Key Factors for Measuring Value Co-Creation in the Industrial Service Ecosystem

2022 ◽  
pp. 1-21
Author(s):  
Andrei Bonamigo ◽  
Marcela Cohen Martelotte ◽  
Julia Fonseca Mourão
Keyword(s):  
Content Analysis ◽  
Literature Review ◽  
Service Management ◽  
Key Factors ◽  
Business Services ◽  
Industrial Services ◽  
Services Sector ◽  
Industrial Service ◽  
Service Ecosystem ◽  
Business To Business

Managing and measuring value co-creation in industrial services are emerging themes from the perspective of industry and scientific research. Thus, this chapter aims to review the literature in order to identify the criteria for value co-creation management and measuring used to measure value co-creation in the industrial service ecosystem. To achieve this goal, the authors conducted a systematic literature review and a content analysis of the portfolio resulting from the review. Based on the findings, eight criteria were listed for managing value co-creation in the B2B (business-to-business) services sector. In addition, they identified a lack of limited integration and interdependence between the criteria shown in the literature for cooperative service management among companies.

Strategies for the Knowledge Management in Value Co-Creation of Industrial Services

2021 ◽  
Vol 2 (1) ◽  
pp. 15-31
Author(s):  
Andrei Bonamigo ◽  
Camila Guimarães Frech ◽  
Nathalia Corrêa
Keyword(s):  
Knowledge Management ◽  
Content Analysis ◽  
Information Systems ◽  
Knowledge Transfer ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Organizational Boundaries ◽  
Industrial Services ◽  
Creation Process

During the value co-creation process, organizations share several resources with their partners, including knowledge. This intangible resource is essential for innovations development, which ensures companies' competitiveness. However, the knowledge transfer across organizational boundaries exposes companies to some risks. Thus, this study aims to examine which KM strategies for value co-creation in industrial services have been presented in the literature. To achieve this goal, first, the authors carried out a systematic literature review (SRL). Then, the resulting portfolio was analyzed following the content analysis proposed by Bardin. From this analysis, it was feasible to identify four KM strategies for value co-creation in industrial services. Among them, adoption of information systems showed a higher frequency. Based on these study findings, it is possible to broaden the knowledge of factors that influence KM in value co-creation and offer advice to managers on how to manage the knowledge shared among firms that jointly create value.

Facilitators and inhibitors of value co-creation in the industrial services environment

2020 ◽  
Vol 30 (6) ◽  
pp. 609-642
Author(s):  
Andrei Bonamigo ◽  
Brenda Dettmann ◽  
Camila Guimarães Frech ◽  
Steffan Macali Werner
Keyword(s):  
Decision Making ◽  
Content Analysis ◽  
Design Methodology ◽  
Complete Coverage ◽  
Content Type ◽  
Industrial Services ◽  
Creation Process ◽  
Service Environment ◽  
Industrial Service ◽  
Practical Implications

PurposeThe purpose of this study is to recognize the facilitators and inhibitors of value co-creation in the industrial service environment.Design/methodology/approachFirst, a systematic literature review (SLR) based on the systematic search flow (SSF) method was conducted, using six databases. Then, the content analysis proposed by Bardin (2011) was used to analyze the selected papers from SLR.FindingsThe authors identified a total of 11 facilitators and four inhibitors of value co-creation in industrial services. The findings show that concerning facilitators, the involvement of actors and synergy among participants reported a higher presence. As for the inhibitors, incompatibility among actors and actors' inexperience in the context of value co-creation were the ones that registered the most frequency.Research limitations/implicationsEven though the SLR covered a large proportion of the studies available, this research may not have enabled a complete coverage of all existing peer-reviewed papers in the field of value co-creation in industrial services.Practical implicationsThis study assists managers in enhancing the performance of the value co-creation process. This is because, by knowing both the facilitators and inhibitors, managers can have an improved understanding of this process, thereby pondering these elements on the elaboration of their strategies and decision-making.Originality/valueThis study is one of the first attempts to recognize both the facilitators and inhibitors of value co-creation in industrial services.

scholarly journals COMPETITION RULE OF THE MULTI-CRITERIA APPROACH: WHAT CONTRACTORS IN CHINA REALLY WANT?

