scholarly journals The Moderation Effect of Resource Implementation Factors on Performance Contracting and Public Service Delivery in Huduma Centres in Kenya

2020 ◽  
pp. 68-77
Author(s):  
Wesonga Justus Nyongesa ◽  
Samson Ntongai ◽  
Charles Ondoro
Keyword(s):  
Service Delivery ◽  
Case Studies ◽  
Interactive Effect ◽  
Policy Formulation ◽  
Moderating Effect ◽  
Performance Contracting ◽  
Moderation Effect ◽  
Delivery Performance ◽  
The Relationship ◽  
Implementation Factors

The Kenyan Government has pressures from its citizens to improve on service delivery and be responsive to citizen’s needs. Attempts such as privatization, voluntary early retirement and restructuring failed to improve the service delivery. Performance contracting was introduced to address the decline and is now being used together with Huduma Centres. The centres serve 30,000 customers daily against a target of 60,000 customers. On revenue, the centres collect Kshs 12 billion annually against a target of Kshs 30 billion according to a Government report of 2020. Focus from previous studies in resolving this around performance contracting have majorly been case studies and not surveys. Further from reviewed literature, performance contracting influence service delivery, performance and accountability. However other studies reveal that it does not result in increased customer care activities, effectiveness and efficiency and reduction in the number of customer complaints. These are mixed findings from case studies, an indicator of a moderation effect yet to be tested. Additionally, reviewed studies show that resource factors influence service delivery. The purpose of this research was to establish the moderating effect of resource implementation factors on the relationship between performance contracting and service delivery in the Huduma Centres of Kenya. The study was anchored on Vroom’s Expectancy Theory and Goal Setting Theory and utilized correlational survey research design. The target population was 276 workers at the 5 Huduma Centres in Western Region in a census survey. Pilot results (N=10) revealed 20-item instrument overall mean reliability α=0.898. Validity was checked and confirmed by expert review. Results revealed proportion of variance in the Service delivery explained by the resource implementation factors (∆R2=0.088; p=0.000) positively and significantly moderated the relationship significantly implying the interactive effect of resource implementation factors improved service delivery levels by 8.8%. The study concluded that performance contracting practices are significant predictors of service delivery levels; resource factors has a positive moderating effect (B= 0.197, p=0.000) on the relationship between performance contracting and service delivery. Recommendations were that firms should continue enhancing performance contracting practices by providing resource implementation factors as these efforts enhance service delivery in Huduma Centres in Kenya. The study’s significance is in contributing new literature and in government policy formulation by isolating resource implementation factors as key variables for improving public sector service delivery.

Enhancing service delivery in humanitarian relief chains: the role of relational capital

2020 ◽  
Vol 10 (2) ◽  
pp. 169-203
Author(s):  
Sheila Namagembe
Keyword(s):  
Service Delivery ◽  
Interactive Effect ◽  
Humanitarian Assistance ◽  
Relational Capital ◽  
Humanitarian Relief ◽  
Content Type ◽  
Moderation Effect ◽  
The Relationship ◽  
Moderating Role

PurposeThe study examined the influence of relational capital on inter-cluster coordination and service delivery of humanitarian organisations; the mediating and moderating role of inter-cluster coordination on the relationship between relational capital and service delivery.Design/methodology/approachData was collected from 60 humanitarian organisations. Potential respondents were five officers from each humanitarian organisation involved in delivering humanitarian assistance. Respondents from the different organisations were selected using purposive sampling. The SPSS software, SMART PLS and CB-SEM software were used to obtain results on the influence of relational capital on inter-cluster coordination and service delivery in humanitarian organisations; and the mediating and moderating role of inter-cluster coordination on the relationship between relational capital and service delivery.FindingsFindings indicated that relational capital influences inter-cluster coordination and service delivery in humanitarian relief chains; inter-cluster coordination partially mediates the relationship between relational capital and service delivery in humanitarian relief chains; and no interactive effect was found when the moderation effect of inter-cluster coordination on the relationship between relational capital and service delivery in humanitarian organisations was examined.Research limitations/implicationsThe study was mainly focused on humanitarian organisations excluding beneficiaries and the logistics suppliers. The research has implications to decision-makers in government and humanitarian organisations concerned with providing relief aid to beneficiaries.Originality/valueThe influence of relational capital on inter-cluster coordination and service delivery in humanitarian relief chains; the mediating role and moderating role of inter-cluster coordination on the relationship between relational capital and service in humanitarian relief chains are aspects that have not been given significant attention empirically.

