Evaluating the Utility of Web-Based Consumer Support Tools Using Rough Sets

ICCS 2007 ◽  
2007 ◽  
pp. 94-101 ◽  
Author(s):  
Timothy Maciag ◽  
Daryl H. Hepting ◽  
Dominik Slezak ◽  
Robert J. Hilderman
Keyword(s):  
Rough Sets ◽  
Web Based ◽  
Support Tools

scholarly journals THE KNOWLEDGE PRESENTATION ACCORDING TO THE NEEDS OF THE PARTICIPANTS IN THE PUBLIC REFURBISHMENT SECTOR

2007 ◽  
Vol 13 (1) ◽  
pp. 47-55 ◽  
Author(s):  
Aistė Mickaitytė ◽  
Edmundas Kazimieras Zavadskas ◽  
Artūras Kaklauskas
Keyword(s):  
Decision Support ◽  
Knowledge Dissemination ◽  
Public Buildings ◽  
Web Based ◽  
Public Building ◽  
The Public ◽  
Knowledge Presentation ◽  
Life Long Learning ◽  
Support Tools ◽  
Building Refurbishment

The aim of this article is to describe decision making groups participating in the process of public buildings refurbishment, to identify their needs of knowledge about public building refurbishment process and to analyze the knowledge dissemination channels. The knowledge dissemination channels used in “BRITA in PuBs” project are described, web‐based decision support tools for the building refurbishment are analyzed. Web‐based decision support are grouped, the examples of their usage in the practise of public building refurbishment process are presented. In the last chapter of article the Intelligent Life Long Learning Tutoring System is presented. According the material of the “BRITA in PuBs” project the study module of public buildings refurbishment was created.

E-Shoppers' Perception of Web-Based Decision Aid

2011 ◽  
pp. 451-456
Author(s):  
Fen Wang
Keyword(s):  
Product Information ◽  
Sales Promotion ◽  
Internet Technology ◽  
Online Support ◽  
Purchasing Decisions ◽  
Web Based ◽  
Support Tools ◽  
Key Issues ◽  
Key Features

The WWW, for better or worse, has forever changed the way retailers do business nowadays. E-shoppers, who become more sophisticated and mature nowadays, are demanding increased flexibility and intelligent aids in accessing product information, making purchasing decisions, and obtaining e-services (Anupam, Hull, & Kumar, 2001; Chen, Gillenson, & Sherrell, 2004). The Internet facilitates interactive selling approaches, whereby product offerings can be tailored to individual preferences. It allows e-shoppers to easily gather, retrieve, and analyze product information. Ultimately, the Web offers the ideal vehicle for delivering intelligent online support tools directly to customers (Grenci & Todd, 2002). Unfortunately, most e-commerce sites are rarely aware of taking advantage of such Internet-driven customer aid. Rapid advancements in Internet technology have offered a solution of Web-based customer decision support system (WCDSS) that can improve transactional efficiency by providing tailored merchandising information, offering sales support and consultation, facilitating sales promotion and advertising, and enhancing the consistency, availability and quality of online support to e-shoppers (O’Keefe & Mceachern, 1998). As the WCDSS aims to empower e-shoppers by enabling them to make informed decisions online, the question of how they would perceive such support arises. In this article, we aim to establish a theory-founded framework to understand and explain e-shoppers’ perceptions of the proposed WCDSS functions. We look at the key features of WCDSS functions that may have impact on e-shopper’s perceptions, and how to scale and analyze e-shoppers’ perceptions regarding specific functions. The specific objectives are threefold. We aim (a) to verify the role WCDSS can play in facilitating e-shoppers, (b) to identify the key issues that impact e-shoppers’ perceptions of WCDSS, and (c) to suggest ways in designing and improving WCDSS functions and interfaces.

Extending Collaboration Support Systems

2002 ◽  
pp. 1-23 ◽  
Author(s):  
Thekla Rura-Polley ◽  
Ellen Baker
Keyword(s):  
Knowledge Sharing ◽  
Collective Learning ◽  
Computer Support ◽  
Common Language ◽  
Web Based ◽  
Agent Based ◽  
Electronic Collaboration ◽  
Support Tools ◽  
Collaboration Support

This chapter first examines the role of collaboration and collective learning in regional and industry-wide innovation and how remote innovation–that is, innovation organized through electronic collaboration–could be enhanced by comprehensive computer support tools that include sensemaking aids. We look at the importance of sensemaking in collaborations and report on a study in which we analyzed sensemaking processes among students collaborating remotely. We describe a web-based computer system called LiveNet, that incorporates sensemaking aids to facilitate remote innovation. It brings together members within one workspace, provides them with the ability to locate needed information quickly, and supports this process with an agent-based structure that can assist members to achieve their goals. In addition, LiveNet supports the development of a common language and facilitates knowledge sharing, processes deemed important in the innovation and collective learning literatures. In the final section, we describe how this system can be used in remote innovation.

