scholarly journals A Study on Relationships among Customer Value, Supply Chain Integration, and Business Performance

2012 ◽  
Vol 21 (2) ◽  
pp. 27-44 ◽  
Author(s):  
Jae-Hun Joo ◽  
Jin-Wan Kim
Keyword(s):  
Supply Chain ◽  
Customer Value ◽  
Business Performance ◽  
Supply Chain Integration

scholarly journals Investigating the Path from Supply Chain Integration to Business Performance: Evidence from a Sub-Saharan African Economy

2016 ◽  
Vol 11 (6) ◽  
pp. 225 ◽  
Author(s):  
Jonathan Annan ◽  
Nathaniel Boso ◽  
Dominic Essuman
Keyword(s):  
Supply Chain ◽  
Life Cycle ◽  
Financial Performance ◽  
Value Creation ◽  
Coming Out ◽  
Product Life Cycle ◽  
Business Performance ◽  
Supply Chain Integration ◽  
Primary Data ◽  
The Impact

Following the growing concerns on the inconsistent findings in previous research and drawing on the social exchange and networking theories, this study re-examined the impact of supply chain integration (SCI) on business performance (i.e. value creation and financial performance). The study argues that the impact of SCI on financial performance is through value creation and is depended upon longevity of product life cycle. Using primary data from 79 firms in Ghana, the study finds that value creation is a short-run consequence of SCI while financial performance is a long-run outcome of SCI. Additionally, results show that the financial performance outcome of SCI is experienced more from integrative efforts than from the value creation outcome. Results further indicate that firms whose products stay relatively shorter on the market are more likely to experience lower positive impact of SCI on value creation, and thus firms’ ability to become proactive, monitor, and collect market information on product performance throughout its life cycle is key for coming out with strategies that will enable them maximize product’s life span so as to experience greater benefits that come with pursuing integration with other channel members.

Trust, power and supply chain integration in Web-enabled supply chains

2019 ◽  
Vol 24 (4) ◽  
pp. 524-539 ◽  
Author(s):  
Carlo Mora-Monge ◽  
Gioconda Quesada ◽  
Marvin E. Gonzalez ◽  
Joshua M. Davis
Keyword(s):  
Supply Chain ◽  
Supply Chains ◽  
Business Performance ◽  
Dynamic Capabilities ◽  
Social Capital Theory ◽  
Supply Chain Integration ◽  
Trading Partner ◽  
Capital Theory ◽  
Content Type ◽  
The Social

Purpose This study aims to examine the effects of trading partner trust and trading partner power, on supply chain integration, and their impact on business performance in the context of Web-enabled supply chains. In doing so, the authors extend previous studies by exploring this phenomenon by using an integrative theory-driven approach. Design/methodology/approach This study presents a theoretical model grounded on the resource-based and dynamic capabilities views and the social capital theory. Data collected from 175 firms in the USA are used to test the hypotheses using structural equation modeling. Findings Results highlight the importance of trust and supply chain integration on business performance, whereas power did not appear to have an effect on supply chain integration in Web-enabled supply chains. The findings are robust to concerns of endogeneity, common method bias and alternative model specification. Practical implications Companies engaged in Web-enabled supply chains need to focus on increasing their integration efforts, and these efforts must also be accompanied by partnerships built on trust. Trading partners who might be inclined to use coercive strategies to influence other members of the supply chain in Web-enabled environments may be better off using cooperative approaches based on trust to achieve their desired goals. Originality/value This study integrates the resource-based view, dynamic capabilities view and the social capital theory to explore the dynamic relationships between trading partner trust, trading partner power and supply chain integration in Web-enabled supply chains. In doing so, this paper extends prior studies by examining supply chain integration’s impact on business performance and its mediating role, as it relates to trading partner trust and power in Web-enabled supply chains.

scholarly journals THE INFLUENCE OF INFORMATION SHARING AND INFORMATION QUALITY TOWARD SUPPLY CHAIN INTEGRATION AND ENTERPRISE PERFORMANCE (Study of Shallot Farmers in East Java)

2020 ◽  
Vol 28 (2) ◽  
pp. 101-120
Author(s):  
Roihatul Musyafi ◽  
Hamidah Utami ◽  
Arik Prasetya
Keyword(s):  
Supply Chain ◽  
Information Sharing ◽  
Business Performance ◽  
Information Quality ◽  
Life Cycles ◽  
Supply Chain Integration ◽  
Primary Data ◽  
Performance Study ◽  
Global Business