When does motivation to learn reduce innovative behavior? An examination of mediated-moderation model

2018 ◽  
Vol 13 (4) ◽  
pp. 564-581 ◽  
Author(s):  
Ming-Chuan Yu ◽  
Xiao-Tao Zheng ◽  
Greg G. Wang ◽  
Yi Dai ◽  
Bingwen Yan
Keyword(s):  
Organizational Context ◽  
Interactive Effect ◽  
Moderating Effect ◽  
Motivation To Learn ◽  
Innovative Behavior ◽  
Content Type ◽  
Knowledge And Skills ◽  
Transfer Climate ◽  
Motivation To Transfer ◽  
The Relationship

Purpose The purpose of this paper is to test and explain the context where motivation to learn (MTL) reduces innovative behavior in the organizational context. Design/methodology/approach The authors used questionnaire survey to collect data in a field study. In order to test the moderating effect of transfer climate, MTL on the relationship between MTL and innovative behavior, a sample of 606 employees was analyzed to examine the theoretical expectation by using multiple regression and bootstrapping. Findings The authors found employees motivated to learn showed less innovative behavior when perceived transfer climate is less favorable. The authors further revealed that motivation to transfer mediates the moderating effect of transfer climate for the relationship between MTL and innovative behavior. Research limitations/implications One suggestion for further research is to investigate the relationship among the four constructs by using multi-source, multi-wave and multi-level method. Practical implications This study provides several useful guidance of how organization and manager avoid the negative effects of MTL through encouraging employees to learn new knowledge and skills, and providing employee opportunities to use their acquired knowledge and skills. Originality/value The authors contribute to the motivational literature by taking a step further to understand the effect of MTL. The authors propose and confirm that employee MTL can lead to negative outcomes when individuals perceived transfer climate is low. The results offer new insight beyond previous findings on positive or non-significant relationship between MTL and innovative behavior. The results further show that this interactive effect is induced by motivation to transfer. Particularly, low transfer climate reduces individuals’ motivation to transfer, and individuals with high MTL have low innovative behavior when they are less motivated to transfer.

scholarly journals The Role of Borrowers Living Area and Its Moderation Effect of Relationship of Microfinance and Poverty Alleviation in Sri Lanka: Multi –Group CFA

2019 ◽  
pp. 1-8
Author(s):  
J.A Prasansha Kumari ◽  
Dr. S.M. Ferdous Azam ◽  
Prof. Siti Khalidah
Keyword(s):  
Poverty Alleviation ◽  
Moderating Effect ◽  
Moderation Effect ◽  
Affected Area ◽  
Quantitative Results ◽  
Relationship Of ◽  
The Impact ◽  
The Relationship ◽  
Living Area

This article highlights the moderating effect of living areas of the borrowers on the impact of microfinance programs on poverty alleviation. The study has utilized the data from 497 borrowers of Samurdhi microfinance in five disaster-affected districts in the country to examines that two different living areas (disaster-affected and non-disaster affected area) of borrowers moderate the relationship between microfinance services and poverty alleviation. The Multi- Group CFA analysis was performed to identify the moderating effect using AMOS 21. Quantitative results were finding revealed that the moderation tests were significant for all the three microfinance services on poverty alleviation. The effect of microfinance services of borrowers in the disaster-affected area higher than the borrowers in non-disaster area.

