Stakeholder Management Theory, Firm Strategy, and Ambidexterity

2012 ◽  
Vol 109 (1) ◽  
pp. 67-82 ◽  
Author(s):  
Mario Minoja
Keyword(s):  
Stakeholder Management ◽  
Firm Strategy ◽  
Management Theory ◽  
Stakeholder Management Theory

scholarly journals The stakeholder management theory of CSR

2016 ◽  
Vol 34 (5) ◽  
pp. 731-751 ◽  
Author(s):  
Andrea Pérez ◽  
Ignacio Rodríguez del Bosque
Keyword(s):  
Structural Equation ◽  
Ethical Issues ◽  
Positive Impact ◽  
Stakeholder Management ◽  
Equation Model ◽  
Management Theory ◽  
Content Type ◽  
Order Construct ◽  
Customer Identification ◽  
Stakeholder Management Theory

Purpose – Based on the principles of the stakeholder management theory, the purpose of this paper is to explore customers’ multidimensional perceptions of both banking companies and the corporate social responsibility (CSR) orientations of these companies. The paper also explores how these multidimensional perceptions affect customer identification and satisfaction towards banking companies. Design/methodology/approach – A structural equation model is tested using information collected from 1,124 banking service customers. Findings – The findings demonstrate that customers’ perceptions of customer-related CSR and broad legal and ethical issues have significant positive impact on both customer identification and satisfaction with banking companies. Perceptions of shareholder-related CSR also significantly boost customer satisfaction. In contrast, perceptions of employee- and community-related CSR do not have a profound effect on customer identification or satisfaction. These findings also confirm the importance of customer identification with the company as a key mediator in their satisfaction responses to the multidimensional perceptions of the companies’ CSR orientations. Originality/value – The contribution of the paper is based on the exploration of a multidimensional approach, relying on the principles of the stakeholder management theory to study customer responses and perceptions of the CSR orientations of banking companies. Previous scholars have reported mixed findings while exploring customer responses to their perceptions of companies’ CSR orientations. However, they frequently considered customer CSR perceptions either as one-dimensional or a reflective second-order construct, thus ignoring the possibility of multidimensional CSR perceptions having multiple effects on customer responses such as identification and satisfaction.

Stakeholder Management Theory: A Critical Theory Perspective

1999 ◽  
Vol 9 (3) ◽  
pp. 453-483 ◽  
Author(s):  
Darryl Reed
Keyword(s):  
Critical Theory ◽  
Stakeholder Management ◽  
Normative Theory ◽  
Management Theory ◽  
Theory Approach ◽  
Adequate Treatment ◽  
Normative Analysis ◽  
Stakeholder Management Theory

Abstract:This article elaborates a normative Stakeholder Management Theory (SHMT) from a critical theory perspective. The paper argues that the normative theory elaborated by critical theorists such as Habermas exhibits important advantages over its rivals and that these advantages provide the basis for a theoretically more adequate version of SHMT. In the first section of the paper an account is given of normative theory from a critical theory perspective and its advantages over rival traditions. A key characteristic of the critical theory approach is expressed as a distinction between three different normative realms, viz., legitimacy, morality, and ethics. In the second section, the outlines of a theory of stakeholder management are provided. First, three basic tasks of a theoretically adequate treatment of the normative analysis of stakeholder management are identified. This is followed by a discussion of how a critical theory approach to SHMT is able to fulfill these three tasks.

The Evolution of Shell’s Stakeholder Approach: A Case Study

2004 ◽  
Vol 14 (4) ◽  
pp. 713-728 ◽  
Author(s):  
Jane Wei-Skillern
Keyword(s):  
Stakeholder Management ◽  
Management Theory ◽  
Management Approach ◽  
Critical Factors ◽  
Comprehensive Strategy ◽  
Gradual Development ◽  
Stakeholder Management Theory ◽  
Global Company

Shell’s efforts to integrate the stakeholder management approach into its business practice worldwide involved the gradual development of a long-term, comprehensive strategy. This paper draws on stakeholder management theory and Shell’s experience to identify critical factors that contribute to the process of institutionalizing the principle of stakeholder management in a global company. A key lesson to be drawn from the case is the necessity of ensuring that the process allows for continuous learning, adaptation, and refinement.

scholarly journals Megaproject Stakeholder Management

2017 ◽  
Author(s):  
Graham M. Winch
Keyword(s):  
Stakeholder Management ◽  
Future Generations ◽  
Management Theory ◽  
The Political ◽  
Management Research ◽  
Ethical Aspects ◽  
Management Literature ◽  
Society Perspective ◽  
Stakeholder Management Theory ◽  
Political Economic

Effective stakeholder management is crucial for megaproject development and delivery. This chapter provides an extensive review of the project stakeholder management literature, which is largely instrumental rather than descriptive or normative, and in particular fails to address the stakes of the natural environment and future generations in megaprojects. Drawing on developments in stakeholder management theory in strategic management research, the chapter proposes to broaden the agenda to a megaprojects and society perspective and to stress the political, economic, and ethical aspects in the context of an analysis which draws on institutional theory.

CONCEPTUAL STAKEHOLDER THEORY IN PROJECT MANAGEMENT

2019 ◽  
Vol 6 (1) ◽  
Author(s):  
Paulin Tchumtcha Wembe
Keyword(s):  
Project Management ◽  
Stakeholder Management ◽  
Management Theory ◽  
Western Model ◽  
Hard Skills ◽  
Chinese Model ◽  
Literature Reviews ◽  
Management Approaches ◽  
New Perspective ◽  
Stakeholder Management Theory

Stakeholder management is an important part of management notion particularly in project management today. In recent years, the concept of stakeholder grows comprehensively among academics and professionals. Despite the widespread stakeholder management, the theory is not straightforward to understand and apply. One of the reasons is the number of theories in literature. Literature reviews reveal the following as stakeholder management theories: normative, instrumental, descriptive, convergent stakeholder and social science stakeholder theories. The research employs existing literature to develop a contemporary understanding of stakeholder management theory of stakeholder management. This paper contributes to the stakeholder management theory by presenting the new concept of stakeholder management theory using two cultures (Western and Chinese cultures in Africa). These management approaches can be classified as Western and Chinese models. The Western model is contractual by nature, while the Chinese model is characterized by informality (guanxi). The new stakeholder management theory called "Accustom theory". The new stakeholder management theory developed-"Accustom theory"-had a lot to do with the stakeholder management in project management. It deals with hard skills, soft skills, and the power structure skills. This paper contributes to stakeholder management theory by presenting accustom theory as a new perspective of stakeholder management theory. The new theory aims to improve the practice of project management by presenting how formality, participation and communication levels in projects improve stakeholders' satisfaction.

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