Histories of Technology Culture Manifestos

Taking impetus from a collaborative conversation about writing a feminist repair manifesto, this article is focused on examining radical feminist manifestos, new technology manifestos, and their intersecting themes and influence upon cyberfeminist manifestos. Its theoretical underpinnings include histories of repair and maintenance and the manifesto as technological form. As a practice, repair and theorisations of repair regarding technology take into account invisible labour and create a relationship of care not only within communities, but in relation to everyday technologies. Since this work to write a feminist fixers’ manifesto was inspired by the iFixit Repair Manifesto, the NYC Fixers Collective manifesto, as well as manifestos from radical feminist technology movements, it seemed appropriate to consider and critically engage the function of manifestos in these various maker and digital technology communities, as well as the history of radical feminist manifestos in response to cultural oppression. By looking more deeply at specific historical instances and their function, I aim to uncover the importance of such artefacts to give voice to alternative narratives and practices, to subvert systemic oppressions while at other times reproducing them in their form. I argue that there is power in iterating and proliferating manifestos with a critical stance and work to establish the knowledge-producing and world-making potentials of manifesto writing.

Learning From Failure

Integrating the research and writing process is a stuck place for many students. Leveraging the collaborative conversation through feedback loops confronts stuck places that are critical to students mastering concepts in composition and information literacy. Instructors and librarians, in turn, are more clearly able to identify “stuck places” where students struggle with concepts and build learning experiences around those places. Implementing the collaborative conversation through Google Drive apps allows students, instructors, and librarians a platform to collaborate through shared editing and commenting. As a result, the process of providing feedback is less linear, shifting to an integrative, conversation-based experience. Google Drive affords stakeholders sufficient wait time to contextualize research, respond to feedback, and revise writing. Instructors and librarians are able to model the reflexive, iterative processes of inquiry, research, and writing alongside their students through implementation of the Research, Writing, and Feedback Integration Model.

Translated from Page to Page: Cultures, Norms, and Opportunities

In this collaborative conversation, we are thrilled to feature the words of several YA translators who address explicitly the intricacies of conveying stories across languages. We are grateful for their candor as they share both the challenges and the joys that come with the translation process and hope that their willingness to engage in this thoughtful and public conversation will highlight just how important their work is to the field. As to process, we generated and sent a series of questions to each author. We compiled the responses into a single document and then sent the compiled version back and forth to authors to solicit questions, elaborations, and revisions until all were satisfied with the resulting piece. We hope that in reading this piece, you gain both an increased appreciation for these authors and the value of translated works of YA fiction and nonfiction.

R2C2 in Action: Testing an Evidence-Based Model to Facilitate Feedback and Coaching in Residency

ABSTRACT Background Feedback is increasingly seen as a collaborative conversation between supervisors and learners, where learners are actively and reflectively engaged with feedback and use it to improve. Based on this, and through earlier research, we developed an evidence- and theory-informed, 4-phase model for facilitating feedback and practice improvement—the R2C2 model (relationship, reaction, content, coaching). Objective Our goal was to explore the utility and acceptability of the R2C2 model in residency education, specifically for engaging residents in their feedback and in using it to improve, as well as the factors influencing its use. Methods This qualitative study used the principles of design research. We recruited residents and their supervisors in 2 programs, internal medicine and pediatrics. We prepared supervisors to use the R2C2 model during their regular midrotation and/or end-of-rotation feedback sessions with participating residents to discuss their progress and assessment reports. We conducted debriefing interviews with supervisors and residents after each session. We analyzed transcripts as a team using template and content analysis. Results Of 61 residents, 7 residents (11%) participated with their supervisors (n = 5). Schedules and sensitivity to feedback prevented broader enrollment. Supervisors found the structured R2C2 format useful. Residents and supervisors reported that the coaching phase was novel and helpful, and that the R2C2 model engaged both groups in collaborative, reflective, goal-oriented feedback discussions. Conclusions Participants found that using the R2C2 model enabled meaningful feedback conversations, identification of goals for improvement, and development of strategies to meet those goals.

SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT SEBAGAI STRATEGI BISNIS PADA BANK (STUDI KASUS DI BANK BPD DIY)

Social CRM is designed to engage the customer in a collaborative conversation in order toprovide mutually beneficial value. BPD DIY main branch office located in the middle of the cityhas a growing number of borrowers from 2013 until 2014 a number of 4.3% and there is areduction in the number of accounts under 1%. Therefore the Bank BPD DIY are required togive priority to the quality of service on the client. Inthis study, SCRM application made for theusers, in this case to improve relationships and quality of service on customer serviceone customer complaints against Banks in a timely, accurate and effective. The method used isthe method of software development methodologies thatmany developed waterfall. Thisresearch resulted in SCRM system to establish relationship with customer throughpemanfaatan web 2.0 technologies and introduces different approaches in establishingrelationships with customer relations especially in regarding the complaint of the customerthrough the social web in order to improve the quality of service to customers andretain existing clients as well as making one of the SCRM applications to support the businessstrategy of the company. Based on the results of development on SCRM on BPD DIY,softwarehas been successfully developed in accordance with predetermined functionality