scholarly journals Technology Anxiety on Attitude Towards Technology: The Moderating Effect of Age-friendly Environment

2021 ◽  
Vol 5 (Supplement_1) ◽  
pp. 662-662
Author(s):  
Do Kyung Yoon ◽  
Seol Ah Lee ◽  
DaeEun Kim ◽  
Chang Oh Kim ◽  
Hey Jung Jun
Keyword(s):  
Older Adults ◽  
Sex Education ◽  
Perceived Control ◽  
Positive Attitude ◽  
Moderating Effect ◽  
Municipal Services ◽  
Wearable Robot ◽  
Moderation Effect ◽  
The Relationship ◽  
Technology Anxiety

Abstract The purpose of this study was to examine the moderating effect of an age-friendly environment on the relationship between technology anxiety and attitude towards technology among Korean older adults. We collected data by online surveys in February 2021, and the sample was 324 Korean older adults aged 65 and above. The dependent variable was the attitude towards technology, which meant the appraisal about using a wearable robot for exercise. The independent variable was technology anxiety, meaning an individual’s apprehension of using a wearable robot. The moderating variable was age-friendly environment, which comprises domains of the physical environment, social environment, and municipal services. The higher the score is, the more age-friendly the environment was perceived. Control variables were age, sex, education, household income. The moderation effect was estimated by bootstrapping and PROCESS macro. Results showed that when older adults showed a higher level of technology anxiety, their attitude towards technology was less positive. Moreover, the moderation effect of an age-friendly environment was significant. Concretely, in the case of living in a less age-friendly environment, older adults with a higher level of technology anxiety were more likely to report a less positive attitude towards technology. However, the effect of technology anxiety on attitude towards technology was not significant among older adults living in a more age-friendly environment. It suggested that a practical intervention to reduce the level of technology anxiety is in need in order to promote a positive attitude towards technology, especially for older adults living in a less age-friendly environment.

Be close or stay away: the interactive effect of loneliness and information frameworks on consumer's anthropomorphic product preference

2020 ◽  
Vol 3 (1) ◽  
pp. 135-150
Author(s):  
Shihao Li ◽  
Hongxia Zhang ◽  
Xuefang Wang ◽  
Guoqun Fu
Keyword(s):  
Design Methodology ◽  
Social Relationship ◽  
Interactive Effect ◽  
Prevention Focus ◽  
Content Type ◽  
Moderation Effect ◽  
Focus Information ◽  
Information Framework ◽  
The Relationship ◽  
Product Preference

PurposeThis article investigated the relationship between loneliness and anthropomorphic products.Design/methodology/approachThe authors conducted three studies to examine their hypotheses.FindingsThe authors confirmed that highly lonely people would like to seek for social relationship. What's more, they may try to compensate by creating a sense of connection with nonhuman products so they will prefer anthropomorphic products. Further, the authors demonstrated that information framework can moderate this effect. Highly lonely consumers would increase their preference to anthropomorphic product under promotion-focus information, whereas they would decrease their preference to anthropomorphic product under prevention-focus information. These effects do not exist in lowly lonely consumers. At the same time, the authors demonstrate that the effect is mediated by perceived social connection.Originality/valueThis article contributes to loneliness literature in the consumer behavior field and proves the moderation effect of the information framework, which can deepen our understanding of the relationship between loneliness and anthropomorphic products.

scholarly journals The Impact of Service Delivery System Process and Moderating Effect of Perceived Value in Internet Banking Adoption

2020 ◽  
Vol 24 ◽  
Author(s):  
Rajiv Kumar ◽  
Amit Sachan ◽  
Ritu Kumar
Keyword(s):  
Customer Satisfaction ◽  
Service Delivery ◽  
Perceived Value ◽  
Internet Banking ◽  
Moderating Effect ◽  
Mediating Effect ◽  
Behavioural Intention ◽  
Service Delivery System ◽  
The Impact ◽  
The Relationship

