scholarly journals The Impact of Information Technology on Information System Effectiveness in Jordanian Telecommunication Companies

2020 ◽  
Vol 13 (1) ◽  
pp. 90
Author(s):  
Majd Al-Hawamdeh ◽  
Shaker Alkshali
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
User Satisfaction ◽  
System Security ◽  
End User ◽  
System Usage ◽  
Information Systems Effectiveness ◽  
High Level ◽  
Systems Effectiveness ◽  
The Impact

This study aimed to test the impact of information technology on Information systems effectiveness in Jordanian Telecom Companies. The study adopted a five-dimensional scale to measure information technology (people, hardware, software, databases, and networks), while the information systems' effectiveness was measured through four dimensions: end-user satisfaction, system usage, system security and suitability of the system for management levels. To achieve study aims, a descriptive-analytical method was used. The study was conducted on a sample of (152) managers working in these companies. This study found that there is a high-level average for information technology dimensions and Information Systems effectiveness dimensions. Also, the results showed a significant impact of information technology dimensions (people, software, databases, and networks) except hardware on effectiveness information systems. It was also evident that there a significant impact of information technology on Information systems effectiveness dimensions (end-user satisfaction, system usage, system security and suitability of the system for management levels).

Motivation for Using Microcomputers

2011 ◽  
pp. 2704-2709
Author(s):  
Donaldo de Souza Dias
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
User Satisfaction ◽  
Technology Implementation ◽  
Daily Activities ◽  
Sociotechnical System ◽  
People Participation ◽  
Information Systems Effectiveness ◽  
Systems Effectiveness

Information technology implementation is an intervention we make in order to improve the effectiveness and efficiency of a sociotechnical system. Using microcomputers to help individuals perform their jobs and tasks is one of the most important actions we take when implementing this technology effectively. Information systems effectiveness has been extensively studied using, mainly, user satisfaction and quality of information constructs to evaluate users’ acceptability (Iivari & Ervasti, 1994; Ives et al., 1983; Neumann & Segev, 1979). However, sometimes, the result of this intervention is not successful and may even generate difficulties related to people participation in the process. This leaves us with a question: What motivates individuals to use microcomputer technology in their daily activities? Theorists and empirical researchers have been trying to understand the relevant motivators for the implementation and use of computer technology based on the idea that people make an effort if an activity is enjoyable or offers external rewards (Igbaria et al., 1996; Schwartz, 1983). They have been aiming to find out how individuals feel motivated to work with computers, and what motivates them to use computers in their daily activities.

Motivation for Using Microcomputers

2008 ◽  
pp. 1014-1021
Author(s):  
Donaldo de Souza Dias
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
User Satisfaction ◽  
Technology Implementation ◽  
Daily Activities ◽  
Sociotechnical System ◽  
People Participation ◽  
Information Systems Effectiveness ◽  
Systems Effectiveness

Information technology implementation is an intervention we make in order to improve the effectiveness and efficiency of a sociotechnical system. Using microcomputers to help individuals perform their jobs and tasks is one of the most important actions we take when implementing this technology effectively. Information systems effectiveness has been extensively studied using, mainly, user satisfaction and quality of information constructs to evaluate users’ acceptability (Iivari & Ervasti, 1994; Ives et al., 1983; Neumann & Segev, 1979). However, sometimes, the result of this intervention is not successful and may even generate difficulties related to people participation in the process. This leaves us with a question: What motivates individuals to use microcomputer technology in their daily activities?

Motivation for Using Microcomputers

2005 ◽  
pp. 2030-2035
Author(s):  
Donaldo de Souza Dias
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
User Satisfaction ◽  
Technology Implementation ◽  
Daily Activities ◽  
Sociotechnical System ◽  
People Participation ◽  
Information Systems Effectiveness ◽  
Systems Effectiveness

Information technology implementation is an intervention we make in order to improve the effectiveness and efficiency of a sociotechnical system. Using microcomputers to help individuals perform their jobs and tasks is one of the most important actions we take when implementing this technology effectively. Information systems effectiveness has been extensively studied using, mainly, user satisfaction and quality of information constructs to evaluate users’ acceptability (Iivari & Ervasti, 1994; Ives et al., 1983; Neumann & Segev, 1979). However, sometimes, the result of this intervention is not successful and may even generate difficulties related to people participation in the process. This leaves us with a question: What motivates individuals to use microcomputer technology in their daily activities?

Value, Satisfaction, and Effectiveness

2006 ◽  
pp. 18-89
Author(s):  
Yair Levy
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Value Theory ◽  
Learning Systems ◽  
Mediated Learning ◽  
End User ◽  
Perceived Satisfaction ◽  
E Learning ◽  
Education Marketing ◽  
Systems Effectiveness

In this chapter, a comprehensive review of the major literature streams is presented and serves as a foundation for this book. To identify the relevant theories of value, this chapter starts with a discussion of the value theory from the field of behavioral research psychology and explores its implications on research in the fields of education, marketing, and information systems (IS). Rokeach’s Value Survey (RVS) theory, List of Values (LOV) theory, and value of information systems are discussed as the theoretical foundation for this study of learners’ perceived value of e-learning systems. To identify the relevant theories for studying user satisfaction of information systems, this chapter provides a discussion of two valid theories of user satisfaction from the IS field. User Information Satisfaction (UIS) theory and End-User Computing Satisfaction (EUCS) theory are presented as the foundation for guiding the assessment measures related to learners’ perceived satisfaction with e-learning systems. In the pursuit of development of a sound instrument to assess learners’ perceived e-learning systems effectiveness, this chapter continues with a discussion of IS Effectiveness theory from the field of information systems. Technology mediated learning (TML) literature from IS and education is presented (e.g., Alavi, 1994; Alavi, Wheeler, & Valacich, 1995; Hiltz & Johnson, 1990; Hiltz & Wellman, 1997; Leidner & Jarvenpaa, 1993; Marks, 2000; Piccoli, Ahmad, & Ives, 2001; Webster & Hackley, 1997).

