A Micro Services Quality Measurement Model for Improving the Efficiency and Quality of DevOps

2018 ◽  
pp. 565-575
Author(s):  
Sen-Tarng Lai ◽  
Fang-Yie Leu
Keyword(s):  
Services Quality ◽  
Quality Measurement ◽  
Measurement Model

Pemetaan Secara Sistematis Pada Metrik Kualitas Perangkat Lunak

2015 ◽  
Vol 6 (4) ◽  
Author(s):  
Mamluatul Hani’ah ◽  
Yogi Kurniaawan ◽  
Umi Laili Yuhana
Keyword(s):  
Software Quality ◽  
Quality Measurement ◽  
Measurement Model ◽  
Quality Metrics ◽  
Systematic Mapping ◽  
Quality Metric ◽  
Current Trends ◽  
Software Quality Metrics ◽  
Software Quality Models

Abstract. Software quality assurance is one method to increase quality of software. Improvement of software quality can be measured with software quality metric. Software quality metrics are part of software quality measurement model. Currently software quality models have a very diverse types, so that software quality metrics become increasingly diverse. The various types of metrics to measure the quality of software create proper metrics selection issues to fit the desired quality measurement parameters. Another problem is the validation need to be performed on these metrics in order to obtain objective and valid results. In this paper, a systematic mapping of the software quality metric is conducted in the last nine years. This paper brings up issues in software quality metrics that can be used by other researchers. Furthermore, current trends are introduced and discussed.Keywords: Software Quality, Software Assesment, Metric Abstrak. Penjaminan kualitas suatu perangkat lunak merupakan salah satu cara meningkatkan kualitas suatu perangkat lunak. Metrik kualitas perangkat lunak merupakan bagian dari model pengukuran kualitas perangkat lunak. Model kualitas perangkat lunak memiliki jenis yang sangat beragam, sehinggga metrik kualitas perangkat lunak menjadi semakin beragam jenisnya. Beragamnya jenis metrik pengukuran kualitas perangkat lunak memberikan permasalahan pemilihan metrik yang tepat agar sesuai dengan parameter pengukuran kualitas yang diinginkan. Permasalahan yang lain adalah validasi yang harus dilakukan terhadap metrik tersebut agar diperoleh hasil yang obyektif dan valid. Dalam makalah ini akan dilakukan pemetaan sistemastis terhadap metrik pengukuran kualitas perangkat lunak pada sembilan tahun terakhir. Diharapkan dengan pemetaan sistematis akan dapat memunculkan permasalahan-permasalahan pada metrik kualitas perangkat lunak yang dapat digunakan sebagai penelitian untuk peneliti yang lain. Kata Kunci: Kualitas Perangkat Lunak, Penjaminan Perangkat Lunak, Metrik

Measuring the quality of e‐banking portals

2005 ◽  
Vol 23 (2) ◽  
pp. 153-175 ◽  
Author(s):  
Hans H. Bauer ◽  
Maik Hammerschmidt ◽  
Tomas Falk
Keyword(s):  
Services Quality ◽  
Measurement Model ◽  
Added Value ◽  
The Internet ◽  
Web Portals ◽  
Content Type ◽  
Starting Point ◽  
Internet Economy ◽  
Basic Services

PurposeIn the internet economy, the business model of web portals has spread rapidly over the last few years. Despite this, there have been very few scholarly investigations into the services and characteristics that transform a web site into a portal as well as into the dimensions that determine the customer's evaluation of the portal's service quality.Design/methodology/approachBased on an empirical study in the field of e‐banking, the authors validate a measurement model for the construct of web portal quality based on the following dimensions: security and trust, basic services quality, cross‐buying services quality, added value, transaction support and responsiveness.FindingsThe identified dimensions can reasonably be classified into three service categories: core services, additional services, and problem‐solving services.Originality/valueThe knowledge of these dimensions as major determinants of consumer's quality perception in the internet provides banks a promising starting point for establishing an effective quality management for their e‐businesses.

scholarly journals Healthcare service quality-measurement models: a review

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Berhanu Endeshaw
Keyword(s):  
Developing Countries ◽  
Service Quality ◽  
Healthcare Service ◽  
Quality Measurement ◽  
Quality Of Healthcare ◽  
Measurement Model ◽  
Healthcare Services ◽  
Content Type ◽  
Measurement Models

