economies from more damages and improve their logistics, environmental and quality performance during the pandemic of COVID-19. Originality/value This study develops a framework and investigates the intensifying effects of COVID-19 effects on economic growth, logistics performance, environmental performance and quality production processes.

scholarly journals Gestão do Judiciário e gestão da qualidade: uma questão de princípios - Judiciary management and quality management: a question of principles

2019 ◽  
Vol 1 (2) ◽  
Author(s):  
Alex Pizzio Da Silva ◽  
José Eudacy Feijó Paiva
Keyword(s):  
Quality Management ◽  
Public Administration ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
The Public ◽  
Constitutional Principle ◽  
Judicial Administration ◽  
The Subject ◽  
Point Of Reference

<p>O objetivo deste artigo é contribuir ao debate acerca da gestão do Poder Judiciário tendo como referência o princípio constitucional da eficiência na administração pública e os princípios da gestão da qualidade. Sob esse enfoque são abordados os temas da crise na administração pública e na administração judiciária. Através de uma revisão bibliográfica em livros e artigos levantou-se as contribuições de autores sobre o tema em análise. Uma correlação entre os princípios da qualidade e a realidade encontrada na administração de unidades judiciárias, através das fontes analisadas para o estudo, é realizada com o fim de demonstrar a validade da aplicação dos princípios para nortear as mudanças necessárias para a melhoria da prestação jurisdicional e a aumentar a satisfação da sociedade. O artigo apresenta a aplicabilidade de um sistema de gestão da qualidade, conforme o modelo da norma ABNT NBR ISO 9001:2015, como uma alternativa eficaz para que o Poder Judiciário apresente a resposta mais adequada para a necessidade de melhoria na eficiência da gestão do Poder Judiciário.</p><p> </p><p>The purpose of this article is to contribute to the debate about the management of the Judiciary having as point of reference the constitutional principle of efficiency in the Public Administration and the principles of quality management. This approach addresses the issues of crisis in the public administration and judicial administration. Through a bibliographical review in books and articles the contributions of authors on the subject under analysis were compiled. A correlation between the principles of quality and the reality found in the management of judicial units, through the sources analyzed for the study, is established in order to demonstrate the validity of the application of the principles to guide the changes necessary to improve the jurisdictional performance and to increase the satisfaction of society. The article presents the applicability of a quality management system, according to the model of ABNT NBR ISO 9001: 2015, as an effective alternative for the Judiciary to provide the most appropriate response to the need of improving the efficiency of the Judiciary management.</p><p> </p>

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