Hierarchical Relationship Models of Strategic Crystal Elements of Telecom Service Business in India: An Empirical Validation

2016 ◽  
pp. 303-320 ◽  
Author(s):  
S. B. Khare
Keyword(s):  
Empirical Validation ◽  
Hierarchical Relationship ◽  
Service Business ◽  
Telecom Service

scholarly journals Does Emotional Intelligence Influence Employees, Customers and Operational Efficiency? An Empirical Validation

2016 ◽  
Vol 8 (6) ◽  
pp. 77 ◽  
Author(s):  
Mohammad Sultan Ahmad Ansari ◽  
Jamal Ahmad Farooquie ◽  
Said M. Gattoufi
Keyword(s):  
Emotional Intelligence ◽  
Service Quality ◽  
Service Industry ◽  
Service Providers ◽  
Operational Efficiency ◽  
Service Industries ◽  
Empirical Validation ◽  
Continuous Training ◽  
Telecom Service ◽  
The Impact

<p>A research study was initiated to investigate the impact of emotional intelligence on employees’ satisfaction and loyalty, and how it influences operational efficiency in telecom service industry in Oman. A questionnaire-based survey was conducted and the responses received were tested with various statistical techniques. These test results were found to be in broad agreement with the assumptions widely prevalent in management literature and service industries.</p><p>The findings suggest that emotional intelligence contributes significantly in improving internal performance. Employees are valuable assets and improved internal performance is due to employees’ commitment. Service industry could take care of employees, keep them satisfied to win their loyalty, which can be achieved through regular employees’ engagement and involvement. Engaged employees value customers’ expectations and build better relationship. Satisfied and loyal employees are in a position to deliver high service quality and improved productivity. The service provider shall continuously monitor service quality to maintain end users’ satisfaction. It can be sustained through employees’ continuous training and skills development that will improve operational efficiency of the company in terms of increased sales and profitability. Thus, the present study provides an empirical validation and confirmation of the propositions and hypotheses about how service providers should manage employees’ emotional intelligence for giving them satisfaction, winning their loyalty, thereby, eventually enhancing service values, operational efficiency and profitability of the company.</p>

Service Business Development

2012 ◽  
Author(s):  
Thomas Fischer ◽  
Heiko Gebauer ◽  
Elgar Fleisch
Keyword(s):  
Business Development ◽  
Service Business

A Hierarchy of Multinomial Models for Multidimensional Source Monitoring

Methodology ◽  
2005 ◽  
Vol 1 (1) ◽  
pp. 2-17 ◽  
Author(s):  
Thorsten Meiser
Keyword(s):  
Cognitive Processes ◽  
Source Monitoring ◽  
Source Information ◽  
Model Comparisons ◽  
Storage And Retrieval ◽  
Multinomial Processing Tree ◽  
Multinomial Models ◽  
Hierarchical Relationship ◽  
Statistical Framework ◽  
Tree Models

Abstract. Several models have been proposed for the measurement of cognitive processes in source monitoring. They are specified within the statistical framework of multinomial processing tree models and differ in their assumptions on the storage and retrieval of multidimensional source information. In the present article, a hierarchical relationship is demonstrated between multinomial models for crossed source information ( Meiser & Bröder, 2002 ), for partial source memory ( Dodson, Holland, & Shimamura, 1998 ) and for several sources ( Batchelder, Hu, & Riefer, 1994 ). The hierarchical relationship allows model comparisons and facilitates the specification of identifiability conditions. Conditions for global identifiability are discussed, and model comparisons are illustrated by reanalyses and by a new experiment on the storage and retrieval of multidimensional source information.

On Sacrifice

2012 ◽  
Author(s):  
Moshe Halbertal
Keyword(s):  
Ethical Life ◽  
Moral Value ◽  
Hierarchical Relationship ◽  
Ritual Violence ◽  
Self Interest ◽  
Political Ideal ◽  
Self Transcendence ◽  
Political Associations ◽  
The Relationship

The idea and practice of sacrifice play a profound role in religion, ethics, and politics. This book explores the meaning and implications of sacrifice, developing a theory of sacrifice as an offering and examining the relationship between sacrifice, ritual, violence, and love. The book also looks at the place of self-sacrifice within ethical life and at the complex role of sacrifice as both a noble and destructive political ideal. In the religious domain, Halbertal argues, sacrifice is an offering, a gift given in the context of a hierarchical relationship. As such it is vulnerable to rejection, a trauma at the root of both ritual and violence. An offering is also an ambiguous gesture torn between a genuine expression of gratitude and love and an instrument of exchange, a tension that haunts the practice of sacrifice. In the moral and political domains, sacrifice is tied to the idea of self-transcendence, in which an individual sacrifices his or her self-interest for the sake of higher values and commitments. While self-sacrifice has great potential moral value, it can also be used to justify the most brutal acts. The book attempts to unravel the relationship between self-sacrifice and violence, arguing that misguided self-sacrifice is far more problematic than exaggerated self-love. Through the book's exploration of the positive and negative dimensions of self-sacrifice, it also addresses the role of past sacrifice in obligating future generations and in creating a bond for political associations, and considers the function of the modern state as a sacrificial community.

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