scholarly journals End-users, Public Services, and Industrial Relations: The Restructuring of Social Services in Ontario

2012 ◽  
Vol 67 (4) ◽  
pp. 590-611 ◽  
Author(s):  
Robert Hickey
Keyword(s):  
Public Policy ◽  
Financial Crisis ◽  
Social Services ◽  
Industrial Relations ◽  
End Users ◽  
End User ◽  
Work Process ◽  
Services Sector ◽  
Direct Support ◽  
Developmental Services

SummaryThe global financial crisis beginning in 2008 resulted in a ballooning public debt and government efforts to constrain public expenditures. Responses to the financial crisis and its impact on human services in Ontario demonstrate the complex interactions across key actors – employers, government, unions, and family advocates. Building on previous scholarship which has explored the role of end-users as industrial relations actors (Bellemare, 2000; Kessler and Bach, 2011) this study deepens our understanding of the role and impact of end-users on the process and outcomes of industrial relations in the social services sector. The main contribution of the paper shows how end-users play unique and complex roles as industrial relations actors in Ontario’s developmental services sector. End-users have had a significant impact at three distinct levels of the industrial relations system (Bellemare, 2000). First, at the strategic level of public policy, in addition to the more traditional forms of grassroots lobbying, end-users have taken on formal roles in the governance network shaping public policy. The impacts of end-user advocacy have contributed to the significant transformation of the developmental services sector, including the closure of the remaining provincially-run institutions in 2009. Second, at the organizational level, end-users have displaced the traditional roles of employers. In some cases, this displacement has resulted in end-users operating as co-managers, with end-user management rights enshrined in collective agreements. In more significant ways, end-users have entirely replaced agency-based managers and become the employer of direct support staff. Third, end-users have driven changes at the level of the work process itself, going beyond the co-production of services, contributing to changes in the nature of direct support work. The work process has shifted from a focus on custodial care to more complex objectives of community development and social inclusion.

scholarly journals ‘How could management let this happen?’ Gender, unpaid work and industrial relations in the nonprofit social services sector

2017 ◽  
Vol 41 (2) ◽  
pp. 436-456
Author(s):  
Donna Baines ◽  
Ian Cunningham
Keyword(s):  
Political Economy ◽  
Case Studies ◽  
Social Services ◽  
Industrial Relations ◽  
Welfare States ◽  
Unpaid Work ◽  
Contracting Out ◽  
Services Sector ◽  
Government Services ◽  
Mobilization Theory

In order to compete in increasingly tight quasi-markets generated by government cutbacks and contracting-out, management in nonprofit agencies have argued that wages and benefits must be reduced or jobs and services will be cut. These arguments have motivated some of the female-majority workers to join and/or organize unions and undertake strike action. Focusing on two case studies exploring restructuring in the highly gendered nonprofit social services in two liberal welfare states (Scotland and Canada), this article explores shifts in industrial relations at the agency level, as well as workforce resistance and union activism. Through the analysis of gendered unpaid work and gendered forms of social and union solidarity, this article extends feminist political economy and mobilization theory. It also suggests convergences at several layers of practice and policy, including private and nonprofit industrial relations cultures, managerialism and the underfunding of contracted-out government services.

Ageism in the health and social services sector in Ireland

2005 ◽  
Author(s):  
Eileen McGlone
Keyword(s):  
Social Services ◽  
Services Sector ◽  
Health And Social Services

Standardization as a Tool of Achieving Sustainable Development of Organizations of Social Services

2020 ◽  
Vol 25 (1) ◽  
pp. 35-41
Author(s):  
N.L. Solovieva ◽  
◽  
I.V. Chudinovskikh ◽  
Keyword(s):  
Sustainable Development ◽  
Social Services ◽  
Services Sector ◽  
The Social ◽  
Strategic Goals ◽  
Goals And Objectives ◽  
International Companies

The article discusses the management of sustainable development of organizations using standardization as one of the tools of the quality economy. Particular attention is paid to the existing practice of Russian and international companies building strategic goals and objectives in accordance with the UN SDGs. The connection between standardization and sustainable development of the organization, in particular organizations of the social services sector, is shown.

scholarly journals The impact of end-userś participation (cancer patients) during the optimization process

