Factors influencing successful net promoter score adoption by a nonprofit organization: a case study of the Boy Scouts of America

2018 ◽  
Vol 15 (4) ◽  
pp. 475-495 ◽  
Author(s):  
Thomas A. Burnham ◽  
Jeffrey A. Wong
Keyword(s):  
Nonprofit Organization ◽  
Boy Scouts ◽  
Boy Scouts Of America ◽  
Factors Influencing ◽  
Net Promoter Score ◽  
Net Promoter

Online Trainings for Non-formal Educators: A Case Study of Boy Scouts of America Leaders

2020 ◽  
pp. 1-17
Author(s):  
William J. Davis ◽  
Alexandra Rush ◽  
Patricia Tevington ◽  
Jennifer Brown Urban ◽  
Miriam R. Linver
Keyword(s):  
Boy Scouts ◽  
Boy Scouts Of America

scholarly journals Effect of logistical control in customer satisfaction in a company in the packing sector

2019 ◽  
Vol 10 (4) ◽  
pp. 1271
Author(s):  
Alcir Das Neves Gomes ◽  
Everton Santana Figueiredo
Keyword(s):  
Customer Satisfaction ◽  
Training Program ◽  
Sao Paulo ◽  
Net Promoter Score ◽  
Net Promoter ◽  
Corrective Actions ◽  
The City ◽  
A Company ◽  
New Procedures

Logistics has become a strategic activity along the time not only a mere operational task in corporations, for that reason having a suitable management for logistics processes bring benefits all over the companies and impacts customer satisfaction. This paper was developed based on a case study performed in a packaging company located in the east area of the city of São Paulo, it was conducted in the period from April to September of 2017. An evaluation of logistical processes was performed based on non-participative observations and posteriorly with participative observations, with the diagnosis of main problems corrective actions were implemented as well as processes control. A training program was done to prepare the workers to accomplish with the new procedures, that made possible to stablish a comparison between past results and the ones achieved with new procedures and controls.   It was also proposed and utilized the Net Promoter Score – NPS method to evaluate customer satisfaction that allowed to observe the results evolution achieved with the new procedures implemented.

Scouting as Community Support Opportunities for the Underserved to Exceed

2020 ◽  
pp. 18-31
Author(s):  
Ursula Thomas
Keyword(s):  
African American ◽  
African American Male ◽  
Community Support ◽  
Boy Scouts ◽  
Boy Scouts Of America ◽  
Young Males ◽  
Communities Of Color ◽  
Nonprofit Accountability ◽  
Executive Leader

It is absolutely critical that we have grand conversations about supporting young males of color in our communities. Though this conversation is now front and center, it has not always been this way. There have always been some organizations that were having this conversation behind closed doors and quietly. Historic organizations like the Boy Scouts of America have acted as a conduit to allow communities of color to mentor and support their boys and young men in ways that were authentic to the needs of the community and the resources that the community had to offer. This case study examines that infrastructure and those resources through the eyes of an executive leader within Boy Scouts of America who is also an African American male. This is a case study of nonprofit accountability within communities of color.

scholarly journals The Finna service: meeting the new measurement challenges in libraries

2019 ◽  
Vol 40 (1/2) ◽  
pp. 2-11 ◽  
Author(s):  
Timo Laine ◽  
Markku Antero Laitinen
Keyword(s):  
Design Methodology ◽  
Information Environment ◽  
Content Type ◽  
Net Promoter Score ◽  
Net Promoter ◽  
Wide Experience ◽  
Measurement And Evaluation ◽  
The Impact ◽  
User Centered

PurposeIn the transformed information environment, the impact and value of the services are not adequately shown using the traditional library metrics. It needs to be supplemented with user-centered ways of measurement. The paper aims to discuss these issues.Design/methodology/approachThe paper is a case study of the new Finna service and the measurement challenges it presents.FindingsThe standards guiding the measurement and evaluation of libraries cannot offer a “cook-book” for the organizations to follow. The paper suggests that as a one possible response to this, the Net Promoter Score can be used as one indicator in measuring the impact of new services.Research limitations/implicationsThe findings of the paper are preliminary, because so far there is not a wide experience of the use of NPS in libraries. This calls for further study. The results are encouraging, but more testing is needed with different services.Originality/valueNPS has not been widely used in libraries before.

KLIENT W CYFROWYM ŚWIECIE — DOŚWIADCZENIA NIEMIECKIEJ BRANŻY UBEZPIECZENIOWEJ

2018 ◽  
pp. 51-58
Author(s):  
Judyta Przyłuska-Schmitt
Keyword(s):  
Big Data ◽  
Net Promoter Score ◽  
Net Promoter

Celem artykułu jest określenie wpływu digitalizacji branży ubezpieczeniowej na zadowolenie klientów. A dokładniej, w jaki sposób proces zmian, spowodowany potrzebą wzmocnienia użyteczności technologii cyfrowej, wpływa na działalność niemieckiego sektora ubezpieczeniowego w budowaniu nowej jakości relacji z klientem. Artykuł opiera się na analizie literatury przedmiotu i zagadnień dotyczących koncepcji budowania relacji z klientem w sieci. Efekty procesu zmian zachodzących na rynku pod wpływem rozwoju i wykorzystania nowych technologii odczuwają wszyscy uczestnicy życia gospodarczego, a zwłaszcza branża ubezpieczeniowa, która jest szczególnie predystynowana w tym zakresie. Dzięki wykorzystaniu Big Data i metody Net Promoter Score ubezpieczyciele mogą w sposób efektywny oferować wartość dodaną swoim klientom oraz dbać o własną markę i lojalność klienta. Przedstawione w artykule treści podkreślają zarówno nowe możliwości wykorzystania w branży ubezpieczeniowej nowoczesnych technologii do budowania nowych jakości interakcji z klientem, jak też wskazują potrzebę dostosowania się do rzeczywistości podyktowanej oczekiwaniami społeczeństwa informacyjnego.

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