Organizational Citizenship Behavior and the Public Service Ethos: Whither the Organization?

2011 ◽  
Vol 106 (2) ◽  
pp. 117-130 ◽  
Author(s):  
Julie Rayner ◽  
Alan Lawton ◽  
Helen M. Williams
Keyword(s):  
Organizational Citizenship ◽  
Public Service ◽  
Organizational Citizenship Behavior ◽  
Citizenship Behavior ◽  
The Public

scholarly journals MOTIVASI PELAYANAN PUBLIK SEBAGAI PREDIKTOR ORGANIZATIONAL CITIZENSHIP BEHAVIOR

2018 ◽  
Vol 21 (1) ◽  
pp. 01
Author(s):  
Arfah
Keyword(s):  
Public Policy ◽  
Organizational Citizenship ◽  
Public Service ◽  
Organizational Citizenship Behavior ◽  
Public Interest ◽  
Policy Making ◽  
Public Service Motivation ◽  
Citizenship Behavior ◽  
Public Policy Making ◽  
The Public

The study examined the relationship between the Public Service Motivation and Organizational Citizenship Behavior. Location of research at the Department of Marine and Fisheries East Java Province. The population of the study was 75 employees and the sample used is 52 people. To test the pattern of model relationships established, the researchers used regresssion statistical method analysis.The results of this study prove that the Public Service Motivation has a significant and positive influence on Organizational Citizenship Behavior, as well as partially indicate that Commitment to Public Interest, Solidarity and Patriotism have a significant and positive impact on Organizational Citizenship Behavior, but Involvement in Public Policy Making has no significant effect to Organizational Citizenship.         Keywords:Organizational Citizenship Behavior, Public Service Motivation, Public Policy Making, Commitment to the Public Interest and Civic Duty, Compassion, and Self-sacrifice.

scholarly journals Organizational Citizenship Behavior in the Public and Private Sectors: A Multilevel Test of Public Service Motivation and Traditional Antecedents

2018 ◽  
Vol 40 (2) ◽  
pp. 222-244 ◽  
Author(s):  
Alex Ingrams
Keyword(s):  
Public Sector ◽  
Organizational Citizenship ◽  
Hierarchical Linear Modeling ◽  
Public Service ◽  
Organizational Citizenship Behavior ◽  
Public Service Motivation ◽  
Citizenship Behavior ◽  
Linear Modeling ◽  
The Public ◽  
Private And Public

Scholarly knowledge of organizational citizenship behavior (OCB) has developed significantly in the private and public sectors. However, comparisons between sectors have not been advanced. This article aims to address the gap with hierarchical linear modeling of OCB antecedents across sectors, accounting for individual- and sector-level differences. The results show a significant association between public service motivation (PSM) and OCB, as well as several other central correlates of OCB in the public sector: goal clarity, job satisfaction, and leader–member exchange (LMX). In addition, although there are marginally higher levels of OCB in the public sector, the interaction effect of sector and PSM is not significant. This finding suggests the effect of PSM on OCB is important across sectors rather than solely being a function of public sector employment.

Public service motivation and job satisfaction, organizational citizenship behavior

2012 ◽  
Vol 6 (2) ◽  
pp. 330-340 ◽  
Author(s):  
Xiaogang Cun
Keyword(s):  
Job Satisfaction ◽  
Public Sector ◽  
Organizational Citizenship ◽  
Public Service ◽  
Organizational Citizenship Behavior ◽  
Structural Equation ◽  
Public Service Motivation ◽  
Citizenship Behavior ◽  
Content Type ◽  
The Public

PurposeThe purpose of this paper is to examine the cause‐effect chain between public services motivation (PSM) and consequences variables, which include organizational citizenship behaviour (OCB) and job satisfaction (JS) of employees in the public sector of Guangzhou. Another purpose of the paper is to discuss the structure of behavior under the Chinese public sector's traditional culture, from the perspective of integration of three different mechanisms of behavior (ration, norm and affective).Design/methodology/approachThe paper modified the PSM questionnaire, based on Perry's PSM scale, according to Chinese cultural customs. The data of public service motivation, job satisfaction and organizational citizenship behavior were collected by randomly sampling from the employees in the public sector of Guangzhou. Results were obtained through structural equation modelling for the examination of multiple relationships between PSM and its dimensions, and the consequences; and ANOVA for testing the difference between groups.FindingsIt was found that there are significant differences between groups in the PSM level and correlations exist between PSM, and JS, OCB.Originality/valueThis paper contributes to the literature regarding PSM by examining the relationship between the dimensions of PSM and the consequence variables of OCB and JS against a Chinese cultural background. The paper presents the findings as a model to show the dynamics in these relationships. The integration of three different mechanisms of behavior is novel in the field of human resource management (HRM). The paper not only contributes to the further development of the field, but also implies healthier and more sustainable practices in public HRM.

Working Extra Hours in the Australian Public Service: Organizational Drivers and Consequences

2016 ◽  
Vol 38 (2) ◽  
pp. 193-217 ◽  
Author(s):  
Jeannette Taylor
Keyword(s):  
Job Performance ◽  
Organizational Citizenship ◽  
Public Service ◽  
Organizational Citizenship Behavior ◽  
Significant Proportion ◽  
Working Hours ◽  
Organizational Factors ◽  
Intention To Leave ◽  
Well Being ◽  
Citizenship Behavior

Why do government employees work long hours, and what are the consequences? Although there is generally little scope for extra pay in return for extra hours in the Australian Public Service (APS), a significant proportion of its employees work long hours. This study draws from the organizational citizenship behavior literature in an attempt to understand why APS employees work extra hours. It uses the 2015 APS Employee Census to examine the APS employees’ patterns of working hours and the links between working extra hours and three outcomes: job performance, personal well-being, and intention to leave one’s agency. Several organizational factors are found to be positively associated with working extra hours. Many who work extra hours also believe that their job performance is high, but they report poor well-being and are thinking of leaving their agency.

scholarly journals Building a Social Network Theory of Perceived Public Service Motivation and Organizational Citizenship Behavior among Public Sector Employees

2018 ◽  
Vol 2 (1) ◽  
pp. 55-73
Author(s):  
Sobia Sultana ◽  
Saima Ulfat
Keyword(s):  
Social Network ◽  
Social Networking ◽  
Organizational Citizenship ◽  
Public Service ◽  
Organizational Citizenship Behavior ◽  
Network Theory ◽  
Service Management ◽  
Social Network Theory ◽  
Citizenship Behavior ◽  
The Relationship

Public Service Motivation (PSM) states that individuals are not only driven by their own interests but also by a unit contributing to society and helping others and this motivation is particularly high among public servants. The extant literature reveals that people at high levels of public service management are inclined towards Organizational Citizenship Behavior (OCB) (Christensen & Wright, 2011). Built upon the theory of social network and considering the importance of PSM in public organizational life, social networking is integrated with PSM to verify its relationship and impact on OCB. This paper presents the conceptual argument that the perception of social networking provides an intuitive vision for content visualization and both the quality and value of relationships can be evaluated according to the levels of commitment towards public service management. These propositions have been developed to outline the relationship between PSM and OCB based on the deep-down concept of social networking. This paper concludes with the argument that in social network theory, advice and networking have a positive exchange relationship in which employees share resources like guidance, information, direction and support associated with their task; while adversarial networks represent negative exchange relationships that lead to behaviors such as interference, pressure, interruption and negative response. Therefore, it is very important to evaluate the types of social networks to determine the relationship between PSM and its behavioral outcomes.

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