Analysis of Influencing Factors of Organizational Citizenship Behavior: Focusing on Public Service Motivation and Organizational Communication

2021 ◽  
Vol 25 (3) ◽  
pp. 313-334
Author(s):  
Sunil Yun ◽  
DooHo Yoo
Keyword(s):  
Organizational Communication ◽  
Influencing Factors ◽  
Organizational Citizenship ◽  
Public Service ◽  
Organizational Citizenship Behavior ◽  
Public Service Motivation ◽  
Citizenship Behavior

scholarly journals MOTIVASI PELAYANAN PUBLIK SEBAGAI PREDIKTOR ORGANIZATIONAL CITIZENSHIP BEHAVIOR

2018 ◽  
Vol 21 (1) ◽  
pp. 01
Author(s):  
Arfah
Keyword(s):  
Public Policy ◽  
Organizational Citizenship ◽  
Public Service ◽  
Organizational Citizenship Behavior ◽  
Public Interest ◽  
Policy Making ◽  
Public Service Motivation ◽  
Citizenship Behavior ◽  
Public Policy Making ◽  
The Public

The study examined the relationship between the Public Service Motivation and Organizational Citizenship Behavior. Location of research at the Department of Marine and Fisheries East Java Province. The population of the study was 75 employees and the sample used is 52 people. To test the pattern of model relationships established, the researchers used regresssion statistical method analysis.The results of this study prove that the Public Service Motivation has a significant and positive influence on Organizational Citizenship Behavior, as well as partially indicate that Commitment to Public Interest, Solidarity and Patriotism have a significant and positive impact on Organizational Citizenship Behavior, but Involvement in Public Policy Making has no significant effect to Organizational Citizenship.         Keywords:Organizational Citizenship Behavior, Public Service Motivation, Public Policy Making, Commitment to the Public Interest and Civic Duty, Compassion, and Self-sacrifice.

scholarly journals The Effects of Public Service Motivation to Medical Specialist’s Organizational Citizenship Behavior at Haji Makassar Hospital and Kota Makassar Hospital

2020 ◽  
Vol 8 (T2) ◽  
pp. 168-171
Author(s):  
Asmaryadi Asmaryadi ◽  
Syahrir A. Pasinringi ◽  
Lalu M. Saleh ◽  
Anwar Mallongi
Keyword(s):  
Logistic Regression ◽  
Organizational Citizenship ◽  
Public Service ◽  
Organizational Citizenship Behavior ◽  
Public Hospital ◽  
Public Service Motivation ◽  
Citizenship Behavior ◽  
Medical Specialists ◽  
Regression Test ◽  
Logistic Regression Test

BACKGROUND: Public service motivation (PSM) aims to underline the individual appreciation associated with public interest. If PSM is connected with organizational citizenship behavior (OCB), then the effectiveness is expected to be manifested in the increase of service quality. AIM: This study aimed to analyze the effect of PSM to the medical specialist’s OCB of Haji Makassar Regional Public Hospital and Makassar Regional Public Hospital. METHODS: This research is quantitative research using analytic observational design with cross-sectional approach. The population in this research are all medical specialists at Haji Makassar Regional Public Hospital and Makassar Regional Public Hospital with the total of 72 people. Meanwhile, the samples of medical specialists in this research are exhaustive sampling. This research uses questionnaires and the data are tested using logistic regression test. RESULTS: The logistic regression test shows that there is an effect of PSM on OCB (p = 0.000). This research is expected to be an input for hospital management to pay attention about the human resources, in this case medical specialist so that in the future, it will create good quality services. CONCLUSION: Based on the research conducted, it can be concluded that there is an effect between PSM and the doctor’s OCB at Haji Regional Public Hospital and Makassar Regional Public Hospital. The higher the doctor’s PSM is then the OCB will be higher too to doctors in Haji Regional Public Hospital and Makassar Regional Public Hospital.

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