Reducing the Health Risks Associated with Travel

2000 ◽  
Vol 6 (2) ◽  
pp. 159-167 ◽  
Author(s):  
Rodney Cartwright
Keyword(s):  
Customer Satisfaction ◽  
Health Risks ◽  
Media Exposure ◽  
Tourism Industry ◽  
Surveillance Systems ◽  
Legal Action ◽  
Health Infrastructure ◽  
Package Holiday ◽  
The Uk

All travel has associated health risks that need to be recognized not only by travellers, but also by tour operators and governments. In this context, the author considers some of the infections that have been contracted by package holiday tourists from the UK. With 15 million package holidays sold in the UK each year and increasing consumer concern about health risks, health is now a major factor in customer satisfaction. Media exposure and possible legal action when expectations are not met mean that the need to reduce the health risks associated with travel is crucial for the tourism industry as well as for travellers themselves. This paper sets out the main hazards and risks and examines what actions can and should be taken by tour operators, destination countries, and tourists. The author stresses the importance of ensuring a proper health infrastructure in the development of tourist areas; the need for operators to stipulate minimum hotel standards, backed up by regular auditing; the responsibility of tourists to ensure that they do not expose themselves to unnecessary risks; and the significance of surveillance systems in the control of travel-related diseases.

scholarly journals The Antecedents and Consequences of Rapport between Customers and Salespersons in the Tourism Industry

2021 ◽  
Vol 13 (5) ◽  
pp. 2783
Author(s):  
Jinsoo Hwang ◽  
Kwang-Woo Lee ◽  
Seongseop (Sam) Kim
Keyword(s):  
Customer Satisfaction ◽  
Structural Equation ◽  
Word Of Mouth ◽  
Positive Influence ◽  
Tourism Industry ◽  
Equation Modeling ◽  
Brand Preference ◽  
Theoretical Understanding ◽  
Dominant Orientation ◽  
Antecedents And Consequences

This study examined the antecedents and consequences of rapport between customers and salespersons in the context of duty-free shops. Specifically, this study proposed six sub-dimensions of service-dominant orientation (i.e., relational, ethical, individuated, empowered, concerted, and developmental interactions). These dimensions have a positive influence on rapport. In addition, rapport is hypothesized to aid in the formation of customer satisfaction and brand preference, which in turn positively affects word-of-mouth communications. Data were collected from 649 Chinese shoppers who have purchased a product in a Korean duty-free shop. In addition, this study employed confirmatory factor analysis to check the adequacy of the measurement items and structural equation modeling to test 11 hypotheses. Data analysis results indicated that five sub-dimensions of service-dominant orientation, excluding individuated interaction, play an important role in the formation of rapport. Furthermore, rapport has a positive effect on customer satisfaction and brand preference, which in turn positively affects word-of-mouth communications. The findings of this study offer valuable insights for managers of duty-free stores into the most effective methods for managing their operations and providing an appropriate blend of products. Furthermore, this paper contributes to theoretical understanding in this area by improving the acceptability of a commonly believed shopper behavior model.

EU signals flexibility over Northern Ireland protocol

2021 ◽  
Keyword(s):  
United Kingdom ◽  
Northern Ireland ◽  
European Commission ◽  
Legal Action ◽  
Content Type ◽  
High Profile ◽  
The United Kingdom ◽  
Notable Change ◽  
The Uk

Significance However, there has been a notable change in the EU’s tone. In July, the European Commission unexpectedly paused legal action against the United Kingdom for an alleged breach of the NIP, and when London announced on September 6 that it was suspending key elements indefinitely, the EU’s response was muted. Impacts France is so deeply aggrieved over AUKUS that any further UK breaches of the Withdrawal Agreement could prompt a bad-tempered response. The possibility of an early assembly election in Northern Ireland would complicate EU-UK attempts to resolve the NIP issue. The exclusion of high profile, pro-EU politicians in the UK cabinet reshuffle shows how important the Brexit agenda remains for London.

