Logistics service providers' energy efficiency initiatives for environmental sustainability

PurposeThis paper discusses logistics service providers' (LSPs’) energy efficiency initiatives for sustainable development, both from an evolutionary perspective and based on a framework consisting of actions, processes (i.e. at the operations interface) and services (i.e. at the customer interface).Design/methodology/approachFollowing a qualitative research design, semi-structured interviews were conducted with sustainability managers at LSPs and the data were analysed via inductive coding. Based on the results and the literature, the authors developed a maturity model for LSPs' transitions to environmental sustainability.FindingsLSPs' sustainable development occurs via operational processes, services at the customer interface, and actions that support those processes and services. Energy efficiency efforts are characterised by process depth that helps LSPs to align with their customers' energy efficiency improvement processes. While services related to energy efficiency connect LSPs and their customers, actions in support vary depending on the logistics activities in which LSPs participate.Research limitations/implicationsFurther research is needed to test and verify the maturity model and to clarify the interdependency of its three dimensions.Practical implicationsBy categorising energy efficiency initiatives and proposing a maturity model for LSPs' sustainable development via energy efficiency, the authors have developed a tool for logistics actors to assess their progress towards improved sustainability.Originality/valueThe paper contributes to the literature by providing a three-pillar framework to understand the sustainability transitions of LSPs through energy efficiency. Developing a maturity model using this framework also contributes to the literature with an approach to assess sustainability advancement in the logistics industry.

Heart Rate Sharing at the Workplace

Augmenting online interpersonal communication with biosignals, often in the form of heart rate sharing, has shown promise in increasing affiliation, feelings of closeness, and intimacy. Increasing empathetic awareness in the professional domain and in the customer interface could benefit both customer and employee satisfaction, but heart rate sharing in this context needs to consider issues around physiological monitoring of employees, appropriate level of intimacy, as well as the productivity outlook. In this study, we explore heart rate sharing at the workplace and study its effects on task performance. Altogether, 124 participants completed a collaborative visual guidance task using a chat box with heart rate visualization. Participants’ feedback about heart rate sharing reveal themes such as a stronger sense of human contact and increased self-reflection, but also raise concerns around unnecessity, intimacy, privacy and negative interpretations. Live heart rate was always measured, but to investigate the effect of heart rate sharing on task performance, half of the customers were told that they were seeing a recording, and half were told that they were seeing the advisor’s live heart beat. We found a negative link between awareness and task performance. We also found that higher ratings of usefulness of the heart rate visualization were associated with increased feelings of closeness. These results reveal that intimacy and privacy issues are particularly important for heart rate sharing in professional contexts, that preference modulates the effects of heart rate sharing on social closeness, and that heart rate sharing may have a negative effect on performance.

The mediating role of security and privacy on the relationship between customer interface features and e-word of mouth marketing

Recent developments in technology have led to an increase in Internet usage by consumers and businesses. This study examines the relationships between customer interface features, security and privacy, electronic word of mouth marketing and online purchasing intentions. In order to examine these relationships, a total of 438 consumers were reached from Edirne, Tekirdağ and Kırklareli provinces by using the convenience sampling method. According to the research aim, consumers who made purchases via e-commerce sites were selected, and data were collected by interviewing these people face to face. In order to analyze the collected data, first explanatory and confirmatory factor analyzes were applied and then the hypotheses were tested with the structural equation model. According to the results, customization and character directly affect security and privacy, whereas interaction, character, and customization directly affect electronic word of mouth marketing. Thus, security and privacy have a significant direct effect on the electronic mouth of mouth marketing, while customization has a significant direct effect on online purchasing intention. In addition, customization and character significantly affect electronic word of mouth marketing through the mediating role of security and privacy.

