scholarly journals Investments in an intelligent and digital future

2020 ◽  
Author(s):  
Róbert Marciniak ◽  
Péter Móricz ◽  
Máté Baksa
Keyword(s):  
Business Models ◽  
It Services ◽  
Structured Interviews ◽  
Business Services ◽  
Services Sector ◽  
The Past ◽  
Information And Communication ◽  
Cognitive Automation ◽  
Ict Industry

Over the past few years, there has been an avalanche of new digital technologies in the business services sector, many of which proved to be disruptive. Business service centres (BSCs) even in innovative industries like information and communication technology (ICT) find it highly challenging to accommodate these changes. New technological solutions transform consumer needs, shape organizational processes, and alter the way employees cooperate in a computerized environment. These changes make it inevitable for companies to adjust their business models. In this paper, we present a case study of IT Services Hungary Ltd., a Hungarian based BSC in the ICT industry. We carried out semi-structured interviews with the CEO and four senior technology experts of the company to analyse digital transformation plans they initiated. We investigated and now reveal three projects through which they implemented cognitive automation, cloud computing, and advanced cybersecurity technologies. We also describe the general organizational, financial, employment, and motivational background of these projects at IT Services Hungary Ltd. With this paper, we aim to present transferable best practices and appealing management efforts to invest in an intelligent and digital future.

Employer Branding in B2B and B2C Companies in India: A Qualitative Perspective

2018 ◽  
Vol 5 (1) ◽  
pp. 76-95 ◽  
Author(s):  
Mukesh K. Biswas ◽  
Damodar Suar
Keyword(s):  
Subjective Experiences ◽  
Case Study Method ◽  
Structured Interviews ◽  
Employer Branding ◽  
The Past ◽  
Business To Consumer ◽  
Business To Business

The employer branding (EB) phenomenon has garnered the attention of practitioners and academicians over the past decade. However, the subjective experiences of managers on EB are hardly tapped. This study explores company executives’ views on EB through the case study method with semi-structured interviews in the context of the business-to-business (B2B) and business-to-consumer (B2C) companies located in India. Four key categories relevant to EB emerged from the data. These are (a) essence of a successful EB, (b) precursors of EB, (c) visibility of the employer and (d) outcomes of EB. Attributes of these categories were explored along the sub-themes, which reveal the respondents’ perceptions regarding their implementation of EB strategy. These attributes were similar in B2B and B2C companies.

The promise of a four-day week? A critical appraisal of a management-led initiative

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Helen Delaney ◽  
Catherine Casey
Keyword(s):  
Financial Services ◽  
Working Hours ◽  
Business Case ◽  
Work Hours ◽  
Structured Interviews ◽  
Content Type ◽  
Services Sector ◽  
Measurement Monitoring ◽  
Critical Scrutiny

PurposeThis article critically investigates a management-led experiment to institute a four-day work week with stated intentions of improving productivity and worker wellbeing. The article analyses the framing and implementation of the reduced work hours (RWH) trial, the responses of employees and the outcomes and implications of the trial. It raises concerns regarding the managerial appropriation of employee aspirations for more autonomy over time and improved work life.Design/methodology/approachWe conducted a qualitative case study of a medium-sized company operating in the financial services sector in New Zealand. Focus groups and semi-structured interviews were conducted with 45 employees.FindingsOur study finds that the promise of a four-day week attracted employee favour and individualised benefits. However, entrenched managerialist practices of performance measurement, monitoring and productivity pressures were intensified. Pro-social and collective interests evident in labour-led campaigns were absent. We urge greater critical scrutiny into seemingly advantageous “business case” initiatives for reduced work hours.Originality/valueLittle is known about what happens to concern for social and employee interests entailed in reduced working hours initiatives when a management-led initiative is implemented. Indeed, the majority of research focuses on the macro-level rather than interrogating the “black box” of firms. Our inquiry contributes to these debates by asking, how does a management-led RWH initiative affect employees?

A University of Greenwich Case Study of Cloud Computing

2015 ◽  
pp. 1140-1161 ◽  
Author(s):  
Victor Chang ◽  
Gary Wills
Keyword(s):  
Cloud Computing ◽  
Supply Chain ◽  
Business Model ◽  
Business Models ◽  
The Other ◽  
Added Value ◽  
It Services ◽  
Success Criteria ◽  
The University

This chapter proposes a new Supply Chain Business Model in the Education domain and demonstrates how Education as a Service (EaaS) can be delivered. The implementation at the University of Greenwich (UoG) is used as a case study. Cloud computing business models are classified into eight Business Models; this classification is essential to the development of EaaS. A pair of the Hexagon Models are used to review Cloud projects against success criteria; one Hexagon Model focuses on Business Model and the other on IT Services. The UoG case study demonstrates the added value offered by Supply Chain software deployed by private Cloud, where an Oracle suite and SAP supply chain can demonstrate supply chain distribution and is useful for teaching. The evaluation shows that students feel more motivated and can understand their coursework better.