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
S Houwaart
Keyword(s):  
End Users ◽  
Public Health Care ◽  
Optimization Process ◽  
Patient Organization ◽  
End User ◽  
The Public ◽  
Patient Organizations ◽  
Crucial Information ◽  
The Individual ◽  
The Impact

Abstract End-user (e.g. patients or the public) testing of information material is becoming more common in the German public health care system. However, including the end-user (in this case patients) in an optimisation process and thus enabling a close collaboration while developing PIMs is still rare. This is surprising, given the fact that patients provide the exact perspective one is trying to address. Within the isPO project, a patient organization is included as a legal project partner to act as the patient representative and provide the patient's perspective. As such, the patient organization was included in the PHR approach as part of the PIM-optimisation team. During the optimisation process, the patients gave practical insights into the procedures of diagnosing and treating different types of cancer as well as into the patient's changing priorities and challenges at different time points. This was crucial information for the envisioned application of the individual PIMs and their hierarchical overview. Moreover, the developed PIM-checklist enabled the patients to give detailed feedback to the PIMs. With their experience of being in the exact situation in which the PIMs will be applied, their recommendations, especially on the wording and layout of the materials, have been a valuable contribution to the PIM optimisation process. In this part of the seminar, we will take a closer look at the following skill building aspects: What is gained from including patients as end-users in the development and optimization of PIM?How can we reach patients to contribute to a PIM optimization process? Which requirements and prerequisites do patients have to provide to successfully work on an optimisation team?How to compromise and weigh opinions when different ideas occur? Altogether, this part will construct a structured path of productive patient involvement and help to overcome uncertainties regarding a collaboration with patient organizations.

scholarly journals Modelling End-User Behavior and Behavioral Change in Smart Grids. An Application of the Model of Frame Selection

Energies ◽  
2020 ◽  
Vol 13 (24) ◽  
pp. 6674
Author(s):  
Sebastian Hoffmann ◽  
Fabian Adelt ◽  
Johannes Weyer
Keyword(s):  
Smart Grids ◽  
Online Survey ◽  
End Users ◽  
Influential Factors ◽  
System Stability ◽  
End User ◽  
Frame Selection ◽  
Model Of Frame Selection ◽  
Modes Of Governance ◽  
Strong Control

This paper presents an agent-based model (ABM) for residential end-users, which is part of a larger, interdisciplinary co-simulation framework that helps to investigate the performance of future power distribution grids (i.e., smart grid scenarios). Different modes of governance (strong, soft and self-organization) as well as end-users’ heterogeneous behavior represent key influential factors. Feedback was implemented as a measure to foster grid-beneficial behavior, which encompasses a range of monetary and non-monetary incentives (e.g., via social comparison). The model of frame selection (MFS) serves as theoretical background for modelling end-users’ decision-making. Additionally, we conducted an online survey to ground the end-user sub-model on empirical data. Despite these empirical and theoretical foundations, the model presented should be viewed as a conceptual framework, which requires further data collection. Using an example scenario, representing a lowly populated residential area (167 households) with a high share of photovoltaic systems (30%), different modes of governance were compared with regard to their suitability for improving system stability (measured in cumulated load). Both soft and strong control were able to decrease overall fluctuations as well as the mean cumulated load (by approx. 10%, based on weekly observation). However, we argue that soft control could be sufficient and more societally desirable.

The Conservative Party and the Trade Unions since 1974

1979 ◽  
Vol 27 (1) ◽  
pp. 38-53 ◽  
Author(s):  
Michael Moran
Keyword(s):  
Public Policy ◽  
Trade Unions ◽  
Industrial Relations ◽  
Conservative Party

Public policy on industrial relations can be interpreted as a variation on three traditional themes: individualism; voluntary collectivism; and compulsory collectivism. Before 1974 the Conservative Party had at various times been committed to policies suggested by all these traditions. Since the Party's expulsion from government in that year arguments between Conservatives over industrial relations have likewise involved choices between policies suggested by the three traditions. Despite superficial signs of a revival of individualism in the Party, the substance of policy has been decisively shaped by voluntary collectivism.

