The Relationship between Customer Orientation, Reward and Recognition and Job Satisfaction among Nigerian Bank Employees

Quantitative and qualitative job insecurity: associations with job satisfaction and well-being Quantitative and qualitative job insecurity: associations with job satisfaction and well-being Y. Handaja & H. De Witte, Gedrag & Organisatie, volume 20, June 2007, nr. 2, pp. 137-159 This study analyses the associations between both quantitative and qualitative job insecurity and job satisfaction and psychological ill-being. We also analyse whether the relationship between job insecurity and psychological ill-being is mediated by job satisfaction. A more subtle and differentiated measurement of qualitative job insecurity is used, in which insecurity is measured regarding four aspects: the job content, working circumstances, working conditions and social relations. Data gathered among Belgian bank employees are used to test the hypotheses. The results show that both quantitative and qualitative job insecurity are negatively associated with job satisfaction and positively associated with psychological ill-being. The relationship between job insecurity and psychological ill-being is only partially mediated by job satisfaction. This signifies that the impact of job insecurity exceeds the boundaries of work, since it exerts an autonomous impact on the psychological well-being of individual workers. Limitations of the research and recommendations for further research are discussed.

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The Relationship between Knowledge Management and Job Satisfaction among Mellat Bank Employees in Tehran Province

Asian Journal of Research in Business Economics and Management ◽

10.5958/2249-7307.2018.00059.2 ◽

2018 ◽

Vol 8 (6) ◽

pp. 138

Author(s):

Elham Koroshnia ◽

Iraj Forozan

Keyword(s):

Job Satisfaction ◽

Knowledge Management ◽

Tehran Province ◽

Bank Employees ◽

The Relationship

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Effects of Internal Marketing on Customer Orientation Behaviour of Selected Hotels’ Employees in Nigeria

European Scientific Journal ESJ ◽

10.19044/esj.2017.v13n16p212 ◽

2017 ◽

Vol 13 (16) ◽

pp. 212

Author(s):

Nebo, Gerald Nwora ◽

Okechukwu, Elizabeth Uzoamaka

Keyword(s):

Job Satisfaction ◽

Customer Orientation ◽

Internal Marketing ◽

Orientation Behavior ◽

Marketing Practice ◽

Service Employees ◽

Orientation Behaviour ◽

Hotel Employees ◽

Hotel Managers ◽

The Relationship

This study was carried out to determine the Influence of Internal Marketing on Customer Orientation Behaviour of Hotel Employees in Nigeria. The objectives of the study include: to determine the effect of internal marketing on customer orientation behaviour of hotel employees; to investigate the moderating influence of personality on the relationship between internal marketing and customer orientation behaviour of the hotel employees; and to investigate the moderating influence of job satisfaction on the relationship between internal marketing and customer orientation behaviour of the hotels’ employees. Survey research design method was adopted for the study. 83 and 174 hotel managers and employees respectively were selected for the study from 20 hotels operating in different geo-political zones of Nigeria. Questionnaire was used for collection of data. Convenience sampling method was used for selecting both the hotels’ managers and guest service employees used for the study. The hypotheses were tested using multiple linear regression. It was revealed that internal marketing has significant influence on customer orientation behavior of hotels’ employees; personality significantly moderates the relationship between internal marketing and customer orientation behavior of the hotel employees; and job satisfaction significantly moderates the relationship between internal marketing and customer orientation behavior of the hotels’ employees. It was recommended that hotel managers should give much priority to internal marketing practice while controlling for the personality and job satisfaction of the guest service employees.

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