2018 ◽  
Vol 24 (2) ◽  
pp. 155-166 ◽  
Author(s):  
Kunhui YE ◽  
Dan ZENG ◽  
Johnny WONG
Keyword(s):  
Content Analysis ◽  
Literature Review ◽  
Credit Rating ◽  
Critical Role ◽  
Competitive Bidding ◽  
Key Factors ◽  
Public And Private ◽  
Competition Rule ◽  
Tender Evaluation

Recent years have witnessed the diversifying means of competitive bidding, where the client plays a critical role in the determination of competition rule. It is widely recognized that the competition rule should be placed on a win-win basis to ensure that both the client and contractors are well considered with respect to their interests. Nevertheless, a vast majority of biddings fail to take account of what contractors really want. Using the methods of literature review and content analysis, 34 tender evaluation factors are proposed to compose the competition rule in China. Contractors’ opinions on these factors are collected by virtue of questionnaire survey. Based on the Pareto law, it is found that the competition rule encompasses eleven key factors, and the composition varies slightly between public and private sectors. The Hotelling’s T test is conducted on those key factors in common. The implication is that contractors can use indifferent factors (e.g., credit rating, construction plan, completeness of bid components, timely payment to workers) to improve competitiveness, while the client may utilize different factors to diversify the competition rule. This paper probably presents an earliest effort put to examine the acceptability of competition rule in the construction context.

Industry 4.0 in services: challenges and opportunities for value co-creation

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Andrei Bonamigo ◽  
Camila Guimarães Frech
Keyword(s):  
Content Analysis ◽  
Literature Review ◽  
Industry 4.0 ◽  
Design Methodology ◽  
Theoretical Framework ◽  
Complete Coverage ◽  
Content Type ◽  
Industrial Services ◽  
Challenges And Opportunities ◽  
Practical Implications

Purpose This study aims to recognize industry 4.0 opportunities and challenges associated with the co-creation of value in industrial services and to propose a theoretical framework for smart industrial services systems. Design/methodology/approach The authors carried out a systematic literature review based on the systematic search flow method; thereafter, the authors used the content analysis proposed by Bardin (2011) to analyze the resulting portfolio. Findings The authors identified a total of five industry 4.0 opportunities and five challenges for co-creating value in industrial services. Drawing upon these findings, this paper builds a theoretical framework for the smart industrial services system, in which the industry 4.0 opportunities arise from the digitally mediated inter-firm interactions and the challenges related to the resources of this system. Research limitations/implications This study may not have enabled a complete coverage of all existing peer-reviewed articles in the field of value co-creation in industrial services associated with the industry 4.0 technologies. Also, the framework is constrained by being theoretical rather than empirically grounded. Practical implications The findings give managers support to devise strategies for overcoming the barriers that impede them from taking advantage of the opportunities offered by industry 4.0 for co-creating value in industrial services. Originality/value This paper’s uniqueness is to identify the industry 4.0 opportunities and challenges for value co-creation in the context of industrial services and to propose a framework for the smart industrial services system.

Key Factors for Overcoming Psychological Insulin Resistance—An Examination of a Large International Sample through Content Analysis

Diabetes ◽  
2018 ◽  
Vol 67 (Supplement 1) ◽  
pp. 221-OR ◽  
Author(s):  
HEATHER L. STUCKEY ◽  
WILLIAM POLONSKY ◽  
LAWRENCE FISHER ◽  
DANIELLE M. HESSLER ◽  
FRANK J. SNOEK ◽  
...  
Keyword(s):  
Insulin Resistance ◽  
Content Analysis ◽  
Key Factors

scholarly journals The ‘3CE2CE’ Framework—Change Management Towards a Circular Economy: Opportunities for Agribusiness

