Architectural Principles for Orchestration of Cross-Organizational Service Delivery: Case Studies from the Netherlands

2010 ◽  
pp. 167-185 ◽  
Author(s):  
Anne Fleur van Veenstra ◽  
Marijn Janssen
Keyword(s):  
The Netherlands ◽  
Service Delivery ◽  
Case Studies ◽  
Architectural Principles

Virtual Neighborhoods and E-Government

2010 ◽  
pp. 402-416
Author(s):  
Rebecca Moody ◽  
Dennis de Kool ◽  
Victor Bekkers
Keyword(s):  
The Netherlands ◽  
Service Delivery ◽  
Case Studies ◽  
Central Position ◽  
Critical Factors ◽  
Citizen Satisfaction ◽  
The Government ◽  
Improve Service Delivery

In this chapter the potential of GIS oriented neighborhood websites in the Netherlands will be researched. This new way of location based e-government will be analyzed by conducting four case studies in which neighborhood websites hold a central position. Relevant questions include to what degree these websites improve service delivery on the side of the government and to what degree the position of citizens is strengthened and whether they are pleased with the website and with the results. Attention will be paid to critical factors for success when designing the website but also while implementing the website and when the website is running. This will be done in terms of service delivery, closing of the gap between government and citizens and the strength of the position of citizens. Finally, we will answer the question on how GIS oriented neighborhood websites can be implemented so they have the highest potential by citizen satisfaction.

Virtual Neighborhoods and E-Government

2013 ◽  
pp. 1974-1987 ◽  
Author(s):  
Rebecca Moody ◽  
Dennis de Kool ◽  
Victor Bekkers
Keyword(s):  
The Netherlands ◽  
Service Delivery ◽  
Case Studies ◽  
Central Position ◽  
Critical Factors ◽  
Citizen Satisfaction ◽  
The Government ◽  
Improve Service Delivery

In this chapter the potential of GIS oriented neighborhood websites in the Netherlands will be researched. This new way of location based e-government will be analyzed by conducting four case studies in which neighborhood websites hold a central position. Relevant questions include to what degree these websites improve service delivery on the side of the government and to what degree the position of citizens is strengthened and whether they are pleased with the website and with the results. Attention will be paid to critical factors for success when designing the website but also while implementing the website and when the website is running. This will be done in terms of service delivery, closing of the gap between government and citizens and the strength of the position of citizens. Finally, we will answer the question on how GIS oriented neighborhood websites can be implemented so they have the highest potential by citizen satisfaction.

Case Studies for Telepractice in AAC

2014 ◽  
Vol 23 (1) ◽  
pp. 42-54 ◽  
Author(s):  
Tanya Rose Curtis
Keyword(s):  
Service Delivery ◽  
Case Studies ◽  
Eye Gaze ◽  
Cognitive Impairments ◽  
Perceived Barriers ◽  
Computer Experience ◽  
Access Methods ◽  
Complex Communication Needs ◽  
Barriers To Service ◽  
Communication Needs

As the field of telepractice grows, perceived barriers to service delivery must be anticipated and addressed in order to provide appropriate service delivery to individuals who will benefit from this model. When applying telepractice to the field of AAC, additional barriers are encountered when clients with complex communication needs are unable to speak, often present with severe quadriplegia and are unable to position themselves or access the computer independently, and/or may have cognitive impairments and limited computer experience. Some access methods, such as eye gaze, can also present technological challenges in the telepractice environment. These barriers can be overcome, and telepractice is not only practical and effective, but often a preferred means of service delivery for persons with complex communication needs.

Asylum-seekers falsely implicating themselves in international crimes: Should they be informed of the existence of Article 1F of the Refugee Convention?

2014 ◽  
Vol 12 (1) ◽  
pp. 91-101
Author(s):  
Brian Moore ◽  
Joris van Wijk
Keyword(s):  
The Netherlands ◽  
Case Studies ◽  
Asylum Seekers ◽  
Refugee Convention ◽  
International Crimes ◽  
Refugee Claim ◽  
The Uk ◽  
National Governments

Case studies in the Netherlands and the UK of asylum applicants excluded or under consideration of exclusion pursuant to Article 1Fa of the Refugee Convention reveal that some applicants falsely implicated themselves in serious crimes or behaviours in order to enhance their refugee claim. This may have serious consequences for the excluded persons themselves, as well as for national governments dealing with them. For this reason we suggest immigration authorities could consider forewarning asylum applicants i.e. before their interview, about the existence, purpose and possible consequences of exclusion on the basis of Article 1F.

scholarly journals 16.D. Workshop: The Place Standard Tool around the world – experience on impact, equity aspects and transferability

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
◽  
Keyword(s):  
The Netherlands ◽  
Case Studies ◽  
Well Being ◽  
Free Text ◽  
Place Making ◽  
Qualitative Response ◽  
Health And Place ◽  
Standard Tool ◽  
Full Picture ◽  
Inclusive Approach

