Digitizing Social Counseling—Insights for Workplace Health Management

Working digitally can lead to changes in work organization and social interactions, as well as work pace and workload. Online counseling is more and more integrated in social counseling. Research exists on employees’ and users’ attitudes towards online counseling as well as on the advantages and disadvantages of online counseling. There is a lack of studies on the stressors and strains caused by the increasing digitalization and the associated health consequences in this context. With an interview study, we investigated the general work situation of counselors, with a focus on stressors, strain, and resources caused by online counseling. Consecutively, we discuss the results in relation to their impact on workplace health management. Twenty-two explorative interviews with counselors from a German welfare organization were conducted in 2019 and 2020. Qualitative content analysis according to Mayring was used for analysis. Counselors’ use of online devices depends on their own digital affinity and is likely to be used when advantages for clients are seen. Difficulties were mentioned in establishing a relationship of trust with the clients. Good teamwork and regular informal exchanges among colleagues contribute to job satisfaction. Overall, we found only few health-related effects. Results of the study suggest that digitization can have positive effects on the job satisfaction of counselors, if the associated changes are supported by organizational measures.

Attitudes of Company Executives toward a Comprehensive Workplace Health Management—Results of an Exploratory Cross-Sectional Study in Germany

Workplace health management (WHM) in Germany aims at maintaining and increasing the health and well-being of employees. Little is known about company executives’ attitudes toward WHM. To gain more insight, we conducted a large-scale survey in companies in the German county of Reutlingen in 2017. We sent a standardized questionnaire to 906 companies, containing inter alia 26 self-constructed declarative statements depicting company executives’ opinions on various WHM aspects; 222 questionnaires could be evaluated. By exploratory factor analysis we assigned the 26 items to six factors reflecting different attitudes toward WHM. Factor values were standardized to a scale from 0 to 10. The attitude ‘positive view of general health services in the company’, for example, achieved by far the lowest mean agreement (3.3 points). For the attitude ‘general skepticism toward WHM’, agreement and disagreement were balanced (5.0 points). Using multiple regression analyses, we searched for variables that could partially explain respondents’ agreement with attitudes. In conclusion, a general WHM skepticism was widespread, but not dominant. The idea that general health services should be offered in companies was predominantly rejected. Older respondents and respondents from smaller companies and craft enterprises were more skeptical than average about WHM and its possible extensions.

Primerjalna analiza vidikov ravnanja s starejšimi zaposlenimi v velikih podjetjih v Sloveniji

The aging of society is an important achievement of civilization but at the same time a major organizational challenge. Knowing the specific needs of older people and adapting jobs accordingly, will help companies to retain important skills, be step ahead of the competition and take the path towards sustainable development and progress. By conducting a comparative analysis of aspects of treatment of the elderly employees in large companies in Slovenia, we found more or less consistent pattern of positive and negative beliefs about older employees. On the other hand, it has been shown that companies are now more aware of the importance of implementing voluntary measures (workplace health management, education and training, culture and relations within the company).

Factors Affecting Patients' Acceptance of and Satisfaction with Cloud-Based Telehealth for Chronic Disease Management: A Case Study in the Workplace

Objective Understanding patients' acceptance of and satisfaction with telehealth use is important for workplace health promotion. In this study, we used a questionnaire to measure patients' usage behavior and satisfaction with cloud-based telehealth services in the workplace. We empirically investigated the factors that influence patients' usage and satisfaction based on data collected from 101 participants. Methods As its main research framework, this study utilized a revised version of the technology acceptance model 2 that was based on the telehealth services provided for chronic disease management. Through integrating a cross-sectional research design with an author-developed structured questionnaire that was assessed using reliability and validity tests, an anonymous survey was conducted on selected participants. The proposed research model and hypotheses were validated through path analysis using SPSS. Results We found that users believe telehealth services can promote their workplace health management; that job relevance, result demonstrability, and perceived ease of use (PEOU) positively affect the perceived usefulness (PU), which implies that cognitive instrumental processes have the most significant impact on the PU of cloud-based telehealth; and that both PEOU and PU positively affect the intention to use (IU), but PU has a bigger influence than PEOU on users' intentions to continue using telehealth. In particular, the IU and actual usage behavior were critical to the patients' satisfaction with telehealth services. Conclusion This research contributes to the rapid developing field of technology acceptance research by examining workplace telemedicine engagement. Our results will provide researchers with useful advice and a user-centered strategy for promoting workplace health management, which benefits both health care providers and corporate managers.

A comparison of workplace-related labels in Switzerland

Purpose In Switzerland, the first and only Swiss quality label for systematic workplace health management (WHM) competes with a variety of national and international workplace-related labels for the attention of employers. The purpose of this paper is to compare the label “Friendly Work Space” (FWS) with ten other national and international workplace-related labels on the “Swiss label market” and to identify key success elements for the development and dissemination of WHM labels. Design/methodology/approach A literature review and qualitative analysis of publicly available documents were conducted. Information was obtained from providers or by the authors’ own research. A description of workplace-related labels is presented based on defined criteria and a typology classifying workplace-related labels available in Switzerland. Findings Workplace-related labels can be differentiated in terms of: deliberate registration vs non-requested selection, policy vs marketing approach and assessment vs survey-based analysis. In terms of sustainable dissemination, FWS is the most successful registration-based label in Switzerland regarding the number of employees and employers benefitting from the label. Therefore, it constitutes a best practice approach for developing and disseminating a WHM label. Originality/value To the authors’ knowledge, this study is the first to systematically analyse and compare a WHM with other workplace-related labels on a national market (supply and demand, quality, dissemination). The authors suggest a specific typology to describe the market. Recommendations are given to build up and successfully disseminate a WHM label on a national scale.