scholarly journals Call center and telework. The Mexican experience during the pandemic in 2020

2021 ◽  
Vol 7 ◽  
pp. 33
Author(s):  
Alfredo Hualde Alfaro ◽  
Jordy Micheli
Keyword(s):  
Call Center

Call Center as Retrial Queueing System

2007 ◽  
Vol 39 (5) ◽  
pp. 37-47 ◽  
Author(s):  
Elena V. Koba ◽  
Svetlana V. Pustovaya
Keyword(s):  
Call Center ◽  
Queueing System ◽  
Retrial Queueing System ◽  
Retrial Queueing

A Complete Replica of Contemporary Indian Society in the Fictional Works of Chetan Bhagat: A Detailed Literary Analysis of his Five Point Someone, One Night @ the Call Center and The Three Mistake of My

1970 ◽  
Vol 4 (6) ◽  
pp. 17
Author(s):  
Vikram Patel
Keyword(s):  
Middle Class ◽  
Call Center ◽  
English Literature ◽  
The Other ◽  
Literary Analysis ◽  
Indian Society ◽  
Indian English ◽  
Clear Cut ◽  
Middle Class Family ◽  
Fiction Writers

hetan Bhagat is one of the most influential fiction writers of contemporary Indian English literature. Postmodern subjects like youth aspirations, love, sex, marriage, urban middle class sensibilities, and issues related to corruption, politics, education and their impact on the contemporary Indian society are recurrently reflected thematic concerns in his fictions. In all his fictions, he has mostly depicted the contemporary urban social milieu of Indian society. Though the fictions of Chetan Bhagat are romantic in nature, contemporary Indian society and its major issues are the chief of the concerns of all his fictions. He has focused on the contemporary issues of middle class family in his fictional works. All of the chief protagonists of his works are sensitive youth and they do not compromise with the prevalent situations of society. Most of the characters are like caricatures that represent one or the other vice or virtue of the contemporary Indian society. The author has a mastery to convince the reader about the prevalent condition of society so that one can easily reproduce in mind, a clear cut image of contemporary Indian society. The present article is a sincere endeavor to present the detailed literary analysis of the select fictions of Chetan Bhagat keeping in mind how the contemporary Indian society has been replicated in the fictions.

O novo papel da gestão dos recursos humanos: a relação da força da gestão dos recursos humanos com uma estratégia baseada na improvisação

2014 ◽  
Author(s):  
Joaquim Pinto Coelho ◽  
T. R. Ribeiro ◽  
Jorge F. S. Gomes
Keyword(s):  
Call Center ◽  
Recursos Humanos

Ao longo dos últimos vinte anos, devido às forças das envolventes internas e externas, a Gestão dos Recursos Humanos (GRH) deixou de atuar nas áreas exclusivamente funcionais, para se tornar num parceiro estratégico em termos organizacionais. Autores como Becker & Sheehan, (2005) defendem a necessidade de um constante alinhamento horizontal, entre as práticas de GRH, e vertical, entre as práticas de GRH e a estratégia organizacional, para se atingir uma boa performance, Acreditamos que através de conceitos como a Força da Gestão de Recursos Humanos - FGRH (Bowen & Ostroff, 2004), a Força da Situação (Michael, 1973), sendo esta traduzida em Climas Fortes (Schneider et al., 2002) e Culturas Fortes (Schein, 1981) e uma Estratégia baseada na Improvisação (Kamoche & Cunha, 2001; Weick, 1995, Hatch, 1999) é possível garantir este duplo alinhamento. Dentro deste contexto, o objetivo deste estudo correlacional é o de contribuir para a compreensão da relação entre a GRH e a estratégia organizacional, num call center de um Grupo Empresarial Português a operar no mercado das telecomunicações. Para tal foi concebido um modelo de investigação tendo como intuito aferir de que modo a FGRH influência a improvisação, tendo como mediadores o clima e cultura, ou seja, a força da situação. As hipóteses analisadas pelo método quantitativo, através dos modelos de equações estruturais, indicaram uma relação significativa entre a FGRH e a improvisação, tendo como mediador a cultura organizacional.

IMPLEMENTATIONS EMERGENCY RESPONSE SYSTEM IN CASE OF ACCIDENTS AND EMERGENCY SITUATIONS (ERA-GLONASS) FOR CARS AND TRUCKS IN UZBEKISTAN

2020 ◽  
Author(s):  
Akmal Rustamov
Keyword(s):  
Emergency Response ◽  
Call Center ◽  
Emergency Services ◽  
Main Idea ◽  
Emergency Situation ◽  
High Mountain ◽  
Additional Information ◽  
Emergency Situations ◽  
Emergency Response System ◽  
Response System

The paper addresses the problem of increasing transportation safety due to usage of new possibilities provided by modern technologies. The proposed approach extends such systems as ERA-GLONASS and eCall via service network composition enabling not only transmitting additional information but also information fusion for defining required emergency means as well as planning for a whole emergency response operation. The main idea of the approach is to model the cyber physical human system components by sets of services representing them. The services are provided with the capability of self- contextualization to autonomously adapt their behaviors to the context of the car-driver system. The approach is illustrated via an accident emergency situation response scenario. “ERA-GLONASS” is the Russian state emergency response system for accidents, aimed at improving road safety and reducing the death rate from accidents by reducing the time for warning emergency services. In fact, this is a partially copied European e Call system with some differences in the data being transmitted and partly backward compatible with the European parent. The principle of the system is quite simple and logical: in the event of an accident, the module built into the car in fully automatic mode and without human intervention determines the severity of the accident, determines the vehicle’s location via GLONASS or GPS, establishes connection with the system infrastructure and in accordance with the protocol, transfers the necessary data on the accident (a certain distress signal). Having received the distress signal, the employee of the call center of the system operator should call the on-board device and find out what happened. If no one answers, send the received data to Sistema-112 and send it to the exact coordinates of the team of rescuers and doctors, and the last one to arrive at the place is given 20 minutes. And all this, I repeat, without the participation of a person: even if people caught in an accident will not be able to independently call emergency services, the data on the accident will still be transferred. In this work intended to add some information about applying system project in Uzbek Roads especially mountain regions like “Kamchik” pass. The Kamchik Pass is a high mountain pass at an elevation of 2.306 m above the sea level, located in the Qurama Mountains in eastern Uzbekistan and its length is about 88km.The road to reach the pass is asphalted, but there are rough sections where the asphalt has disappeared. It’s called A373. The old road over the pass was by passed by a tunnel built in 1999. On the horizon, the snow-capped peaks of the Fan Mountains come into view. The pass is located in the Fergana Valley between the Tashkent and Namangan Regions.

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