Tourists' perceived value and destination revisit intentions: The moderating effect of domain-specific innovativeness

2018 ◽  
Vol 20 (3) ◽  
pp. 277-285 ◽  
Author(s):  
Fernando de Oliveira Santini ◽  
Wagner Junior Ladeira ◽  
Claudio Hoffmann Sampaio
Keyword(s):  
Perceived Value ◽  
Moderating Effect ◽  
Domain Specific ◽  
Revisit Intentions

The moderating effect of identification on return on investment from sponsor brand integration

2018 ◽  
Vol 19 (1) ◽  
pp. 41-57 ◽  
Author(s):  
Jonathan A. Jensen ◽  
Patrick Walsh ◽  
Joe Cobbs
Keyword(s):  
Return On Investment ◽  
Perceived Value ◽  
Moderating Effect ◽  
Brand Awareness ◽  
Content Type ◽  
Second Screen ◽  
Sport Events ◽  
Brand Integration ◽  
The Impact ◽  
Screen Use

Purpose The achievement of a requisite return on investment (ROI) from a brand’s investment in sponsorships of sport events is becoming increasingly important. Consequently, evolving trends in the consumption of the live television broadcasts of such events (e.g. increased usage of second screens by consumers) are an important consideration. The purpose of this paper is to examine the impact of second screen use during sport broadcast consumption on important marketing outcomes (i.e. brand awareness and the perceived value and intrusiveness of sponsor brand integration), and whether effectiveness is dependent on the consumer’s level of identification with the sport being broadcast. Design/methodology/approach A 2×2 (experimental/control and high SportID/low SportID) between-subjects experimental design featuring the broadcast of a sport event as the stimuli was utilized to examine a potential interaction effect between sport identification and second screen use on three dependent variables important for sport sponsors. Findings Results confirmed that those with a high level of sport identification realized significantly higher levels of brand awareness for sponsors integrated into the broadcast. However, when consumers were asked to engage in second screen use, the experiment revealed a moderating effect of sport identification on the impact of second screen use, for both brand awareness and the perceived value of the brand integration. Originality/value Consumers with higher levels of sport identification are an important target of sport sponsorship activities by brand marketers. Given this, the implication that second screen use can reduce the effectiveness of important sponsorship-related outcomes such as brand awareness is a sobering result for marketers expecting a positive ROI from sponsorships of sport events.

Perceived value of advanced mobile messaging services

2017 ◽  
Vol 30 (2) ◽  
pp. 324-355 ◽  
Author(s):  
Blanca Hernandez-Ortega ◽  
Joaquin Aldas-Manzano ◽  
Carla Ruiz-Mafe ◽  
Silvia Sanz-Blas
Keyword(s):  
User Satisfaction ◽  
National Level ◽  
Perceived Value ◽  
Cross Cultural ◽  
Moderating Effect ◽  
Content Type ◽  
Four Dimensions ◽  
Cross Cultural Comparison ◽  
Cultural Research

Purpose The purpose of this paper is to analyse the role of perceived value on post-acceptance behaviour for users of advanced mobile messaging services (AMMS). The paper also compares differences in the influence of perceived value on satisfaction and of satisfaction on loyalty to AMMS in Spain and Greece, to test the moderating effect of culture. Design/methodology/approach Partial least squares path modelling is used to test the model. Perceived value is modelled as a multidimensional reflective construct with four dimensions. Culture is studied at a national level. Differences between countries are tested using the multigroup analysis approach proposed by Henseler et al. (2009). Findings Perceived value contributes significantly to satisfaction. Satisfaction also has a significant effect on loyalty. Regarding the moderating effect of culture, the influence of perceived value on satisfaction is higher in Greece than in Spain. The authors report similar findings for the effect of satisfaction on loyalty, demonstrating the relevant moderating role of cultures with different degrees of masculinity, uncertainty avoidance and collectivism. Practical implications This cross-cultural comparison enables mobile phone companies to understand how to provide the greatest value with AMMS in each country in order to increase user satisfaction and loyalty to the service. Originality/value This is one of the first studies that develops cross-cultural research to analyse the post-acceptance of mobile services. It analyses the effect of perceived value and satisfaction, making an original comparison of two countries generally considered too similar to be compared.