Hyperlink Induced Topic Search Model Together with Automatic Feature Review for Smartphone Applications

The demand for smartphone apps has grown with the rising interest in artificial intelligence. Thanks to a vast number of applicant service applications, choosing the smartphone apps you want to use has been very complex for consumers. It is therefore essential that the customer interface is improved and that individual suggestions are made. Conventional recommendation approaches can in some cases be effective but have some drawbacks, which generally lead to unreliable recommendations. This study provides a basis for recommending smartphone applications, which is built on the algorithm of Hyperlink Induced Topic Search (HITS) in conjunction with association rule mining in this context. The approach combines the scores of authority and hub into the applications by means of downloads and ratings and not only takes into account the role of smartphone apps in alliance rules but also the trustworthiness aspect of consumers. Studies with industry data sets from the Samsung framework reveal that the proposed approach increases the recommendation precision greatly relative to conventional approaches.

MODELING OF THE CLUSTER ORGANIZATION OF DEVELOPMENT OF TOURIST AND RECREATIONAL BUSINESS ON THE BASIS OF MARKETING

Introduction. The model of cluster organization of tourism and recreational entrepreneurship development on the basis of marketing has been improved, built on the basis of economic and mathematical modeling methods.The hypothesis of scientific research is in substantiation of management of the cluster organization of development of tourist and recreational business on the basis of marketing.The purpose of the study is a substantiation of features of the cluster organization of development of tourist and recreational business on the basis of marketing.Research methodology there are general scientific and special research methods: dialectical – for analysis and understanding of the essence and content of the categorical series "tourist and recreational entrepreneurship", monographic – in highlighting the views of scientists on the research issues; strategic analysis – to determine the priority areas of intensification of cluster development of tourism and recreational entrepreneurship on the basis of marketing.Conclusions and prospects for further research. The novelty of the approaches is to create an integrated model for assessing the level of loyalty of tourist and recreational services from the standpoint of its perception by the client, which allows to assess the level of innovativeness of tourist and recreational services by key parameters, which will ultimately allow tourism and recreational enterprises to determine their management decisions. competitiveness. The proposed author's scientific and methodological approach to assessing the level of loyalty of tourist and recreational services will comprehensively assess the service, customer interface, system of tourist and recreational services technology, identify possible areas for improvement, accounting for which will allow tourism and recreation companies to determine a set of management decisions. competitiveness.

KERANGKA CUSTOMER INTERFACE PADA WEBSITE ANCOL DALAM MENINGKATKAN CUSTOMER ENGAGEMENT

Keberadaan internet yang sudah menjadi kebiasaan bagi masyarakat ini kemudian melatarbelakangi fenomena peralihan komunikasi face to face menjadi komunikasi yang berlangsung secara digital atau disebut screen to face. Dalam dunia komunikasi pemasaran praktik internet marketing communication menjadi lebih relevan karena kegiatan pemasarannya dilakukan secara sistematis melalui komputer interaktif sehingga dapat menghubungkan para pelanggan online dengan suatu perusahaan melalui perangkat online lainnya. Proses komunikasi screen to face kemudian dijelaskan melalui konsep 8c’s framework of customer interface dan peneliti mengaitkannya dengan peningkatan customer engangement. Penelitian ini dilakukan dengan pendekatan kualitatif dengan metode studi kasus. Hasil penelitian ini menunjukan bahwa media komunikasi yang tampilannya dirancang sesuai dengan pelanggannya dapat membangun rasa keterikatan dan perilaku positif yang akan berdampak pada bisnis yang berjalan

Behavioral Intentions to Employ Financial Technology (Fintech) Services among Commercial Banks' Customers: Empirical Evidence in Malaysia

