The study concerns the study of the workflow process in the organizational unit of the Ministry of National Defense. The results of analyzes of the management system and workflows between the positions made it possible to formulate an assessment in the scope of: • diagnoses – detection of irregularities and weaknesses in the workflow process that allow modification of procedures, and taking corrective action for detected problems, • defining discrepancies – the awareness of the top management of the area of communication is radically different from the experience of subordinate employees, • shaping – satisfaction with the workflow process depends on the possibility of expressing employees' opinions and taking them into account when developing improvement proposals, • explanation – the sense of information is the result of making employees and management aware that the most useful source of information is the immediate supervisor, • improvement – evaluation of the implementation of solutions that are recommendations of the previous audit and maintaining corrective and preventive measures of disruptions is ensured by an efficient workflow system. In accordance with the principle of continuous improvement, the assessment of the functioning of the work flow in the audited institution has also become a tool enabling the improvement of functioning procedures and processes.