Strategical Use of ICT in Microenterprises

2020 ◽  
Vol 10 (1) ◽  
pp. 1-13 ◽  
Author(s):  
Karl W. Sandberg ◽  
Fredrik Håkansson
Keyword(s):  
Present Article ◽  
Information And Communication Technologies ◽  
Business Models ◽  
Communication Technologies ◽  
Global Markets ◽  
Information And Communication

Studies have shown that microenterprises need to work with strategic use of ICT (Information and Communication Technologies) if they want to survive and grow. Digitalization and the use of ICTs open new opportunities for microenterprises to improve their businesses. The present article seeks to examine the use of ICTs in 61 microenterprises. A case study was conducted to investigate these microenterprises. The results of the study show that microenterprises need to work more strategically to use more advanced and cheaper ICT solutions and better business models to compete in the local and global markets.

scholarly journals Employee Engagement in IT & ITES Organizations -A Case Study of Mindtree

2011 ◽  
pp. 27-34
Author(s):  
Leena P. Singh ◽  
ArttaBandhu Jena
Keyword(s):  
Employee Engagement ◽  
Peer Groups ◽  
It Services ◽  
Improve Performance ◽  
Business Context ◽  
Services Sector ◽  
Engagement Strategies ◽  
Major Player ◽  
Values And Beliefs

Employee engagement is generally the level of commitment and involvement an employee has towards their organization and its core values and beliefs. An engaged employee is presumed to be aware of business context, and work dynamics with colleagues and peer groups to improve performance within the job for the benefit and excellence of the organization. It is a positive attitude held by the employees towards the organization and its values. The paper focuses on how employee engagement is an antecedent of job involvement and what should company do to make the employees engaged. The scope of the study is limited to one organisation i.e. Mindtree which is one of the major player in the Indian IT services sector. The paper attempts to do an analysis of employee engagement strategies adopted by the organisation on the basis of the widely accepted Ten Cs model of employee engagement.

scholarly journals The Influence of Critical Factors on Business Model at a Smart Factory: A Case Study

2019 ◽  
Vol 10 (1) ◽  
pp. 42-52 ◽  
Author(s):  
Andrej Jerman ◽  
Ivan Erenda ◽  
Andrej Bertoncelj
Keyword(s):  
Business Model ◽  
Business Models ◽  
Knowledge Society ◽  
Major Change ◽  
Study Data ◽  
Smart Factory ◽  
Critical Factors ◽  
Structured Interviews ◽  
The Impact

Abstract Background: The crucial elements of a smart factory, employees, machines, and products, have an important effect on current business models. Objectives: The main aim of our study is to present a case study of the impact of Industry 4.0 on the business model in a smart factory. The paper discusses the changes of business models of the organisation and determines critical factors that influence the business models in a knowledge society. Methods/Approach: Our sample included managers, from the company TPV, who are in charge of implementing a digital business model, and who are the most knowledgeable informants on the topic of our study. Data was obtained from, most widely used method for data collection in qualitative research, semi-structured interviews with managers. Content analysis was conducted for the purpose of our study. Results: Results of our study show that the major change will be that machines will have a “mind” of their own, whose main goal will be to work in production, and the role of employees will be primarily in expressing their creativity, carrying out urgent interventions and performing custody of processes. The key critical factors influencing business models in a smart factory are top management and leadership orientations, motivation of employees, collective wisdom, creativity and innovations. Conclusions: The study represents useful guidelines for strategic management of innovative companies in the earliest stages of the process of decision-making process.

Transformation of Employment Structures in Poland - Servitization of Economy

2013 ◽  
Vol 8 (2) ◽  
pp. 93-108
Author(s):  
Dorota Kotlorz ◽  
Anna Skórska
Keyword(s):  
Service Sector ◽  
Added Value ◽  
University Graduates ◽  
It Services ◽  
Business Services ◽  
Services Sector ◽  
Industrial Enterprises ◽  
Knowledge Based ◽  
Long Time ◽  
Polish Economy

Transformation of the Polish economy and the related process of reallocation of labour resources have been progressing since the beginning of the 1990s, but their growth is insufficient. The current level of development of the service sector does not constitute an adequate alternative to diminishing employment in the so-called declining heavy industries, which were dominant in the Polish economy for many years. Given that a more dynamic growth in the services sector can contribute to the labour market balancing alleviating the unemployment problem, not only by the absorption of people laid off from the restructuring industrial enterprises but also by providing new jobs for young people, it is necessary to increase consistently the share of modern section services in GDP and total employ-ment.Increasing employment and created added value in modern, knowledge-based services are consistent with the direction of changes observed in the developed countries.In Poland, the employment is steadily increasing in services related to real estate and businesses, financial and insurance services, particularly in IT services. The knowledge embodied in products and technologies and highly skilled labour resources determines the innovativeness of the economy, providing a source of growth and competitiveness. Therefore, the direction and pace of these changes are important.One of the possibilities of further service sector development in Poland is the offshoring of business services. The created BPO and KPO centres allow for the absorption of high-quality labour resources, including university graduates, whose numbers are increasing from year to year. This is even more important as in the long time span the sector development and created jobs will increasingly be based on the human factor and the skills possessed by employees rather than on lower labour costs compared with other locations. 