scholarly journals The Impact of Service Delivery System Process and Moderating Effect of Perceived Value in Internet Banking Adoption

2020 ◽  
Vol 24 ◽  
Author(s):  
Rajiv Kumar ◽  
Amit Sachan ◽  
Ritu Kumar
Keyword(s):  
Customer Satisfaction ◽  
Service Delivery ◽  
Perceived Value ◽  
Internet Banking ◽  
Moderating Effect ◽  
Mediating Effect ◽  
Behavioural Intention ◽  
Service Delivery System ◽  
The Impact ◽  
The Relationship

This study identifies the impact of Internet banking service delivery system (IBSDS) process on consumer behaviour; the mediating effect of customer satisfaction on the relationship between IBSDS process and behavioural intention; and the moderating effect of the customer’s perceived value. The study uses a quantitative method using the data collected from 416 respondents. Mediated regression is used to examine the mediating effect of customer satisfaction. SPSS Process v2.16.3 is employed to analyse the moderating effect of the perceived value. The results indicate that IBSDS process impacts customer satisfaction and behavioural intention. Further, customer satisfaction plays a partial mediating role between the association of IBSDS process and behavioural intention. This study provides evidence that the technological capabilities embedded in the bank website processes are an important factor in determining customer satisfaction and ultimately behavioural intention. The study also reveals that perceived value moderates the relationship between IBSDS process and customer satisfaction, and between customer satisfaction, and, behavioural intention. It also adds to the existing knowledge on the adoption of Internet banking literature. Academicians and information systems researchers may use these findings for further research. Financial service providers or related agencies may consider the attributes of the IBSDS process (e.g., navigation, searching, transacting, etc.) while designing their Internet banking services to provide enhanced customer experiences. The paper also highlights the research limitations and scope for future research.

The moderating effect of complaint handling on Malaysian prepaid mobile services

2017 ◽  
Vol 2 (3) ◽  
Author(s):  
Mohd Saiful Rizal Yusoff ◽  
Nabsiah Abdul Wahid ◽  
Nur Hani Alias
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Demographic Data ◽  
Perceived Value ◽  
Moderating Effect ◽  
Organizational Level ◽  
Strategic Action ◽  
Cross Sectional ◽  
Business World ◽  
Complaint Handling

Purpose – The purpose of this research is to identify the determinants of customer loyalty and investigate the moderating effect of customer satisfaction in Malaysian telecommunications industry.Design/methodology/approach – The research uses quantitative approach by gathering data from 261 students studying in Universiti Sains Malaysia, Universiti Malaya and Universiti Teknologi Malaysia. Consequently, a set of questionnaires are send to obtain the feedback and two types of software are used to analyze the data. SPSS version 20 software is used to obtain the summary of demographic data and SmartPLS version 3.0 software is used to analyze the existing relationship among the variables.Findings – The result shows trust, perceived value and customer satisfaction acted as determinants to customer loyalty. Complaint handling in general does not gives a significant effect to the model but the interaction graph shows the moderating behavior does occur to the customer satisfaction and customer loyalty relationship.Research limitations/implications – This research is conducted in cross-sectional basis. Therefore, this limit the understanding of either there any changes of behavior after a certain period of time. Thus, longitudinal study is proposed for future research.Practical implications – The managers and practitioners in the business world need to focus more on customer trust, perceived value and customer satisfaction in order to retain the customer. This in return will leads to future sustainability. The concept could be implemented in the operational level as well as in the organizational level in fulfilling the organization’s operational and strategic action plan.Originality/value – The research takes into account the moderating effect of complaint handling in determining the customer loyalty. Therefore, the outcome could lead to a more comprehensive understanding on how to appropriately dealing with future customer, especially when the student is the intended target group.   

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