An Empirical Study Into the Impact on Innovation and Productivity Towards the Post-COVID-19 Era

The purpose of this chapter is to present research describing work in an organizational context in order to optimize the practices established in the most diverse domains of knowledge, attending to the relationships between information and communication technologies (ICTs) and sustainability in the post-COVID-19 pandemic era. An empirical study into the impact of digital transformation via unified communication and collaboration (UC&C) technologies on the productivity and innovation of a global automotive enterprise is thus reported on in the chapter. The primary research question addressed in the study was: To what extent does digital transformation, implemented through unified communication and collaboration technologies, impact productivity and innovation within a global automotive enterprise? The conclusion of the study is that digital transformation, delivered via an integrated framework with UC&C technologies, impact productivity and opportunity for driving innovation within a global automotive enterprise.

The Impact of Unified Communication and Collaboration Technologies on Productivity and Innovation

Against the background of promoting inclusive growth in the context of the Fourth Industrial Revolution (4IR), the purpose of this chapter is to introduce Industry 4.0 in terms of the impact of Unified Communication and Collaboration (UC&C) technologies on productivity and innovation within a global automotive enterprise. To provide readers with a further overview of, and summarize, the content of the chapter, issues, controversies, problems, and challenges related to Industry 4.0 adoption, including, for example, Cyber-Physical Systems (CPS), are discussed. Solutions and recommendations for dealing with the issues, controversies, and/or problems are presented, and the chapter will also discuss future research directions and emerging trends, together with providing insight about the future of the book's theme from the perspective of the chapter focus on the impact of UC&C technologies on productivity and innovation. The last section will provide discussion of the overall coverage of the chapter and concluding remarks.