This study identifies the impact of Internet banking service delivery system (IBSDS) process on consumer behaviour; the mediating effect of customer satisfaction on the relationship between IBSDS process and behavioural intention; and the moderating effect of the customer’s perceived value. The study uses a quantitative method using the data collected from 416 respondents. Mediated regression is used to examine the mediating effect of customer satisfaction. SPSS Process v2.16.3 is employed to analyse the moderating effect of the perceived value. The results indicate that IBSDS process impacts customer satisfaction and behavioural intention. Further, customer satisfaction plays a partial mediating role between the association of IBSDS process and behavioural intention. This study provides evidence that the technological capabilities embedded in the bank website processes are an important factor in determining customer satisfaction and ultimately behavioural intention. The study also reveals that perceived value moderates the relationship between IBSDS process and customer satisfaction, and between customer satisfaction, and, behavioural intention. It also adds to the existing knowledge on the adoption of Internet banking literature. Academicians and information systems researchers may use these findings for further research. Financial service providers or related agencies may consider the attributes of the IBSDS process (e.g., navigation, searching, transacting, etc.) while designing their Internet banking services to provide enhanced customer experiences. The paper also highlights the research limitations and scope for future research.

The relationship between justice and commitment: the moderation of trust

2015 ◽  
Vol 7 (1) ◽  
pp. 73-88 ◽  
Author(s):  
Zhou Jiang
Keyword(s):  
South Korea ◽  
Distributive Justice ◽  
Procedural Justice ◽  
Affective Commitment ◽  
Organizational Trust ◽  
Interactive Effect ◽  
Moderating Effect ◽  
Content Type ◽  
Justice Perceptions ◽  
The Relationship

Purpose – The purpose of this paper is to examine whether distributive justice interacts with procedural justice to influence affective commitment; whether organizational trust moderates the relationships of affective commitment with these two justice perceptions; and whether organizational trust moderates the interactive effect of justice perceptions on affective commitment. Design/methodology/approach – This study administered both paper and online surveys to university employees from China, South Korea, and Australia, obtaining 706 usable responses from 65 universities. Hierarchical regressions were employed to test hypotheses for each country. The patterns of results were compared across nations. Findings – It was found that in Australia, but not in South Korea and China, distributive justice interacted with procedural justice to influence affective commitment. Results also revealed that in Australia, organizational trust moderated the relationship between affective commitment and distributive justice but not the relationship between affective commitment and procedural justice. By contrast, in South Korea and China, organizational trust had no moderating effect on justice-commitment relationships. Research limitations/implications – Although this study was limited due to the use of self-report data and the focus of a single type of organization, it provides relatively new cross-cultural evidence regarding justice effects and the role of trust in the Asia Pacific region. Originality/value – This study is among the first to provide empirical evidence of a moderating effect of trust on justice-outcome relationships. It is also one of the first to cross-culturally investigate the interactive effect of distributive justice and procedural justice, with an additional focus on trust’s moderation role.

The Timing of Prison Sanctions and the Odds of Returning to Prison After Release

2021 ◽  
pp. 001112872110547
Author(s):  
Christopher D’Amato ◽  
Ian A. Silver ◽  
John Wooldredge ◽  
Jamie Newsome
Keyword(s):  
Logistic Regression ◽  
Regression Models ◽  
Moderating Effect ◽  
Moderation Effect ◽  
Logistic Regression Models ◽  
The Relationship ◽  
Release From Prison

A sample of 48,930 inmates was examined to estimate the direct and moderating effect of the timing of prison sanctions on recidivism. Logistic regression models demonstrated that number of sanctions was positively associated with recidivism but timing of an inmate’s last sanction before release did not significantly influence recidivism. However, timing of an inmate’s last sanction moderated the association between number of sanctions and recidivism. This moderation effect suggested that as time between an inmate’s last sanction and release from prison increased, the effect of the total number of sanctions on recidivism decreased in magnitude. The results of this assessment suggest that the number and timing of sanctions matter in explaining the relationship between prison sanctions and recidivism.

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