How the sender’s positioning and the target’s CSR record influence the effectiveness of scapegoating crisis communications

2021 ◽  
Author(s):  
Paolo Antonetti ◽  
Ilaria Baghi
Keyword(s):  
Crisis Communications

Unearthing the Facets of Crisis History in Crisis Communication: A Conceptual Framework and Introduction of the Crisis History Salience Scale

2021 ◽  
pp. 232948842098876
Author(s):  
LaShonda L. Eaddy
Keyword(s):  
Crisis Communication ◽  
Communication Theory ◽  
Influential Factors ◽  
Strategy Development ◽  
Crisis Communications ◽  
Responsibility Attribution ◽  
Performance History ◽  
Situational Crisis Communication Theory ◽  
Relationship History ◽  
Insight Into

Coombs’s Situational Crisis Communication Theory suggests performance history, composed of relationship history and crisis history, intensify crisis responsibility attribution. Relationship history is organizations’ actual and perceived rapport with publics, while crisis history is an organization’s previous crises. Extant literature has only examined crisis history one-dimensionally. This study proposes the Crisis History Framework that provides insight into influential factors that can make crises more or less salient to individuals. Furthermore, the study introduces the Crisis History Salience Scale that can help crisis communications scholars conduct empirical research examining crisis history’s multiple facets. Moreover, the study offers suggestions for how crisis history considerations can inform proactive crisis management, key messaging, and strategy development during crises.

scholarly journals Integrative Approach to Internal and External Crisis  Communications Management. Part 2

2019 ◽  
Vol 9 (2) ◽  
pp. 23-33
Author(s):  
T.  I. Alifanova
Keyword(s):  
Crisis Management ◽  
Organizational Management ◽  
Time Frame ◽  
Integrative Approach ◽  
Extensive Literature ◽  
Main Attention ◽  
Crisis Communications ◽  
Crisis Prevention ◽  
Extensive List ◽  
Structural Aspects

As noted in the first part of the paper in the extensive literature on crises and crisis management, it is possible to allocate two main directions: internal —  where the main attention is paid to technical and structural aspects and external — where the organization focuses on managing of stakeholders. Despite the fact that over past 20 years each of these directions has being developed to a large extent independently, it had been revealed that there were definite number of opportunities for their integration. Based on the results of research given in the extensive list of used literature, it will be shown how both of these perspectives can be combined into single integrated structure. At the same time the study of potential for synthesis of internal and external perspectives is going to be covered by time frame of three main crisis stages: pre-crisis prevention, crisis management and post-crisis outcomes, and term “crisis management” will reflect activities at these stages of organizational management in broadest sense.

Crisis Communications

1987 ◽  
Vol 1 (2) ◽  
pp. 2-2 ◽  
Author(s):  
Paul Shrivastava
Keyword(s):  
Crisis Communications

Virtual Advocacy Days for Science in Times of Crisis: Communications and Engagement Influencing Decision-Making

2021 ◽  
Author(s):  
Michael Villafranca ◽  
Brittany Webster ◽  
Elizabeth Landau
Keyword(s):  
Decision Making ◽  
Public Affairs ◽  
Lessons Learned ◽  
Time Constraints ◽  
Crisis Communications ◽  
Traditional Media ◽  
The Public ◽  
American Geophysical ◽  
Virtual Meetings ◽  
American Geophysical Union

<p>Communicating the value of science to policymakers has never been more importance, but how do you make a difference while adhering to new norms for physical distancing? Regardless of one’s level of technological aptitude, and no matter if time constraints exist, scientists can still effectively communicate the value of their science to policymakers through virtual means. The Public Affairs team from the American Geophysical Union will share lessons learned from several virtual advocacy events held in 2020 and will cover a few communications strategies for influencing policymakers through virtual science policy engagements—from virtual meetings with policymakers to social media to traditional media.</p>

Sign in / Sign up

Export Citation Format

Share Document