Most recently, the revolution of technology has threatened the current doctrines in labour and the economy (Belanche, Casalo & Flavian, 2019) of a nation. The presence of technology and automation plays a significant role in the financial services market worldwide for shaping the social environment and the economic (Darmansyah, Fianto, Hendratmi & Aziz, 2020). The rationale behind this is that automated technology penetration grows at a 20 per cent rate annually (Belanche et al., 2019) as the speed of information processing, and connectivity are enhanced and expanded in both back-office processes and at the customer interface (Gomber, Koch & Siering, 2017; Gupta & Xia, 2018). The growth of mobile broadband global coverage has grown remarkably in developed markets at 86.7 per 100 inhabitants subscription, whereas, emerging markets have a high subscription of merely 39.1 per 100 inhabitants (Gupta & Xia, 2018). For instance, the growth of broadband penetration in Malaysia with 91.2 per cent coverage in populated areas and 58 per cent in road networks in 2016 is 81.5 per cent higher as compared to 55.6 per cent in 2010 (Economic Planning Unit, 2017). Hence, it anticipates that almost half of current occupations would be replaced with technologies in the next 20 years (Belanche et al., 2019). In the finance industry, financial technology (FinTech) is a key strategy for financial start-up firms and banks (Belanche et al., 2019) particularly in the pre-digital economy (Chanias, Myers & Hess, 2019). Keywords: Social Influence, Trust, Privacy Risks, CyberSecurity Risks, Behavioural Intention to Use

INCREASING THE VISITS AND RETAINING E-LOYALTY TOWARDS WEBSITE

The growth of users and transactions through e-commerce create its own phenomenon of fluctuating visits on website. Its was valuation regarding how often the website being visited or attracts that attention from visitors. This could be measured by examining those influences from customer interface quality, customer satisfaction and switching cost towards E- loyalty on the use of e-commerce website. Research data obtained through a questionnaire that distributed to 150 respondents by Structural Equation Modeling test method of IBM SPSS AMOS 22. All Results show that Customer Interface Quality has capable to provide positive and significant impact towards e-loyalty, as well as Customer Satisfaction which partially or as a mediate variable for Quality Customer Interface that also signs positive and significant influence over it. From these result tells that Switching Cost does not had significant influence or either partially as a mediator to e-loyalty. Customer Satisfaction is most influential variable to e-loyalty on website visits.

Online Auction System

Auction through site is done, which is an extremely monster potential commercial center for merchants and supporters. This undertaking, a web Auction System has two classes as customer interface and administrator interface. The venture includes the look and execution of a web sell off framework. This strategy presents a web show of class insightful item they have to sell or offer. There’s Associate in nursing administrator board by that Associate in nursing administrator will the board the total offering framework. Administrator will endorse item by the classes and can likewise the executives the enlisted clients. The examination organize is performed first for the contextual analysis. Furthermore, the expectation to figure out what goes on operationally inside the web house. It conjointly characterizes the format in humanoid application. Inside which a few assortments of bidders offer the auction and last the sale won can store the consequences of the triumphant bidder subtleties and send through mail face to face and in the long run the load technique can applied.

Usulan Perbaikan Sistem Customer Relationship Management (CRM) CV. XYZ Berdasarkan Pertimbangan ISO 9001:2015 Klausul 8.2.1 dengan Metode Business Process Improvement

CV. XYZ adalah salah satu produsen sandal gunung travelling handmade yang berdomisili di Bandung. Agar dapat bersaing di pasar, CV. XYZ harus selalu memperhatikan kualitasnya dari segi produk dan juga layanan. Pada saat ini CV. XYZ sudah menerapkan Customer Relationship Management (CRM) sebagai upaya untuk menjaga loyalitas pelanggan. Sosial media digunakan sebagai penunjang CRM yang termasuk ke dalam Customer Interface Management yang mengacu pada pengelolaan pertukaran informasi. Meskipun sistem CRM sudah terlaksana, namun belum semua terlaksana dengan baik sesuai dengan konseptual yang ada. Pada penelitian ini, digunakan pertimbangan persyaratan ISO 9001:2015 klausul 8.2.1 komunikasi pelanggan dan konsep CRM untuk mendapatkan hasil analisis Gap yang baik dan lengkap. Metode yang digunakan yaitu business process improvement dengan menggunakan langkah apply techniques improvement. Hasil dari penelitian ini adalah rancangan untuk merealisasikan produk custom dan juga beberapa perbaikan seperti pembuatan database dan penambahan opsi pada website.