scholarly journals A Case Study on the Quality Costs in a ICT Industry

2012 ◽  
Vol 40 (2) ◽  
pp. 106-116 ◽  
Author(s):  
Gee-Hyun Hwang
Keyword(s):  
Author(s):  
Róbert Marciniak ◽  
Péter Móricz ◽  
Máté Baksa

Over the past few years, there has been an avalanche of new digital technologies in the business services sector, many of which proved to be disruptive. Business service centres (BSCs) even in innovative industries like information and communication technology (ICT) find it highly challenging to accommodate these changes. New technological solutions transform consumer needs, shape organizational processes, and alter the way employees cooperate in a computerized environment. These changes make it inevitable for companies to adjust their business models. In this paper, we present a case study of IT Services Hungary Ltd., a Hungarian based BSC in the ICT industry. We carried out semi-structured interviews with the CEO and four senior technology experts of the company to analyse digital transformation plans they initiated. We investigated and now reveal three projects through which they implemented cognitive automation, cloud computing, and advanced cybersecurity technologies. We also describe the general organizational, financial, employment, and motivational background of these projects at IT Services Hungary Ltd. With this paper, we aim to present transferable best practices and appealing management efforts to invest in an intelligent and digital future.


Urban History ◽  
2018 ◽  
Vol 46 (1) ◽  
pp. 62-81 ◽  
Author(s):  
RUTH MCMANUS

ABSTRACT:At its inception, the Irish Free State faced an apparently intractable housing problem that required immediate action. This article examines the legislation enacted in the 1920s and 1930s, focusing on its impact on local authority housing in Ireland's provincial towns. Whereas the 1932 Housing Act has generally been heralded as the start of a concerted attack on the slums, this assertion is re-evaluated in the context of the debates of the 1920s. Following an overview of the national situation, a case-study of Ballina, Co. Mayo, explores the impacts of the housing drive. State-aided housing schemes made a significant contribution to the housing stock between 1923 and 1940. Although characterized by contemporary media as a triumph, however, the housing drive raised many issues including build quality, costs, opposition and social segregation. The article considers some of these challenges and raises a number of questions for future consideration.


2012 ◽  
Vol 16 (04) ◽  
pp. 1250022 ◽  
Author(s):  
MIKKO PYNNÖNEN ◽  
JUKKA HALLIKAS ◽  
PAAVO RITALA

The Information and Communications Technology (ICT) industry is now reaching saturation point in terms of growth, and constantly increasing demand for services can no longer be taken for granted. Customers have lot of options, and firms have to compete for business ever more intensely. In order to provide evidence of best practices in such environments, this paper reports a case study on customer-driven business model innovation. The resulting four-phase process framework is based on findings from a Pan-Nordic ICT service provider's recently implemented R&D project. On the theoretical level, the framework builds on the value-network and resource-based approaches, whereas in practice it may be useful to firms intending to innovate and redesign their business model in an attempt to provide superior customer value.


2015 ◽  
Vol 7 (3) ◽  
pp. 34-41
Author(s):  
Patricia Francis

This case study describes the problems faced and transformation efforts taken by the Board of Directors of Menga Berhad in order to stay relevant in the evolving requirements of technology in the ICT industry. The case was identified as a result of stiff competition faced by Menga over the years which resulted in declining of revenues and profit margins, delayed projects and declining customer satisfaction during the recent years and how the strategic vision was turned into operational reality. The data related to the case study has been compiled from Company’s Periodic Financial Statements, BURSA announcements given by the new management, websites, articles and through interviews and discussions with the relevant stakeholders of Menga Berhad. The analysis is based on management theories and proven concepts. The strategic intervention identified is per that which has been undertaken by the management in order to mitigate the issues that were being experienced by Menga Berhad. The outcomes of those strategic interventions along with the outcomes, justification of managerial decision making and its critical analysis have been recorded in order to provide further insights to the readers for future application.


Author(s):  
Fritz Klocke ◽  
Johannes Müller ◽  
Patrick Mattfeld ◽  
Jan Kukulies ◽  
Robert H. Schmitt

In most trendsetting industries like the aerospace, automotive and medical industry functionally critical parts are of highest importance. Due to strict legal requirements regarding the securing of the functionality of high-risk parts, both production costs and quality costs contribute significantly to the manufacturing costs. Thus, both types of costs have to be taken into consideration during the stage of technology planning. Due to the high variety of potential interactions between individual component properties as well as between component properties and manufacturing processes, the analysis of the influence of the manufacturing history on an efficient design of inspection processes and inspection strategies is extremely complex. Furthermore, the effects of inspection strategies and quality costs on the planning of manufacturing process sequences cannot be modeled to date. As a consequence, manufacturing and inspection processes are designed separately and thus a high cost reduction potential remains untapped. In this paper, a new approach for an integrative technology and inspection planning is presented and applied to a case study in medical industry. At first, existing approaches with regard to technology and inspection planning are reviewed. After a definition of relevant terms, the case study is introduced. Following, an approach for an integrative technology and inspection planning is presented and applied to the case study. In the presented approach, the complex causalities between technology planning, manufacturing history, and inspection planning are considered to enable a cost-effective production process and inspection sequence design.


2008 ◽  
Vol 115 (2) ◽  
pp. 374-387 ◽  
Author(s):  
Lei Yu ◽  
Kimmo Suojapelto ◽  
Jukka Hallikas ◽  
Ou Tang
Keyword(s):  

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