Spatial spillovers of agglomeration economies and productivity in the tourism industry: The case of the UK

2021 ◽  
Vol 82 ◽  
pp. 104201 ◽  
Author(s):  
Yoo Ri Kim ◽  
Allan M. Williams ◽  
Sangwon Park ◽  
Jason Li Chen
Keyword(s):  
Agglomeration Economies ◽  
Tourism Industry ◽  
Spatial Spillovers ◽  
The Uk

Care homes, COVID-19 and legal liability

2020 ◽  
Vol 22 (9) ◽  
pp. 1-3 ◽  
Author(s):  
John Finch
Keyword(s):  
Social Care ◽  
Legal Liability ◽  
Care Homes ◽  
Duty Of Care ◽  
Legal Action ◽  
The Uk

The UK response to the pandemic has been characterised by a focus on the NHS, to the detriment of the adult social care sector. Official guidance has often been muddled and opaque, and legal action regarding duty of care and equipment provision may be on the horizion. John Finch explains

scholarly journals Impact of the UK Psychoactive Substances Act on awareness, use, experiences and knowledge of potential associated health risks of novel psychoactive substances

2020 ◽  
Vol 86 (3) ◽  
pp. 505-516 ◽  
Author(s):  
Elena Deligianni ◽  
Omari J. Daniel ◽  
John M. Corkery ◽  
Fabrizio Schifano ◽  
Lisa A. Lione
Keyword(s):  
Health Risks ◽  
Novel Psychoactive Substances ◽  
Psychoactive Substances ◽  
The Uk

Outcomes in genitourinary medicine: whose priority?

1998 ◽  
Vol 9 (1) ◽  
pp. 9-15 ◽  
Author(s):  
Anne M Johnson
Keyword(s):  
Surveillance Systems ◽  
Primary Role ◽  
Sexually Transmitted ◽  
Complex Interactions ◽  
Measuring Outcomes ◽  
Genitourinary Medicine ◽  
The Uk ◽  
And Control ◽  
Health Function

Summary: The primary role of genitourinary medicine (GUM) services in the UK is the treatment and control of sexually transmitted diseases (STDs). The origins of the service lie in its public health function, yet measuring outcomes locally and nationally is not straightforward. Difficulties arise from the complex interactions between sexual behaviour, the biology of STDs and the role of clinical services; from the potential consequences of the National Health Service (NHS) internal market on national STD control; and from the limitations of information and surveillance systems. This paper considers each of these areas in turn and concludes with some proposals for measuring GUM outcomes locally and nationally which might potentially satisfy the concerns of commissioners and providers.

scholarly journals Understanding customer satisfaction in the UK quick service restaurant industry

2018 ◽  
Vol 120 (6) ◽  
pp. 1207-1222 ◽  
Author(s):  
Quang Nguyen ◽  
Tahir M. Nisar ◽  
Dan Knox ◽  
Guru Prakash Prabhakar
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Fast Food ◽  
Content Type ◽  
Five Dimensions ◽  
Fast Food Restaurants ◽  
Food Market ◽  
The Uk ◽  
Quick Service ◽  
The Impact

Purpose The purpose of this paper is to examine the impact of the five dimensions of service quality on customer satisfaction in the UK fast food market and to indicate which factors among the five dimensions have a main role in driving overall customer satisfaction. Design/methodology/approach Primary data in the form of 147 questionnaire responses were been collected from a variety of quick service fast food restaurants in the UK. Likert seven-point rating scales were used to structure the questionnaire. Data were collected from the customers at two KFC restaurants, two McDonald’s restaurants, and one Burger King Restaurant. Findings The results of the analysis indicate that tangibles, responsiveness and assurance play the most important role in driving customer satisfaction in the UK fast food industry, followed by reliability and empathy. Results of correlation and regression analysis show that physical attributes (tangible) of service quality are key to customer satisfaction. In a nutshell, the tangibles variable is the most important factor driving customer satisfaction in the context of the UK fast food market. Originality/value This research incorporates unique and original insights in relation to the British fast food restaurants market and the results constitute novel findings pertaining to the importance of physical facilities and attributes. This account of the relative importance of service quality dimensions in fast food restaurants in the UK adds value to the field. The findings of this research have contributed to a better understanding of the main factors that influence service quality and customer satisfaction and have implications from a managerial point of view in the highly competitive UK fast food and wider foodservice industry.

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