PurposeThe purpose of this study was to review existing healthcare service quality-measurement models.Design/methodology/approachA review of the literature was conducted utilizing keywords “healthcare’’, “service quality’’, “measurement models”, “SERVQUAL”, “SERVPERF”, “HEALTHQUAL”, “PubHosQual” and “HospitalQual”. These investigations were selected from the “Emerald’’, “ABI/Inform”, “ScienceDirect” and “EBSCOhost” databases. A range of studies used in the makeup of the healthcare quality-measurement model for a 36 years period (1979 to 2015) were examined in an exhaustive survey of the literature. Of 137 studies reviewed, 74 studies were selected for analysis.FindingsAs yet, no consensus has been reached among scholars on the definition and indicators and factors of the quality of the healthcare services. Moreover, most of the current models are of Western origin and incongruent with the cultural and economic contexts of developing countries. The previous studies create scales resembling the generic measures of service quality, which may not be completely appropriate for assessing the perceived quality of healthcare services. Furthermore, previous studies were too narrow, overemphasizing the quality of healthcare only as far as the functional aspect of the services were concerned and paying too little attention to the technical aspects, using the experience of healthcare providers. These results have much room for failures. This is therefore advising healthcare organizations that need to develop their own models for measuring the quality of their services.Originality/valueGeneric models no longer suffice in measuring the quality of healthcare services. Developing countries should try and develop their own models for measuring the quality of healthcare services.

Developing a service quality scale in context of organized grocery retail of India

2018 ◽  
Vol 56 (9) ◽  
pp. 1969-1990 ◽  
Author(s):  
Prachi Jain ◽  
Vijita Singh Aggarwal
Keyword(s):  
Service Quality ◽  
Quality Measurement ◽  
Measurement Model ◽  
Grocery Stores ◽  
Retail Stores ◽  
Exploratory Research ◽  
Measurement Scales ◽  
Content Type ◽  
New Instrument

PurposeThe purpose of this paper is to check the reliability and validity of a well-acknowledged scale developed by Pratibha A. Dabholkar (1996) in the context of Indian organized grocery retail and also to identify new aspects of service quality with respect to grocery retail from literature that have not been taken into account in earlier studies and to finally develop a new scale to measure service quality of organized retail grocery stores with consultation from several experts.Design/methodology/approachIn order to achieve the objectives of the research, both descriptive and exploratory research designs have been employed such that a survey of 800 respondents was undertaken as part of descriptive research whereas exploratory research was conducted to add new dimensions to the existing service quality measurement model so as to develop a new comprehensive scale.FindingsThe results of the study suggest that all the five dimensions of Dabholkar’s model are not suitable to measure service quality in Indian organized grocery retail stores. Therefore, a new instrument with total four dimensions has been developed.Practical implicationsThe study is of great importance for the retailers as it offers a more comprehensive and specific scale to measure service quality of organized grocery retail stores.Originality/valueThis research supports and makes contribution to the previous research on development of service quality measurement scales in Indian context.

scholarly journals Pengembangan Model Instrumen Pengukuran Customer Interface 8C

2018 ◽  
Vol 15 (01) ◽  
Author(s):  
Fenni Supriadi ◽  
Ryani Yulian
Keyword(s):  
Quality Measurement ◽  
Measurement Model ◽  
West Kalimantan ◽  
Purposive Sampling ◽  
Measurement Models ◽  
Customer Interface ◽  
Construct Measurement ◽  
The Look ◽  
Web Quality

ABSTRACTThis study aims to develop a measurement model of customer interface or display interface using 8C that is context, content, community, customization, communication, connection, commerce and collaboration on the website or website of e-commerce digital industry in West Kalimantan especially from visitor perspective. The customer interface measurement model will be developed to overcome the limitations of the commonly used model of webqual. Appropriate measurement models will greatly assist in improving the look of the website interface with the e-commerce platform. Literature studies and interviews will be used to construct measurement models. Studies are conducted on literature on web quality measurement models, e-business and e-commerce concepts, and customer interface factors in e-commerce web. Interviews were conducted on ecommerce web users. Respondents were chosen by using purposive sampling technique.The result of the research is a measurement model of e-commerce web quality using customer interface factors as dimensions. The attributes identified for measuring the quality of e-commerce web are 16 items grouped into 8 (eight) customer interface dimensions. The development of e-commerce website measurement model is constructed into the website www.cicommerce.id comprehensively and commercially to map the position of e-commerce web customer interface. ABSTRAK  Penelitian ini bertujuan untuk mengembangkan model pengukuran customer interface atau tampilan antar muka menggunakan 8C yaitu context, content, community, customization, communication, connection, commerce dan collaboration pada website atau situs e-commerce industry digital yang ada di Kalbar khususnya dari persepektif pengunjung. Model pengukuran customer interface akan dikembangkan untuk mengatasi keterbatasan-keterbatasan dari model yang umum digunakan yaitu webqual. Model pengukuran yang sesuai akan sangat membantu dalam meningkatkan tampilan antar muka website dengan platform e-commerce. Studi literatur dan wawancara akan digunakan untuk membangun model pengukuran. Studi dilakukan pada literatur-literatur mengenai model pengukuran kualitas web, konsep e-business dan e-commerce, serta faktor-faktor customer interface dalam web e-commerce. Wawancara dilakukan terhadap pengguna web e-commerce. Responden dipilih dengan menggunakan teknik purposive sampling.Hasil penelitian adalah sebuah model pengukuran kualitas web e-commerce yang menggunakan faktor-faktor customer interface (tampilan antar muka) sebagai dimensi-dimensinya. Atribut-atribut yang teridentifikasi untuk pengukuran kualitas web e-commerce berjumlah 16 item yang dikelompokkan ke dalam 8 (delapan) dimensi customer interface. Pengembangan model pengukuran website e-commerce dikonstruksi ke dalam website www.cicommerce.id secara komprehensif dan komersial untuk memetakan posisi customer interface web e-commerce.Kata kunci                  : Model Pengukuran, E-Commerce, Customer InterfaceKorespondensi             :  [email protected]

