Fundamentals of Industrial Service Management

2021 ◽  
pp. 15-29
Author(s):  
Thomas Friedli ◽  
Philipp Osterrieder ◽  
Christoph Tienken
Keyword(s):  
Service Management ◽  
Industrial Service

Key Factors for Measuring Value Co-Creation in the Industrial Service Ecosystem

2022 ◽  
pp. 1-21
Author(s):  
Andrei Bonamigo ◽  
Marcela Cohen Martelotte ◽  
Julia Fonseca Mourão
Keyword(s):  
Content Analysis ◽  
Literature Review ◽  
Service Management ◽  
Key Factors ◽  
Business Services ◽  
Industrial Services ◽  
Services Sector ◽  
Industrial Service ◽  
Service Ecosystem ◽  
Business To Business

Managing and measuring value co-creation in industrial services are emerging themes from the perspective of industry and scientific research. Thus, this chapter aims to review the literature in order to identify the criteria for value co-creation management and measuring used to measure value co-creation in the industrial service ecosystem. To achieve this goal, the authors conducted a systematic literature review and a content analysis of the portfolio resulting from the review. Based on the findings, eight criteria were listed for managing value co-creation in the B2B (business-to-business) services sector. In addition, they identified a lack of limited integration and interdependence between the criteria shown in the literature for cooperative service management among companies.

scholarly journals Value Co-creation and Leadership: An Analysis Based on the Business Ecosystem Concept

2019 ◽  
Vol 3 (4) ◽  
pp. 66-73
Author(s):  
A. Bonamigo ◽  
D. Mendes
Keyword(s):  
Business Strategy ◽  
Service Management ◽  
Leadership Strategies ◽  
Business Decisions ◽  
Business Consulting ◽  
Scientific Discussion ◽  
Service Companies ◽  
Business Partners ◽  
Industrial Service ◽  
New Business

This paper summarizes the arguments and counterarguments of the scientific discussion on multi-company co-operation leading, given that co-creating value between companies is a survival strategy for organizations by boosting competitiveness jointly several players. However, in the literature, the empirical characterization of value creation management in service companies is little explored. Therefore, the main objective of the research is to list the key factors for managing value co-creation in an industrial service company. To achieve this goal, an on-site interview was conducted with the leaders of a business-consulting firm whose business strategy is to cooperate with multiple players. The company object of research is located in southern Brazil, in the state of Santa Catarina. Once data collection was conducted, then content analysis was conducted. Based on the research findings, eleven key criteria that characterize cooperation between companies in the business consulting area were listed. It was found that value co-creation had several advantages for the company studied, however, lack of trust is one of the critical and risk factors for cooperation with other companies. Thus, it can be seen that leadership strategies are a key element for meeting potential business partners to co-create value as well as for managing cooperation between multiple companies. Given the findings, some practical implications can be highlighted. The study can serve as a basis for managers and leaders to make strategic business decisions, guide business leadership in driving plans to capture new business partners reliably and that together can generate mutual value. In addition, it is clear that the studied company’s system in relation to knowledge management is fragile since there is no structured system to control and disseminate knowledge internally and externally to the analyzed company. Thus, this research allows us to identify new insights to advance in studies related to the leadership of value co-creation among companies. Keywords: Leadership, Value co-creation; Business consulting; Multi-agent cooperation; Innovation; Industrial service management.

ARCHITECTURE OF THE REPAIR AND MAINTENANCE MANAGEMENT SOFTWARE FOR A SERVICE ENTERPRISE

2020 ◽  
Vol 2020 (4) ◽  
pp. 53-59
Author(s):  
Dmitriy Titarev ◽  
Andrey Serikov ◽  
Sergei Krivtsanov
Keyword(s):  
Asset Management ◽  
Software Package ◽  
Service Management ◽  
Research Work ◽  
Maintenance Management ◽  
Management Software ◽  
Advantages And Disadvantages

The paper provides an overview of the architectures for the repair and maintenance management software package for a service enterprise. As part of the research work, asset management (EAM) and service management (ITSM) methodologies were studied. Three different architectures for the designed software package are proposed, their descriptions, advantages and disadvantages are given.