Interorganizational Measurement in the Social Services Sector: Differences by Hierarchical Level

1976 ◽  
Vol 21 (4) ◽  
pp. 675 ◽  
Author(s):  
Gerald E. Klonglan ◽  
Richard D. Warren ◽  
Judy M. Winkelpleck ◽  
Steven K. Paulson
Keyword(s):  
Social Services ◽  
Hierarchical Level ◽  
Services Sector ◽  
The Social

SECURITY IN CLOUD COMPUTING IN INDIAN GOVERNMENT

2021 ◽  
Vol 12 (3) ◽  
Author(s):  
Nitin Vishnu Choudhari ◽  
Dr. Ashish B Sasankar
Keyword(s):  
Cloud Computing ◽  
Service Delivery ◽  
Service Providers ◽  
Cloud Service ◽  
Cloud Security ◽  
End Users ◽  
Security Architecture ◽  
Security Measures ◽  
End User ◽  
Cloud Service Providers

Abstract –Today Security issue is the topmost problem in the cloud computing environment. It leads to serious discomfort to the Governance and end-users. Numerous security solutions and policies are available however practically ineffective in use. Most of the security solutions are centered towards cloud technology and cloud service providers only and no consideration has been given to the Network, accessing, and device securities at the end-user level. The discomfort at the end-user level was left untreated. The security of the various public, private networks, variety of devices used by end-users, accessibility, and capacity of end-users is left untreated. This leads towards the strong need for the possible modification of the security architecture for data security at all levels and secured service delivery. This leads towards the strong need for the possible adaption of modified security measures and provisions, which shall provide secured hosting and service delivery at all levels and reduce the security gap between the cloud service providers and end-users. This paper investigates the study and analyze the security architecture in the Cloud environment of Govt. of India and suggest the modifications in the security architecture as per the changing scenario and to fulfill the future needs for the secured service delivery from central up to the end-user level. Keywords: Cloud Security, Security in GI Cloud, Cloud Security measures, Security Assessment in GI Cloud, Proposed Security for GI cloud

SERVICES SECTOR DEVELOPMENT IN THE DIGITAL ECONOMY CONDITIONS

2021 ◽  
Vol 1 (7) ◽  
pp. 47-50
Author(s):  
E. V. BARDASOVA ◽  
◽  
L. G. KIRILLOVA ◽  
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Digital Economy ◽  
Digital Environment ◽  
End User ◽  
Digital Platforms ◽  
Services Sector ◽  
Information And Communication

The article is devoted to the consideration of the features of the digital economy, which provide huge opportunities for the development of business and services. Information and communication technologies allow you to bring the manufacturer to the end user, reduce costs, and develop new services on digital platforms. The conclusion is made: to get development opportunities from the digital environment, it is necessary to master the relevant competencies.

Ten conversations about identity preservation

2004 ◽  
Vol 4 (2) ◽  
pp. 111-123 ◽  
Author(s):  
Peter Goldsmith ◽  
Karen Bender
Keyword(s):  
Supply Chain ◽  
Life Science ◽  
Food System ◽  
Risk Mitigation ◽  
End Users ◽  
End User ◽  
Organizational Models ◽  
Identity Preservation ◽  
Needs Assessments ◽  
Current Risk

Dynamics in the global food system, along with a cascade of technologies, drive demands for capturing information and sharing information vertically within the supply chain. Food safety, genetic engineering, and animal welfare all have contributed to the need for enhanced information flow within the supply chain. Identity preservation in grains and oilseeds is an emerging issue that may influence the structure of agriculture in the longer term. This research addresses the following questions. While demand for high-information grains appears to be growing, where and how along the supply chain is the value created and captured? Though it appears that the economy demands ever-increasing amounts of differentiation, why do opportunities for producers and life science companies to create and capture significant new sources of value remain elusive? To answer these questions needs assessments were conducted with grain procurement executives. Their responses reveal the "buyer's calculus" where buyers balance investment in specific relationship assets with the market uplift or risk mitigation return it generates. Buying from a competitively structured industry has numerous benefits. There is a "cost" or tradeoff leaving the spot market procurement model in favor of a relationship-based model; hence the calculus. The current equilibrium state reflects the current risk-adjusted value proposition suppliers deliver to end users. Though end-user benefits are on the horizon with the next generation of biotechnologies, their emergence is insufficient to guarantee farmers and life science greater returns. End users will always balance the risk mitigation and market uplift features of a supply offering with the risks of narrowing their supply base. To drive value up the chain, suppliers need to shift away from focusing solely on the products of the future and focus on the technologies, delivery systems, and organizational models that, when bundled with new products solve problems and make end users more competitive.

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