Study on Aging Adult Fitness Center Service Quality: A Conceptual Framework

2021 ◽  
pp. 113-120
Author(s):  
Norina Ahmad Jamil ◽  
Irwan Ibrahim ◽  
Afizan Amer
Keyword(s):  
Service Quality ◽  
Conceptual Framework ◽  
Fitness Center ◽  
Adult Fitness ◽  
Aging Adult ◽  
Center Service

Fitness Center Service Quality Model Confirmation SQAS-19

2017 ◽  
Vol 35 (4) ◽  
pp. 49-58 ◽  
Author(s):  
Joseph T. Walker ◽  
Gene Farren ◽  
Andrew Dotterweich ◽  
James Gould ◽  
Laura Walker
Keyword(s):  
Service Quality ◽  
Quality Model ◽  
Fitness Center ◽  
Center Service

scholarly journals How Tour Guides’ Professional Competencies Influence on Service Quality of Tour Guiding and Tourist Satisfaction: An Exploratory Research

2017 ◽  
Vol 7 (1) ◽  
Author(s):  
Yi-Chien Lin ◽  
Mei-Lan Lin ◽  
Yi-Cheng Chen
Keyword(s):  
Service Quality ◽  
Conceptual Framework ◽  
Least Squares ◽  
Partial Least Squares ◽  
Large Scale ◽  
Online Survey ◽  
Professional Competencies ◽  
Convenience Sample ◽  
Tour Guides ◽  
Tourist Satisfaction

Drawing upon the theoretical perspectives from activity competency model and prior tourism literature, this study propose a conceptual framework to explain the impacts of professional competencies on service quality and tourist satisfaction. Empirical data were gathered from a large-scale online survey with experienced GPT tourists to test the proposed hypotheses and research model. The proposed conceptual framework was validated using the partial least squares (PLS) technique. Data gathered from tourists was based on a convenience sample of 345 respondents to test the proposed plausible hypotheses. The conceptual model was validated using the partial least squares (PLS) technique. The empirical results indicate that tour guides’ professional competencies significantly impact on service quality and tourist satisfaction; and tour guides’ service quality positively influences tourist satisfaction.

Tourist information center service quality

2013 ◽  
pp. 127-131
Author(s):  
M Izham ◽  
N Baba ◽  
M Hanafiah
Keyword(s):  
Service Quality ◽  
Information Center ◽  
Center Service ◽  
Tourist Information

scholarly journals Relationship between Service Quality and Customer Delight and Customer Loyalty at the Fitness Center Business in East Java

2021 ◽  
Vol 2 (3) ◽  
pp. 117-124
Author(s):  
Ony Thoyib Hadiwijaya ◽  
Amiartuti Kusumaningtyas ◽  
Abdul Halik
Keyword(s):  
Service Quality ◽  
Customer Loyalty ◽  
Standard Equipment ◽  
Unit Of Analysis ◽  
Fitness Center ◽  
Customer Delight ◽  
The Individual ◽  
Improve Service Quality ◽  
The Relationship

This article aims to analyze the relationship between Service Quality and Customer Delight and Customer Loyalty at the Fitness Center Business in East Java. This research method This research is an explanatory research. The unit of analysis in this study is the individual. The respondents of this research are members of the Fitness Center in East Java. The population in this study were all fitness members in the East Java region who during 2019-2020 years extended their membership at least twice and were in East Java, especially the Kartosusilo Gate area which includes the cities of Gresik, Bangkalan, Mojokerto, Surabaya, Sidoarjo and Lamongan. The number of sufficient samples is 365 respondents. The results show that Service Quality has no significant effect on customer delight. This is because with standard equipment and services, members feel happy. Likewise, the characteristics of the majority of fitness center members are individuals who feel quite happy with the situation and conditions provided by the manager, thereby indicating that the Service Quality at the current Fitness Center business in East Java has not been able to encourage an increase in customer delight. The results of this study also show that Service Quality has a significant effect on Customer Loyality, thus Service Quality at the current Fitness Center business in East Java can encourage the increase in Customer Loyality. Given the large role of service quality on customer loyalty, it is recommended that companies always maintain and improve service quality at the Fitness Center business in East Java.

scholarly journals Considering business perception in assessing e-service quality in the Jordanian government

2021 ◽  
pp. 1591-1600
Author(s):  
Wesam Alabdallat ◽  
Omar Alhawari
Keyword(s):  
Service Quality ◽  
Conceptual Framework ◽  
Security And Privacy ◽  
Business Sector ◽  
Government Service ◽  
Five Dimensions ◽  
Government Services ◽  
Proposed Model ◽  
Business Perspective

Considering the speedy developments of e-services usages, countries are thriving to present better e-government services; particularly, regarding the business sector. Therefore, the matter of evaluating e-government service quality from the business perspective has become an important issue to study. This paper discussed how the business sector perceive the e-services provided by Jordanian government, which is basically derived based on the lack of literature and models addressing such issue. In this regard, this study aims to fill this existed gap. To tackle this problem, a conceptual framework of SERVQUAL questionnaire was developed and proposed. Then, the proposed model was verified and validated. The results of this paper concluded that business perceives different gaps between the actual and anticipated e-services in which the actual recorded less than the anticipated. Additionally, the gaps revealed in the developed SERVQUAL model, which included five dimensions showed, that only one element was found to be statistically insignificant and that is the Security and Privacy. Finally, the proposed model was revised and modified.

Effective Surveillance Management during Service Encounters

2017 ◽  
pp. 118-139
Author(s):  
Angelo Bonfanti
Keyword(s):  
Service Quality ◽  
Conceptual Framework ◽  
Customer Service ◽  
Service Management ◽  
Service Encounters ◽  
Surveillance Systems ◽  
Future Studies ◽  
Starting Point ◽  
Management Perspective ◽  
Service Oriented

This chapter aims to theoretically examine effective surveillance management (ESM) during service encounters within the servicescape and provide a conceptual framework for the study of this topic in a service management perspective. It analyses antecedents, dimensions and effects of ESM. This study especially proposes as antecedents both improving customer service experience along with meeting customers' need for security and implementing a surveillance service-oriented strategy that includes secure and safe servicescape design, deterrent communication, and trained and motivated security staff. This chapter suggests also that the dimensions of ESM (customer-physical service environment encounters, customer-technological surveillance systems encounters, and customer-security staff encounters) contribute to enhancing service quality, experience quality, and staff productivity. The integration of these dimensions, antecedents, and effects create a theoretically grounded framework that can serve as a starting point for future studies about this topic in the field of service management.

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