service specification
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BMJ Open ◽  
2022 ◽  
Vol 12 (1) ◽  
pp. e050665
Author(s):  
Jason Scott ◽  
Katie Brittain ◽  
Kate Byrnes ◽  
Pam Dawson ◽  
Stephanie Mulrine ◽  
...  

IntroductionThe aim of this study is to develop a better understanding of incident reporting in relation to transitions in care between hospital and care home, and to codesign a systems-level response to safety issues for patients transitioning between hospital and care home.Methods and analysisTwo workstreams (W) will run in parallel. W1 will aim to develop a taxonomy of incident reporting in care homes, underpinned by structured interviews (N=150) with care home representatives, scoping review of care home incident reporting systems, and a review of incident reporting policy related to care homes. The taxonomy will be developed using a standardised approach to taxonomy development. W2 will be structured in three phases (P). P1a will consist of ≤40 interviews with care home staff to develop a better understanding of their specific internal systems for reporting incidents, and P1b will include ≤30 interviews with others involved in transitions between hospital and care home. P1a and P1b will also examine the impact of the SARS-CoV-2 pandemic on safe transitions. P2 will consist of a retrospective documentary analysis of care home data relating to resident transitions, with data size and sampling determined based on data sources identified in P1a. A validated data extraction form will be adapted before use. P3 will consist of four validation and codesign workshops to develop a service specification using National Health Service Improvement’s service specification framework, which will then be mapped against existing systems and recommendations produced. Framework analysis informed by the heuristic of systemic risk factors will be the primary mode of analysis, with content analysis used for analysing incident reports.Ethics and disseminationThe study has received university ethical approval and Health Research Authority approval. Findings will be disseminated to commissioners, providers and regulators who will be able to use the codesigned service specification to improve integrated care.


2021 ◽  
Author(s):  
◽  
Jacqueline Margaret Cumming

<p>An important feature of New Zealand's 1993 health reforms was the promise to define an explicit list of 'core' services - i.e. the health services to which all New Zealanders would have access. This thesis examines public policy issues surrounding an explicit core of services, and by extension, policies which regulate health services coverage. Coverage regulation is defined as the rules about which population groups and services are covered by a health insurance plan. Part One of the thesis develops frameworks for defining and evaluating alternative models of coverage regulation. First, four key elements of coverage regulation are identified: population coverage; service coverage; whether coverage is implicit or explicitly defined; and insurability for services covered under principal health plan coverage. Second, a formal decision-making schema is developed which establishes benchmarks in the form of lower-level health policy objectives, which alternatives models of coverage regulation must meet in order to promote the higher-level policy goals of allocative efficiency, equal access for equal need, choice and expenditure control. In Part Two of the thesis, the decision-making schema is used to provide a framework for an in-depth discussion of how alternative models of coverage regulation contribute to lower-level health policy objectives and hence to higherlevel policy goals. The schema is then used to value how well alternative models of coverage regulation contribute to these objectives and goals. This involves two steps. First, it involves scoring each alternative model of coverage regulation for its contribution to policy objectives and goals, based on the discussion described above. Second, it involves weighting the different objectives and goals in order to value the contribution alternative models of coverage regulation make to each of the four policy goals individually and overall. For this thesis, it is the author's values that are used to weight the policy goals. Given the judgements required in scoring alternatives and in weighting objectives and goals, sensitivity analysis is used to explore, the impact that different scores and weights have on the overall Scores. The analysis identifies the limitations of current New Zealand arrangements for coverage regulation, and demonstrates the policy trade-offs which must be made in deciding which coverage regulation model New Zealand should adopt in the future. The current model performs only adequately in relation to each of the policy goals. A model with similar population coverage, comprehensive service coverage and an explicit, detailed service specification is shown to improve performance in relation to efficiency and equity goals albeit at a cost of limiting choice and potentially losing short-term expenditure control. In a managed competition system, the same conclusions apply. New Zealand should therefore investigate the types of, services where a more explicit and detailed service specification might be developed, in order to better support efficiency and equity goals in New Zealand health care.</p>


2021 ◽  
Author(s):  
◽  
Jacqueline Margaret Cumming

<p>An important feature of New Zealand's 1993 health reforms was the promise to define an explicit list of 'core' services - i.e. the health services to which all New Zealanders would have access. This thesis examines public policy issues surrounding an explicit core of services, and by extension, policies which regulate health services coverage. Coverage regulation is defined as the rules about which population groups and services are covered by a health insurance plan. Part One of the thesis develops frameworks for defining and evaluating alternative models of coverage regulation. First, four key elements of coverage regulation are identified: population coverage; service coverage; whether coverage is implicit or explicitly defined; and insurability for services covered under principal health plan coverage. Second, a formal decision-making schema is developed which establishes benchmarks in the form of lower-level health policy objectives, which alternatives models of coverage regulation must meet in order to promote the higher-level policy goals of allocative efficiency, equal access for equal need, choice and expenditure control. In Part Two of the thesis, the decision-making schema is used to provide a framework for an in-depth discussion of how alternative models of coverage regulation contribute to lower-level health policy objectives and hence to higherlevel policy goals. The schema is then used to value how well alternative models of coverage regulation contribute to these objectives and goals. This involves two steps. First, it involves scoring each alternative model of coverage regulation for its contribution to policy objectives and goals, based on the discussion described above. Second, it involves weighting the different objectives and goals in order to value the contribution alternative models of coverage regulation make to each of the four policy goals individually and overall. For this thesis, it is the author's values that are used to weight the policy goals. Given the judgements required in scoring alternatives and in weighting objectives and goals, sensitivity analysis is used to explore, the impact that different scores and weights have on the overall Scores. The analysis identifies the limitations of current New Zealand arrangements for coverage regulation, and demonstrates the policy trade-offs which must be made in deciding which coverage regulation model New Zealand should adopt in the future. The current model performs only adequately in relation to each of the policy goals. A model with similar population coverage, comprehensive service coverage and an explicit, detailed service specification is shown to improve performance in relation to efficiency and equity goals albeit at a cost of limiting choice and potentially losing short-term expenditure control. In a managed competition system, the same conclusions apply. New Zealand should therefore investigate the types of, services where a more explicit and detailed service specification might be developed, in order to better support efficiency and equity goals in New Zealand health care.</p>


Author(s):  
Jishnu Bhattacharyya ◽  
Soumyadeep Kundu ◽  
Manoj Kumar Dash ◽  
Shivam Dolhey

The paper investigates the determinants of consumer switching behavior in the Indian telecom industry, overcoming the scarcity of research from emerging economies. The study collected data using a questionnaire instrument directly from the customers and was selected through purposive sampling. Binomial probit regression technique was used for modeling purposes. The study concludes that the critical services, service specification, loyalty, and user engagement-related factors influence customer churn. The study specified the key sub-factors directly influencing these four factors. The findings are presented as a set of four different models. The article is the first exploration of the idea of proposing function-specific models and the use of purposive sampling. The study attempts to provide models that are convenient to administer, require specific data, specific to functional area, economic data collection, and may be used based on the context of an investigation. The paper suggests how to perform a convenient investigation using a small dataset.


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