Public services: a standard process model following a structured process redesign

PurposeDespite widespread adoption of business process reengineering (BPR) for better delivery efficiency of public services, a structured approach continues to elude the most value-adding phase of BPR: business process redesign. From another viewpoint, the rising currency of Whole-of-Government (WoG) and “shared services” initiatives signal an unmissable trend toward resource reuse across public service agencies (PSAs) through business process standardization (BPS). This research invokes BPS into process redesign to produce a process redesign framework (PRF) and deploys the same to build a standard process model (SPM) for services of the government of Albania (GoA).Design/methodology/approachThe methodology follows the design science research (DSR) paradigm, wherein best practices extracted from literature are synthesized with stakeholder inputs to design the PRF and SPM, both of which are then evaluated with case study research.FindingsAdoption of PRF/SPM on a WoG basis will not only reduce service lead time but also enable a variety of public services to share the same process, thereby further saving costs for GoA. The research outputs will accelerate reengineering and subsequent digitalization of public service operations.Research limitations/implicationsImplementing SPM will maximize resource reuse and help offer uniform and integrated public services to GoA's customers. It will also enable demand-driven staff mobilization across GoA agencies. The proposed PRF/SPM have limitations in that they consider only flow aspects of service processes with aspects of conversion being ignored.Originality/valueThis research fulfills the need for a systematic approach to process redesign and prepares GoA for a WoG treatment to its BPR efforts.

Research on the tax support policy for implementing the Extended Producer Responsibility – Taking End-of-Life Vehicle Collecting and Dismantling Enterprises as an Example

The Extended Producer Responsibility (EPR) is an important system for improving resource reuse rate and reducing waste pollution to the environment. Aiming at automobile products, this article takes end of-life vehicles collecting and dismantling enterprises as an example. By studying the support from tax support policy, tax incentives are provided to those enterprises that meet safety and environmental protection requirements. In this way, it can guide enterprises to improve safety and environmental protection and reduce corporate pressure from taxation. This article also predicts the effect of energy conservation and environmental protection after the implementation of tax support policy and demonstrates the importance of tax support policy of implementing the EPR.

Conductivity Classification of Non-Magnetic Tilting Metals by Eddy Current Sensors

Metallic waste classification benefits the environment, resource reuse and industrial economy. This paper provides a fast, non-contact and convenient method based on eddy current to classify metals. The characteristic phase to characterize different conductivity is introduced and extracted from mutual inductance in the form of amplitude and phase. This characteristic phase could offer great separation for non-tilting metals. Although it is hard to classify tilting metals by only using the characteristic phase, we propose the technique of phase compensation utilizing photoelectric sensors to obtain the rectified phase corresponding to the non-tilting situation. Finally, we construct a classification algorithm involving phase compensation. By conducting a test, a 95 % classification rate is achieved.