scholarly journals The Impact of the Perceived Services Quality on Customer Loyalty in the Jordanian Mobile Telecom Companies

2016 ◽  
Vol 4 (2) ◽  
pp. 219
Author(s):  
Hamed Omar Abdalla ◽  
Suleiman Zayed Al-Neimat
Keyword(s):  
Customer Loyalty ◽  
Services Quality ◽  
Positive Impact ◽  
Waiting Times ◽  
Quality Measurement ◽  
Perceived Quality ◽  
Industrial Companies ◽  
The Impact ◽  
Mobile Telecom

This study aims to examine the impact of the perceived quality of the services provided by the Jordanian<br />mobile telecom companies on customer loyalty, also this study aimed to determine the most important<br />classifications of perceived quality measurement. A questionnaire has been used as a tool to collect data<br />from the industrial companies. In addition, the study hypotheses were tested using a simple linear<br />regression analysis. The study found out the existence of positive impact of the perceived services quality<br />dimensions (Tangibility, Reliability, Responsiveness, Safety and Empathy) on customer loyalty, except<br />responsiveness dimension, which did not show a statistically significant in this study. Hence, top<br />management in these companies need to work on increase the interest of the tangible aspects of the<br />service quality, and achieving the requirements responsiveness dimension, and reduce waiting times at<br />the reception office and the telephone service centers.

scholarly journals Assessment of the Quality of Delivered Care for Iranian patients with Rheumatoid Arthritis by Using Comprehensive Quality Measurement Model in Health Care (CQMH)

2015 ◽  
Vol 4 (4) ◽  
pp. 287-296 ◽  
Author(s):  
Saeed Karimi ◽  
Saeid Safiri ◽  
Mahboubeh Bayat ◽  
Payman Mottaghi ◽  
Azad Shokri ◽  
...  
Keyword(s):  
Rheumatoid Arthritis ◽  
Health Care ◽  
Quality Measurement ◽  
Measurement Model ◽  
Iranian Patients

ARTQUAL

2019 ◽  
Vol 36 (9) ◽  
pp. 1490-1521 ◽  
Author(s):  
Abteen Ijadi Maghsoodi ◽  
Abbas Saghaei ◽  
Ashkan Hafezalkotob
Keyword(s):  
Service Quality ◽  
Quality Measurement ◽  
Measurement Model ◽  
Partial Least Square ◽  
Equation Modeling ◽  
Content Type ◽  
Cultural Centers ◽  
Measurement Models ◽  
Cultural Preferences

Purpose The purpose of this paper is to formulate and validate a measurement model to evaluate the service quality of cultural centers. This study aims to expand the domain of service quality measurement models by extending the SERVQUAL model to an alternative measurement tool called the ARTQUAL model based on three different preferences and scenarios including concert halls, theater halls and art galleries. Design/methodology/approach The data were collected from 15 cultural centers. Structural equation modeling (SEM) was utilized in the current research to study the association between aesthetic environments and service quality. An exploratory factor analysis took place to formulate the fundamentals of the measurement model. The validation process is based on a hybrid framework integrating the covariance-based SEM along with the partial least square technique to present a robust validity of the ARTQUAL model. Ultimately, an extensive managerial analysis has been established to show the practicality of the ARTQUAL model. Findings This study provides empirical evidence that the ARTQUAL instrument is proven to be valid, reliable and appropriate to evaluate the service quality of cultural centers. Based on the real-world managerial analysis, the ARTQUAL model showed a significant practicality in quality evaluation of aesthetic environments. Research limitations/implications One of the most important limitations of quantitative studies, based on aesthetic features, is the cultural preferences. This limitation is due to the nature of cultural preferences and partialities applied in different countries based on the definition of quality involving aesthetic aspects such as age, sex and culture. Meanwhile, the findings of this study can guide the service management experts to better understand and improve customers’ perceptions and orientations of service quality in aesthetic environments. Originality/value This paper presents a novel service quality measurement model in order to evaluate the service quality of cultural centers. The originality of the current study is not merely limited to the suggestion of a new quality measurement model, a hybrid statistical validation framework has been provided as well. Therefore, this study provides valuable guidelines to both practitioners and academics to enhance the quality of service measurements in cultural centers.

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