2021 ◽  
Author(s):  
Nan-Hua Nadja Yang ◽  
Ana Carolina Bertassini ◽  
Jéssica Alves Justo Mendes ◽  
Mateus Cecílio Gerolamo
Keyword(s):  
Content Analysis ◽  
Literature Review ◽  
Change Management ◽  
Circular Economy ◽  
Agricultural Sector ◽  
Implementation Process ◽  
Managerial Practices ◽  
Depth Analysis ◽  
The Common ◽  
Transformation Processes

AbstractFor the transition towards a circular economy (CE), organisations have to be prepared to adapt to major changes. Thus, the concept and implementation of change management (CM) will be essential to an organisation’s success during this transformative period. Studies have shown that organisational CE barriers were more significant than individual CE barriers. To overcome such obstacles, the most appropriate set of managerial practices should be carefully considered. These barriers also have the potential to influence the agricultural sector, which seeks to adopt more sustainable ways of production. The goal of this paper is to propose a solution framework based on CM strategies to overcome organisational challenges posed by a CE, especially for agribusinesses. To accomplish this objectively, a systematic literature review and a content analysis were conducted. The common errors in CM within the implementation process and the main CE barriers were identified and classified. An in-depth analysis of the issue’s roots led to a solid understanding of how to tackle such CM problems. This paper presents an overview of organisational CE barriers verified in the agricultural context, the common errors in CM, and the correlation between these findings. The two areas were then combined in a matrix that shows the connection between common errors in CM errors and CE barriers. Based on this result, a solution framework called 3CE2CE was developed that provides a step-by-step guide on how organisations can successfully undergo transformation processes towards a CE with the principles of CM.

scholarly journals An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices

Information ◽  
2021 ◽  
Vol 12 (3) ◽  
pp. 111
Author(s):  
João Serrano ◽  
João Faustino ◽  
Daniel Adriano ◽  
Rúben Pereira ◽  
Miguel Mira da Silva
Keyword(s):  
Information Technology ◽  
Life Cycle ◽  
Literature Review ◽  
Service Provider ◽  
Service Management ◽  
It Service Management ◽  
It Services ◽  
It Service ◽  
Support Organizations ◽  
Management Literature

Information technology (IT) service management is considered a collection of frameworks that support organizations managing services. The implementation of these kinds of frameworks is constantly increasing in the IT service provider domain. The main objective is to define and manage IT services through its life cycle. However, from observing the literature, scarcely any research exists describing the main concepts of ITSM. Many organizations still struggle in several contexts in this domain, mainly during implementation. This research aims to develop a reference study detailing the main concepts related with ITSM. Thus, a systematic literature review is performed. In total, 47 articles were selected from top journals and conferences. The benefits, challenges, opportunities, and practices for ITSM implementation were extracted, critically analysed, and then discussed.

scholarly journals A CONTROL LIST FOR THE SYSTEMATIC IDENTIFICATION OF DISTURBANCE FACTORS

2021 ◽  
Vol 1 ◽  
pp. 51-60
Author(s):  
Peter Welzbacher ◽  
Gunnar Vorwerk-Handing ◽  
Eckhard Kirchner
Keyword(s):  
Literature Review ◽  
Product Development ◽  
Model Theory ◽  
Development Process ◽  
Product Development Process ◽  
Key Factors ◽  
Starting Point ◽  
Disturbance Factor ◽  
Systematic Identification

AbstractThe importance of considering disturbance factors in the product development process is often emphasized as one of the key factors to a functional and secure product. However, there is only a small number of tools to support the developer in the identification of disturbance factors and none of them yet ensures that the majority of occurring disturbance factors is considered. Thus, it is the aim of this contribution to provide a tool in form of a control list for the systematic identification of disturbance factors. At the beginning of this contribution, the terms “disturbance factor” and “uncertainty” are defined based on a literature review and different approaches for the classification of uncertainty are presented. Subsequently, the fundamentals of multipole based model theory are outlined. Moreover, a first approach in terms of a control list for a systematic identification of disturbance factors is discussed. Based on the discussed approach and taking the identified weaknesses as a starting point, a control list is presented that combines the existing basic concept of the control list with the fundamentals of multipole based model theory.

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