The Impact of Quality Standards on the Business Performance of Small, Medium and Micro-Sized Enterprises in Kwazulu-Natal: Selected Cases in the Durban Metropolitan Area

2021 ◽  
Author(s):  
Phindile B. Chili ◽  
Noluthando S. Matsiliza
Keyword(s):  
Quality Management ◽  
Small Business ◽  
South African ◽  
Business Performance ◽  
Quality Standards ◽  
National Standards ◽  
Management Systems ◽  
The South ◽  
Quality Management Systems ◽  
Small Business Performance

In the last decade, scholars showed an interest in alluding to compliance as a necessity to support small business performance in the last decades. Over the years, organisations have been frequently criticised for failing to comply with the quality standards such as the South African National Standards (SANS) 9001/ISO 9001 require effective implementation of Quality Management Systems and SANS 342, which provides specifications for diesel fuel products. Quality standards matrix adopted by the South African Bureau of Standards (SABS) is frequently used as a set of detailed specifications, requirements, various guidelines and characteristics to assure that the product, service or process is fit for purpose. Even though public and semi-autonomous institutions understand the value of subscribing and complying with quality standards, there is still a gap in the literature regarding the enforcement and compliance of quality standards in small business practices. There is a relationship between the adoption of quality standards and business excellence. Government can tap on the competitiveness of small, medium and micro-sized enterprises (SMMEs) and address their challenges and barriers that limit SMMEs to acquisition and compliance of statutory quality management systems.

Assessing relationship between quality management systems and business performance and its mediators

2018 ◽  
Vol 35 (8) ◽  
pp. 1490-1507 ◽  
Author(s):  
Manjot Singh Bhatia ◽  
Anjali Awasthi
Keyword(s):  
Quality Management ◽  
Environmental Performance ◽  
Business Performance ◽  
Information Quality ◽  
Operating Performance ◽  
Management Systems ◽  
Quality Management Systems ◽  
Content Type ◽  
Design Performance ◽  
Mediating Factors

Purpose The purpose of this paper is to examine the relationship between implementation of quality management systems (QMS) and business performance, through mediating factors (operating performance, information quality, product quality, design performance, environmental performance and competitive priorities). Most of the published literature examines the direct impact of implementation of QMS on business performance, and on some of the above stated factors. However, the impact of implementation of QMS on business performance, through these mediating factors has not received much attention. Accordingly, the authors develop a theoretical framework depicting impact of implementation of QMS on business performance through the above stated factors. Design/methodology/approach The paper proposes several hypotheses linking implementation of QMS, mediating factors and business performance. The hypothesized model is empirically tested using data collected from 120 professionals working in quality engineering/management in India and North America. The collected data are analyzed with the aid of structural equation modeling (SEM) technique. Findings Information quality and design performance have emerged as the important factors in the research. Information quality directly effects design performance, operating performance and environmental performance. The model indicates that besides a well-designed product, managers need to focus on the operating performance to improve overall product quality. Empirical evidence is found regarding direct and indirect effect of implementation of QMS on above stated mediating factors and on business performance. Originality/value The research fills a gap in the literature by considering several mediating factors that aid in improving business performance with implementation of QMS.

scholarly journals EFFECTIVE ESTABLISHMENT OF QUALITY MANAGEMENT SYSTEMS AND THEIR IMPACT ON BUSINESS PERFORMANCE

2021 ◽  
Vol 15 (3) ◽  
pp. 831-844
Author(s):  
Petronela Svikruhova ◽  
Zuzana Kapsdorferova ◽  
Ludmila Dobosova ◽  
Radka Katanikova
Keyword(s):  
Quality Management ◽  
Business Performance ◽  
Management Systems ◽  
Quality Management Systems

scholarly journals The implementation of quality management systems in quantity surveying offices

2014 ◽  
Vol 9 (1) ◽  
pp. 33-40
Author(s):  
JH Cruywagen
Keyword(s):  
Quality Management ◽  
South African ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Quality Principles ◽  
Quantity Surveying ◽  
Do So

It recently became compulsory for all members of the South African Association of Consulting Engineers to introduce a quality management system in their organisations. The purpose of this paper was to determine whether it would be possible for quantity surveying firms to adopt similar quality management systems in their offices and what would be expected from them in order to do so. The conclusion is that it is possible for quantity surveying firms to comply with the requirements of the ISO 9001: 2000 quality principles.

scholarly journals State of Quality Engineering Practices: The Pakistan Perspective

2020 ◽  
Vol 10 (5) ◽  
pp. 6309-6315
Author(s):  
M. N. A. Khan ◽  
A. M. Mirza ◽  
M. Shahid ◽  
R. A. Wagan ◽  
I. Saleem
Keyword(s):  
Quality Management ◽  
Quality Standards ◽  
Management Systems ◽  
Quality Engineering ◽  
Quality Management Systems ◽  
Policy Review ◽  
Development Organizations ◽  
Survey Results ◽  
Engineering Practices ◽  
Quality Policy

This study analyzes the state of quality engineering practices being exercised in the software industry of Pakistan. Statistics have been collected and analyzed to access important aspects of quality engineering including quality policy, review mechanism, quality assurance activities and practices, quality standards and models, and quality management systems. For this purpose, an elaborated questionnaire was prepared to pertain to various aspects of quality management and more than 30 software houses and software development organizations were surveyed in Islamabad and Rawalpindi. The survey results and a description of the concluding remarks are reported in this paper.

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