Architecting Enterprises for IT-Enabled Value Creation

2012 ◽  
Vol 3 (1) ◽  
pp. 11-32 ◽  
Author(s):  
Siddhartha SenGupta
Keyword(s):  
Value Creation ◽  
Business Models ◽  
Business Value ◽  
Business Strategies ◽  
Subsequent Paper ◽  
It Services

In spite of rapid strides in evolving Architecture processes that can help Enterprises leverage IT for creating Value, shortcomings are widely perceived. In this paper, the author discusses four points. Part I covers structuring the enterprise, business value and its measurement and maximizing returns from IT assets. This part examines architecting for value, IT enabled. It is suggested that, since the impacts are generally inseparable, IT changes should be planned within a holistic framework considering all other business considerations, merging all enterprise capabilities and all approaches from different disciplines to creating Value. Further, this Architecture should be aligned with the Architecture of the business, i.e., with business models, rather than with business strategies. A subsequent paper will study the application through a case study and share recommendations for IT services vendors.

Servitization in contract manufacturing – evidence from Polar business cases

2016 ◽  
Vol 9 (3) ◽  
pp. 246-270 ◽  
Author(s):  
Esa Viitamo ◽  
Seppo Luoto ◽  
Timo Seppälä
Keyword(s):  
Business Models ◽  
Primary Data ◽  
Comparative Case Study ◽  
Business Practices ◽  
Structured Interviews ◽  
Original Design ◽  
Contract Manufacturing ◽  
Manufacturing Firm ◽  
Content Type

Purpose This paper aims to contribute to the scholarly debate on the origins and nature of industrial servitization. By resorting to contract manufacturing (CM) as an empirical case, it is posited that any product-service solution that a manufacturing firm is capable of delivering on a competitive basis mirrors its goals in value creation and capture, positioning within its value networks and the pool of assets and competences it holds. Design/methodology/approach To support this argument, a comparative case study of two CM firms that represent polar cases in the industry was conducted. The primary data were collected through participatory methodology, observations and semi-structured interviews of company representatives. The business experiences of an industry practitioner provided a distinct contribution to the content analysis and modelling. Findings It was concluded that servitization becomes endogenous as contract manufacturers aim for higher profitability through the insource of customer activities and hence extend their offering downstream in the supply chain. The findings suggest that the way out of the servitization trap is a shift toward original design and manufacturing business, where high value-adding modules are insourced and integrated into replicable solutions for various types of customers and market segments. Research limitations/implications The generalization of the conclusion is constrained by the limited focus on two cases only. More industry and company data are therefore required to further validate this argument. Particularly valuable will be the data on the intermediate business models between the two polar cases. Originality/value Building on contested business practices, this paper outlines the logic of competitive strategy in CM on the basis of specific characteristics and implications of the various business concepts. In this case, the principal drivers of servitization are the acquisition of supporting capabilities and insourcing of customer activities. The case study method integrates theory with academic observation and managerial experiences.

scholarly journals Exploring the Decision to Volunteer Online in Health Virtual Community

2019 ◽  
Vol 3 (5) ◽  
pp. 11-18
Author(s):  
Norzaila Mohamad Nor ◽  
Keyword(s):  
Virtual Community ◽  
Structured Interviews ◽  
Work Family Conflict ◽  
Ongoing Research ◽  
Factors Affecting ◽  
Study Approach ◽  
Human Aspects ◽  
Information And Communication ◽  
Work Family

This paper is part of ongoing research seeking to explore why doctors volunteering online through health virtual community (HVC). Although many studies have investigated the reasons individual volunteer online, there has been scant research on the decision that influence doctors to participate online via HVC. Here, researchers report on the factors that influence doctors to volunteer online in HVC as the doctor’s heavy workload may postulated source of work-family conflict. A qualitative case study approach was used to explore and understand why doctors volunteering online in a HVC called DoktorBudak.com (DB). Seventeen semi-structured interviews were conducted with pediatricians and pediatricians related specialists. Important factors related to technological and human aspects were identified. Factors were related to information and communication technology (ICT), knowledge sharing, peers influence and rewards. This qualitative study offer some unique insights about factors affecting doctors volunteering online in HVC, which were rarely addressed in the existing literature of online volunteer. Since the healthcare system is undergoing the digitalization revolution through the inception of the HVCs, this study had discussed the factors that must be in place for digital systems to be operative.

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