Purpose — This research was conducted to study the effect of information sharing and information quality toward supply chain integration and farmer business performance. Design/methodology/approach — The type of this research is quantitative explanatory research. The data used in this study are primary data obtained by questionnaire. The sampling method uses multistage proportional random sampling, sample obtained amount 200 farmers. Data analysis in this study uses path analysis method with SPSS 23. Findings — The results of this research indicate that the quality of information is not significant to the integration of supply chain and farmer business performance. Information sharing has a positive and significant effect toward supply chain integration and farmer business performance, supply chain integration has a positive and significant effect toward farmer business performance. Practical Implications — Increasing global business competition and efforts to shorten product life cycles are the two main factors that encourage businesses to change their focus from competitive competition to mutually beneficial relationships and cooperation to improve business performance. Originality/value — The main objective of supply chain activities for business activities is a crucial element because with these activities the goods produced can reach the end consumers.

scholarly journals AN INVESTIGATION THE RELATIONSHIP BETWEEN ORGANIZATIONAL CULTURE AND EXTERNAL CUSTOMER SATISFACTION ORIENTATION (An Empirical Study of four stars hotels in Tripoli- Libya)

2020 ◽  
Vol 28 (2) ◽  
pp. 121-147
Author(s):  
Yousef Zaroug ◽  
Armanu Thoyib ◽  
Djumilah Hadiwidjojo ◽  
Ir Solaimun
Keyword(s):  
Supply Chain ◽  
Information Sharing ◽  
Business Performance ◽  
Information Quality ◽  
Life Cycles ◽  
Supply Chain Integration ◽  
Primary Data ◽  
Global Business ◽  
External Customer

Purpose — This research was conducted to study the effect of information sharing and information quality toward supply chain integration and farmer business performance. Design/methodology/approach — The type of this research is quantitative explanatory research. The data used in this study are primary data obtained by questionnaire. The sampling method uses multistage proportional random sampling, sample obtained amount 200 farmers. Data analysis in this study uses path analysis method with SPSS 23. Findings — The results of this research indicate that the quality of information is not significant to the integration of supply chain and farmer business performance. Information sharing has a positive and significant effect toward supply chain integration and farmer business performance, supply chain integration has a positive and significant effect toward farmer business performance. Practical Implications — Increasing global business competition and efforts to shorten product life cycles are the two main factors that encourage businesses to change their focus from competitive competition to mutually beneficial relationships and cooperation to improve business performance. Originality/value — The main objective of supply chain activities for business activities is a crucial element because with these activities the goods produced can reach the end consumers.

scholarly journals Social Capital Influence on Supply Chain Integration in the Food Processing Industry in Malaysia

2017 ◽  
Vol 2 (1) ◽  
pp. 34
Author(s):  
Zurita Mohd Saleh
Keyword(s):  
Social Capital ◽  
Supply Chain ◽  
Food Processing ◽  
Business Performance ◽  
Supply Chain Integration ◽  
Three Dimensions ◽  
Key Factors ◽  
Food Processing Industry ◽  
Processing Industry ◽  
Final Sample

Supply chain integration has been established as one of the key factors in influencing supply chain effectiveness. In relation to the food processing industry, the need to integrate supply chain initiatives has become more critical as those involved in the food processing and distribution industry are deemed key players whose roles are pertinent in determining supply chain success. Drawing upon the importance of integration, this study establishes the link between supply chain social capital constructs with integration. Based on a final sample size of 184 food manufacturers, a survey was conducted to determine the influence of supply chain relational capital, supply chain structural and supply chain cognitive on the integration of the food processing supply chain. The findings reveal that all three dimensions of supply chain social capital exert significant influence on supply chain integration, thus indicating the importance and relevance of integration among members in the food processing industry. With such findings, the study establishes that both structural and relational elements are of significant importance in ensuring the achievement of ultimate business performance. Although the study has not directly relate supply chain integration with business performance, the direction of the study is substantial to postulate that such relationships is possible and this therefore will be the direction of future study.

Encouraging Supply Chain Networks and Customer Loyalty in Global Supply Chain

2020 ◽  
pp. 1491-1518
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Supply Chain ◽  
Organizational Performance ◽  
Customer Loyalty ◽  
Customer Value ◽  
Business Performance ◽  
Global Supply Chain ◽  
Loyalty Programs ◽  
Sustainable Competitive Advantage ◽  
Supply Chain Networks ◽  
Company Identification

This chapter aims to encourage supply chain networks and customer loyalty in global supply chain, thus distinguishing the theoretical and practical concepts of supply chain management (SCM) and supply chain networks; the multifaceted applications of supply chain network design (SCND); the overview of customer loyalty in global supply chain concerning customer value, customer satisfaction, switching barriers, customer loyalty programs, and customer-company identification (CCID); and the linkage between customer loyalty and supply chain networks in the retail setting. Encouraging supply chain networks and customer loyalty is critical for modern organizations that seek to serve suppliers and customers, increase business performance, strengthen competitiveness, and achieve continuous success in global supply chain. The chapter argues that encouraging supply chain networks and customer loyalty has the potential to improve organizational performance and gain sustainable competitive advantage in global supply chain scenarios.

Sign in / Sign up

Export Citation Format

Share Document