artikel 9 admistrasi layanan khusus

2020 ◽  
Author(s):  
syafriati
Keyword(s):  
Service Management ◽  
School Level ◽  
Effective Management ◽  
Class Inclusion ◽  
Program Monitoring ◽  
Special Services ◽  
Management Processes ◽  
Special Service ◽  
And Performance ◽  
Management Functions

Special services provided by schools to students are generally the same, but different on the process of the management and utilization. Some form of special services in school is the service: councelling, libraries, laboratories, extracurricular, infirmary, cafeteria, cooperatives, OSIS, transport, boarding, acceleration, class inclusion, and apprentice. As a special service management functions include: (1) planning, such as needs analysis and programming of special services; (2) the organization, such as the division of tasks to carry out special service program; (3) in motion, in the form of the settings in the implementation of special services, and (4) control, in the form of program monitoring and performance assessment special services program in school. So that special services should be managed with effective management processes in order to strengthen the management process of education, particularly at the school level.

Administrasi Layanan Khusus

2020 ◽  
Author(s):  
Haisya Hamini
Keyword(s):  
Learning Process ◽  
Teaching And Learning ◽  
School Health ◽  
Service Management ◽  
Educational Goals ◽  
Guidance And Counseling ◽  
School Based ◽  
Special Services ◽  
School Cafeterias

This article describes the administration of special services. The teaching and learning process requires the support of facilities that are not directly used in the classroom. Facilities that do not directly include school libraries, school cooperatives, school health businesses and school cafeterias. Management of special services in schools is effective and efficient School Based Management (SBM). School is one of the facilities that can be used to improve the quality of Indonesia's population. Schools not only have responsibilities and duties to carry out the learning process in developing science and technology, but must maintain and improve students' physical and spiritual health.Special service management in schools is basically defined and organized to facilitate or facilitate learning, and can meet the special needs of students at school. Special services are provided in schools with a view to facilitating the implementation of teaching in the context of achieving educational goals in schools. Special services include guidance and counseling, libraries, laboratories, school health efforts (uks), canteens, school cooperatives, and transportation.

Administrasi Layanan Khusus

2020 ◽  
Author(s):  
Maihilza Wiwi Fauziah
Keyword(s):  
School Health ◽  
Service Management ◽  
Educational Goals ◽  
Service Needs ◽  
Literature Study ◽  
Services Research ◽  
Study Methods ◽  
Special Services ◽  
Special Service

Specialized service management is a process of providing service needs to students to support learning activities so that educational goals can be achieved effectively and efficiently. The services provided by the school are very satisfying, such as a library that is equipped with books that fit the lesson, labor that makes students feel happy to experiment, the school health unit (UKS) is a health business run at a school that makes students majoring in science especially feel comfortable and at ease, school cafeteria, religious advice, boarding, cooperatives and transportation. The researcher uses the literature study method by collecting literature study methods by collecting material materials both sourced from books, journals, and other sources related to the administration of facilities and infrastructure. Related sources are about understanding special service administration, types of special services, and also the role of the teacher in the administration of special services. Research uses the literature study method by collecting literature study methods by collecting material materials both sourced from books, journals, and other sources related to the administration of facilities and infrastructure. Related sources are about understanding special service administration, types of special services, and also the role of the teacher in the administration of special services.

Administrasi Layanan Khusus

2020 ◽  
Author(s):  
Sunyi Angelista
Keyword(s):  
Learning Process ◽  
Business School ◽  
Teaching And Learning ◽  
Service Management ◽  
Good Condition ◽  
Learning Activities ◽  
Educational Goals ◽  
Management Process ◽  
Special Services ◽  
Special Service

Special service administration is to provide services specifically or a business that is not directly related to the teaching and learning process in the classroom. But specifically given by the school to the students so that they are more optimal in carrying out the learning process Special service management in schools is basically set and organized to facilitate or facilitate learning, and can meet the special needs of students at school. Special services are held in schools with the aim of facilitating the implementation of teaching in the context of achieving educational goals in schools. Education in schools also includes trying to keep students in good condition. Good here concerning physical and spiritual aspects. Special services provided by schools to students, between schools one with other schools are generally the same, but the management process and utilization are different. Some special services available at school include: Library, Labor, UKS (School of Health Business), School Kafetaria, Facilities of worship, Dormitory, Cooperatives and Transportation. Thus, special service management is a process of providing services to students to support learning activities so that educational goals can be achieved effectively and efficiently.

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