Analysis of Factors That Influences Customer Retention in Unit Trust Industry

ABSTRACT Relationship Marketing has been perceived as an incredible method to fabricate a restrictive long haul relationship with their customers in the present powerful worldwide commercial center. Service quality is becoming increasingly important to a growing number of businesses. A unit trust's prosperity relies upon the skill and experience of the organization that oversees it. The aim of this research is to emphasise the significance of service quality in unit trust industry. This research was conducted using a questionnaire that was distributed to 200 customers of unit trust agents in Penang. It can be concluded that relationship marketing is essentially corresponded with service quality and consumer loyalty as well as client retention.

Understanding Predictors That Influences Relationship Marketing in Unit Trust Industry

Relationship marketing has been recognised as an excellent way to build an exclusive long-term relationship with their clients in today's dynamic global marketplace. Personal connection is becoming increasingly important to a growing number of businesses. A unit trust is an unincorporated common store structure that enables assets to hold resources and give benefits that go directly to singular unit proprietors as opposed to reinvesting them once again into the reserve.The aim of this research is to emphasise the significance of personal connection and unit trust in the service industry. This research was conducted using a questionnaire that was distributed to 200 customers of unit trust agents in Penang. It can be concluded that relationship marketing is essentially corresponded with personal connection and consumer loyalty as well as client retention.

The Development and Application of Charitable Trust in China

Charitable trust is a combination of charity and trust industry. The development of charitable trust started earlier in foreign countries and has been widely used. Charitable trust in China is still in its infancy, lacking legal support and a complete operation system. Problems such as unclear boundaries and imperfect tax preference system, and a complete public trust system has not yet been formed. But from a development point of view, charitable trust in China's poverty alleviation, pension and other fields have a high application value and development prospects. In this paper, the development status of charitable trust in China is summarized and considered.

Developing external threats to offshore trusts: unexplained wealth orders and forfeiture of assets under the Forfeiture of Assets (Civil Proceedings) (Jersey) Law 2018

In recent years, authorities’ toolkits have been growing with alternative methods to tackle corruption and money laundering, enabling them to attack assets held within onshore and offshore trusts. Two new tools being utilised in this regard are unexplained wealth orders (UWOs) and the non-conviction confiscation regime under the Forfeiture of Assets (Civil Proceedings) (Jersey) Law 2018 (FoAL 2018). Both may affect trusts established in Jersey. Cases have now come before the courts, testing the scope of each of these mechanisms and providing an insight into the courts’ approach to combatting financial crime by way of civil proceedings. The use of a UWO was challenged in the recent English Court of Appeal case of National Crime Agency v Hajiyeva1 and the AG v Ellis proceedings2 in Jersey involved the application of the FoAL 2018. We consider each of these mechanisms and the cases involved in turn below and discuss the impact of these developing tools on the Jersey trust industry.

New Zealand

New Zealand is a common law jurisdiction with a strong domestic and offshore trust industry. New Zealand trust law is a mixture of common law, with statutory overlay provided by the general Trustee Act 1956 (‘Trustee Act’), and more specialist provision made for particular types of trusts through statutes such as the Māori Land Act 1993 and the Charitable Trusts Act 1957. A substantial body of New Zealand case law exists on most aspects of trusts law due to the extensive use of trusts in New Zealand to hold family and business assets. There is also a specialist law report series, the New Zealand Trusts Reports.

Regulating Switzerland’s trust industry—the way ahead

As of 1 January 2020, trustees active on Swiss soil are subject to a new regulatory and supervisory framework, which shall gradually bring about profound changes within the industry, as trustees will be required, within the applicable transitional period, to comply with a number of financial, personal and organizational requirements. These changes will not only affect Swiss trustees but also foreign trustees with a presence in Switzerland.

Towards Developing a Conceptual Framework for Islamic Unit Trust Funds

There is increasing interest among investors in one of the latest investment vehicles - unit trusts. Unit trusts have several advantages as investments in comparison to other investment vehicles, as they are managed by fund managers and tied down by a trust deed. These advantages can be traced back to the investment diversification, professional management of the unit trust and the liquidity flow that can be obtained through sale and purchase of the unit trust. This paper presents an argument towards the development of the conceptual framework for Islamic unit trust funds, explored using references to the regulations in Malaysia, reviewing the types of unit trust funds, their distinctive features, Shariah principles that operate in the management of unit trust industry in Malaysia and the contributions that can be generated from unit trust fund to society. Some of the essential features of Islamic unit trust funds depend on the prohibition of riba, gharar and maysir, strict stock screening processes and purification processes. The main challenges to the unit trust industry are also discussed.

The offshore trust industry’s biggest enemy… itself??

The offshore trust industry is undoubtedly under sustained and concerted attacks. However, is the industry’s real worst enemy itself? This article considers how many of the wounds suffered have actually been self-inflicted, and calls upon the offshore trust industry to take a long hard look in the mirror before automatically blaming others for its own faults.