Towards e-Government: End-User Satisfaction with IT Implementation at Royal Malaysian Customs

2014 ◽  
Vol 13 (03) ◽  
pp. 451-471
Author(s):  
Abbul Hamid Abu Bakar ◽  
Chong Siong Choy ◽  
Binshan Lin ◽  
Najmi Mohd Radzi
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Service Delivery ◽  
User Satisfaction ◽  
Public Services ◽  
Electronic Government ◽  
Government Agencies ◽  
End User ◽  
It Implementation

This paper examines the extent of end-user satisfaction on the service delivery process by the Royal Malaysian Customs (RMC) as the agency moves toward implementing electronic government (e-government) initiatives. The RMC has in fact been identified as one of the prominent and technology-pioneering government agencies in the country and therefore suitable for delivering electronic public services. Data were collected in mid-2009 from two types of customers, i.e., internal (Customs officers) and external (forwarding agents, importers, and bonded warehouse licensees) who use the Customs Information Systems (CIS) C8 form for transshipment of goods. Overall, the findings suggest that both types of customers are either indecisive and/or doubtful with the performance of the CIS. These findings are then extended to the broader context of information technology. It is of paramount importance that the RMC takes appropriate measures to satisfy both its internal and external customers by provision of improving its service delivery process through its CIS to produce desirable results.

The Relationship of Some Personal and Situational Factors to IS Effectiveness

2001 ◽  
pp. 117-135
Author(s):  
Omar E.M. Khalil ◽  
Manal M. Elkordy
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Developed Countries ◽  
Organizational Level ◽  
Global Information ◽  
Information Systems Effectiveness ◽  
Global Information Systems ◽  
Systems Effectiveness ◽  
Relationship Of ◽  
The Relationship

Most, if not all, of the empirical evidence on information systems effectiveness and its associated factors is confined to the use of data from developed countries in particular from the USA. The findings of such research cannot necessarily be generalized to other environments where the social, economic and cultural characteristics are different. Such evidence needs to be first validated using cross-cultural research before it can be used to manage global information systems effectively. This chapter reports on the results of research aimed at testing the relationship of user’s age, tenure in the job, organizational level, education, training, duration of system use, and involvement in system development to information systems effectiveness, as measured by user satisfaction and systems usage. Data were collected from 120 managers in 22 Egyptian banks. Age, tenure in the job, and user involvement in systems development were found to be positively correlated with user satisfaction. However, age, organizational level and education were found to be negatively associated with system usage. While beneficial to the Egyptian IS managers, such evidence from developing countries should contribute to the building of a general theory of transnational global information systems.

Process-Based Evaluation of Hospital Information Systems

2011 ◽  
pp. 339-355
Author(s):  
Sevgi Ozkan ◽  
Nazife Baykal ◽  
Murat Sincan
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Case Series ◽  
Assessment Method ◽  
General Information ◽  
Healthcare Sector ◽  
It Systems ◽  
Assessment Approach ◽  
Information Systems Effectiveness ◽  
Systems Effectiveness

Although there is limited research and evidence base, it is reasonable to expect that high quality information technology is an integral factor in the success of today’s healthcare sector. However, the healthcare sector is considered to be low level investor in information technology (IT) when compared to other sectors. There are studies that look at the sums spent on health IT as a basis for determining how effective the IT systems are. We support the idea that the effectiveness of IT systems is not an exact measure and a more systematic approach needs to be taken when evaluating success of an IT system. In this study, we have evaluated an assessment method, process based information systems effectiveness (PRISE), which is based on a novel model of information systems effectiveness in the healthcare domain. The results of our case series provide specific implications concerning the applicability of a general “information systems assessment” approach, in the medical context.

Process-Based Evaluation of Hospital Information Systems

2010 ◽  
pp. 74-90
Author(s):  
Sevgi Ozkan ◽  
Nazife Baykal ◽  
Murat Sincan
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Case Series ◽  
Assessment Method ◽  
General Information ◽  
Healthcare Sector ◽  
It Systems ◽  
Assessment Approach ◽  
Information Systems Effectiveness ◽  
Systems Effectiveness

Although there is limited research and evidence base, it is reasonable to expect that high quality information technology is an integral factor in the success of today’s healthcare sector. However, the healthcare sector is considered to be low level investor in information technology (IT) when compared to other sectors. There are studies that look at the sums spent on health IT as a basis for determining how effective the IT systems are. We support the idea that the effectiveness of IT systems is not an exact measure and a more systematic approach needs to be taken when evaluating success of an IT system. In this study, we have evaluated an assessment method, process based information systems effectiveness (PRISE), which is based on a novel model of information systems effectiveness in the healthcare domain. The results of our case series provide specific implications concerning the applicability of a general “information systems assessment” approach, in the medical context.

Sign in / Sign up

Export Citation Format

Share Document