Abstract The relationships that exist between the fundamental drivers of our physical, social and economic environments and the immediate or eventual impacts these environments or “places” have on population health and inequalities are well documented. Successfully empowering communities to positively influence and help shape the decisions that impact on current and future living environments is a fundamental driver of health and well-being. The Place Standard Tool is a flexible product that translates complex public health and place making theory into a simple tool that supports communities, organisations and businesses to work together and identify both the assets of a place and areas deemed priority for improvement albeit within places that are well-established, undergoing change, or still being planned. The tool consists of 14 easy to understand questions or dimensions which cover both the physical and social elements of a place. On completion the tool is designed to provide both a quantitative (a score of 1-7 for each theme) and qualitative response through free text. The quantitative scores are displayed on a compass diagram and allow at a glance an immediate understanding of what dimensions of place work well (a score of 7 is the highest) and what areas require improving (a score of 1 is the lowest). Critical to establishing this full picture is ensuring that all ages and populations successfully contribute to the process. International developments continue to proceed at pace. The European Network for WHO Healthy Cities takes interest in spreading the tool to its members, and adaptations of the tool are already available in 14 European countries. These countries include the Netherlands, Denmark, Lithuania, North Macedonia, Greece, Germany and Spain. This workshop aims to bring together current international experience and developments with the tool, and to reflect on transferability, replicability, possible health impacts and equity aspects in terms of participation and data analysis. Another aim is promote availability of the tool more widely and to allow increased awareness and application to assist with the creation of healthy places. The objectives of the workshop are: To outline the connection between place, health and health inequalitiesTo introduce and explain how, where and when to use the Place Standard Tool to support the design of healthy and equitable placesTo enable participants through a variety of case studies explore whether the Place Standard is a suitable tool to use in their particular context which might be at a national, city and or neighbourhood delivery level. This will be achieved through an introduction to the tool and case studies from the Netherlands, Spain and Germany. Time will be provided at the end for discussion. Key messages Knowledge and awareness of a free and practical product to engage with partners, communities and politicians in taking forward an evidence based, and inclusive approach to healthy place design. An opportunity to contribute to and learn from a growing community of experience and expertise in healthy place making.

Increasing Pediatric Audiology Services via Telehealth

2021 ◽  
Vol 42 (02) ◽  
pp. 136-151
Author(s):  
Tommy Evans ◽  
Timothy Nejman ◽  
Erin Stewart ◽  
Ian Windmill
Keyword(s):  
Health Care ◽  
Service Delivery ◽  
Case Studies ◽  
Health Care Services ◽  
Medical Center ◽  
Access To Healthcare ◽  
Hospital Medical ◽  
Care Services ◽  
Telehealth Service ◽  
Pediatric Audiology

AbstractTelehealth as a means to deliver health care services has been used by physicians for many years, but the use of telehealth in audiology, specifically in pediatrics, has been minimal. Barriers such as licensure, reimbursement, technology, and equipment have been cited as reasons for audiologists not participating in telehealth. However, the COVID-19 pandemic created the need for telehealth services to be widely used to safely increase access to healthcare, and emergent orders helped reduce previous barriers so that audiologists could participate in telehealth service delivery. This article details three cases where audiologists delivered telehealth services to children. These case studies demonstrate portions of the Division of Audiology Telehealth Program of the Cincinnati Children's Hospital Medical Center and how they increased access to hearing healthcare in response to the COVID-19 pandemic.

scholarly journals The Moderation Effect of Resource Implementation Factors on Performance Contracting and Public Service Delivery in Huduma Centres in Kenya

2020 ◽  
pp. 68-77
Author(s):  
Wesonga Justus Nyongesa ◽  
Samson Ntongai ◽  
Charles Ondoro
Keyword(s):  
Service Delivery ◽  
Case Studies ◽  
Interactive Effect ◽  
Policy Formulation ◽  
Moderating Effect ◽  
Performance Contracting ◽  
Moderation Effect ◽  
Delivery Performance ◽  
The Relationship ◽  
Implementation Factors

The Kenyan Government has pressures from its citizens to improve on service delivery and be responsive to citizen’s needs. Attempts such as privatization, voluntary early retirement and restructuring failed to improve the service delivery. Performance contracting was introduced to address the decline and is now being used together with Huduma Centres. The centres serve 30,000 customers daily against a target of 60,000 customers. On revenue, the centres collect Kshs 12 billion annually against a target of Kshs 30 billion according to a Government report of 2020. Focus from previous studies in resolving this around performance contracting have majorly been case studies and not surveys. Further from reviewed literature, performance contracting influence service delivery, performance and accountability. However other studies reveal that it does not result in increased customer care activities, effectiveness and efficiency and reduction in the number of customer complaints. These are mixed findings from case studies, an indicator of a moderation effect yet to be tested. Additionally, reviewed studies show that resource factors influence service delivery. The purpose of this research was to establish the moderating effect of resource implementation factors on the relationship between performance contracting and service delivery in the Huduma Centres of Kenya. The study was anchored on Vroom’s Expectancy Theory and Goal Setting Theory and utilized correlational survey research design. The target population was 276 workers at the 5 Huduma Centres in Western Region in a census survey. Pilot results (N=10) revealed 20-item instrument overall mean reliability α=0.898. Validity was checked and confirmed by expert review. Results revealed proportion of variance in the Service delivery explained by the resource implementation factors (∆R2=0.088; p=0.000) positively and significantly moderated the relationship significantly implying the interactive effect of resource implementation factors improved service delivery levels by 8.8%. The study concluded that performance contracting practices are significant predictors of service delivery levels; resource factors has a positive moderating effect (B= 0.197, p=0.000) on the relationship between performance contracting and service delivery. Recommendations were that firms should continue enhancing performance contracting practices by providing resource implementation factors as these efforts enhance service delivery in Huduma Centres in Kenya. The study’s significance is in contributing new literature and in government policy formulation by isolating resource implementation factors as key variables for improving public sector service delivery.

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