scholarly journals Representing and classifying arguments on the Semantic Web

2011 ◽  
Vol 26 (4) ◽  
pp. 487-511 ◽  
Author(s):  
Iyad Rahwan ◽  
Bita Banihashemi ◽  
Chris Reed ◽  
Douglas Walton ◽  
Sherief Abdallah
Keyword(s):  
Automated Reasoning ◽  
Description Logic ◽  
Research Community ◽  
Argumentation Schemes ◽  
Web Based ◽  
Argument Analysis ◽  
Ontology Language ◽  
Support Tools ◽  
Interchange Format ◽  
Web Based System

AbstractUntil recently, little work has been dedicated to the representation and interchange of informal, semi-structured arguments of the type found in natural language prose and dialogue. To redress this, the research community recently initiated work towards an Argument Interchange Format (AIF). The AIF aims to facilitate the exchange of semi-structured arguments among different argument analysis and argumentation-support tools. In this paper, we present a Description Logic ontology for annotating arguments, based on a new reification of the AIF and founded in Walton's theory of argumentation schemes. We demonstrate how this ontology enables a new kind of automated reasoning over argument structures, which complements classical reasoning about argument acceptability. In particular, Web Ontology Language reasoning enables significantly enhanced querying of arguments through automatic scheme classifications, instance classification, inference of indirect support in chained argument structures, and inference of critical questions. We present the implementation of a pilot Web-based system for authoring and querying argument structures using the proposed ontology.

Extending Collaboration Support Systems

2011 ◽  
pp. 266-289
Author(s):  
Thekla Rura-Polley ◽  
Ellen Baker
Keyword(s):  
Knowledge Sharing ◽  
Collective Learning ◽  
Computer Support ◽  
Common Language ◽  
Web Based ◽  
Agent Based ◽  
Electronic Collaboration ◽  
Support Tools ◽  
Collaboration Support

This chapter first examines the role of collaboration and collective learning in regional and industry-wide innovation and how remote innovation–that is, innovation organized through electronic collaboration–could be enhanced by comprehensive computer support tools that include sensemaking aids. We look at the importance of sensemaking in collaborations and report on a study in which we analyzed sensemaking processes among students collaborating remotely. We describe a web-based computer system called LiveNet, that incorporates sensemaking aids to facilitate remote innovation. It brings together members within one workspace, provides them with the ability to locate needed information quickly, and supports this process with an agent-based structure that can assist members to achieve their goals. In addition, LiveNet supports the development of a common language and facilitates knowledge sharing, processes deemed important in the innovation and collective learning literatures. In the final section, we describe how this system can be used in remote innovation.

National Cultural Differences in the Use and Perception of Internet-based NSS: Does High or Low Context Matter?

2004 ◽  
Vol 9 (1) ◽  
pp. 79-109 ◽  
Author(s):  
Gregory Kersten ◽  
Rudolf Vetschera ◽  
Sabine Koeszegi
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Negotiation Support Systems ◽  
Negotiation Support ◽  
Web Based ◽  
Support Tools ◽  
Acceptance Model ◽  
Task Oriented ◽  
Use Of Internet ◽  
Web Based System

AbstractIn this article, we apply an extended technology acceptance model (TAM) to explore whether national culture influences a user's perception and use of Internet-based negotiation support systems (NSS). In particular, we are interested in whether different preferences for communication patterns, as we find them for low-context and high-context cultures, influence the use and perception of different NSS support tools. The Web-based system Inspire, which provided data for our analysis has been used by over 2000 entities worldwide in experimental negotiations. Our results show that, based on the need to establish a social context in computermediated negotiations, users from high-context cultures exchange significantly more messages and offers during negotiations than users from low-context cultures. Analytical negotiation support is valued significantly higher by users from low-context cultures than by users from highcontext cultures as this problem-solving approach is more compatible with their preference for direct and task-oriented communication.

Web-Based Expert Geographical Information System for Advanced Transportation Management Systems

2000 ◽  
Vol 1719 (1) ◽  
pp. 200-208 ◽  
Author(s):  
Kaan Özbay ◽  
Shirsendu Mukherjee
Keyword(s):  
Decision Support ◽  
Real Time ◽  
Support System ◽  
Support Systems ◽  
Management Systems ◽  
Incident Management ◽  
Decision Support Tools ◽  
Web Based ◽  
Transportation Management ◽  
Support Tools

The Internet is fast becoming the standard environment for client-server applications that involve multiple users. The proliferation of Internet-based application development tools opens new doors to transportation researchers who work in real-time decision support system development. In the 1990s, one of the most important problems in advanced transportation management systems research was the development of better incident management systems. Although the incident management process has been well studied, the development of real-time decision support systems that can be used by all the involved agencies remains a challenging area of transportation engineering research. Existing incident management systems are developed on various traditional computing platforms, including UNIX and Windows. However, with the advent of the World Wide Web and Internet-based programming tools such as Java, it is possible to develop platform independent decision support tools for the incident management agencies. Web-based support tools offer an invaluable opportunity to develop next-generation online decision support tools for real-time traffic management. The applicability of Web-based tools to the development of online decision support systems for incident management is explored and demonstrated, and a prototype incident management decision support system (DSS) that has most of the capabilities of similar UNIX-based DSS support systems is developed and tested. Briefly described are the implementation and development of a prototype wide-area incident management system using Web-based tools.

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