Knowledge-based resources and innovation in the hotel industry

The new millennium has given way to the growth of knowledge based, seamless global Society, characterized by constant rapid change quite difficult for an average mind to even gauge. In the new millennium it has become imperative for businesses throughout the world to conduct business ethically, in order to survive, grow and thrive. Ethical practices contribute to an organizations productivity by minimizing losses, creating trust with suppliers, establishing customer loyalty and maintaining a successful team of employees. This research paper through an empirical study, has attempted to discuss the various components, the parameters and its effects on business and the customers wholly. These components have been brought out based on discussions with top management of various Hotels and Resorts in Bangalore. The methodology adopted is personal Interviews and discussions. It is found that, the hotel and resorts who have who have seriously focused on ethical responsibility have experienced improvement in share value, client retention, and attraction of new clients, investors, and employees. In addition they experience a lowered risk of compliance violations and better financial performance for the organization.

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Knowledge Management and Quality in Croatian Tourism

Hospitality, Travel, and Tourism ◽

10.4018/978-1-4666-6543-9.ch073 ◽

2014 ◽

pp. 1284-1298

Author(s):

Ivanka Avelini Holjevac ◽

Kristina Črnjar ◽

Ana-Marija Vrtodušić Hrgović

Keyword(s):

Knowledge Management ◽

Empirical Research ◽

Service Providers ◽

Hotel Industry ◽

Value Added ◽

Competitive Advantages ◽

Total Quality ◽

Business Systems ◽

Management Philosophy ◽

Knowledge Based

Knowledge is an infinite resource of hotel enterprises and society as a whole. In hotel enterprises, it serves as a platform for practising sustainable development and gaining competitive advantages. Knowledge-based economic development provides the best opportunities for dealing with a global environment in which rapid and dynamic changes are taking place. Seen as a precondition to success, Knowledge Management (KM) will result in generating value-added in tourism. A survey was conducted in large and mid-sized hotel enterprises to demonstrate their KM level and the contribution of KM in gaining competitive advantages in the Croatian hotel industry. Empirical research was used to establish the level of KM development in the Croatian hotel industry, and to determine the importance of KM in gaining competitive advantages in the hotel industry. In addition to knowledge, quality is a vital factor in gaining competitive advantages in hotel enterprises. Globalized markets and increasingly discerning customers, demanding more and more for their money, are compelling product and service providers to ground their business systems on customer needs. Total Quality Management (TQM)—a new management philosophy—enables the systematic application of these ideas. This chapter looks at several TQM approaches that define the basic elements essential to successful TQM implementation, in particular, the element pertaining to employees. The application of these elements in the Croatian hotel industry is presented through the results of empirical research on a sample of mid-sized and large hotel enterprises.

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Knowledge Management and Quality in Croatian Tourism

Knowledge Management Innovations for Interdisciplinary Education ◽

10.4018/978-1-4666-1969-2.ch009 ◽

2013 ◽

pp. 178-192

Author(s):

Ivanka Avelini Holjevac ◽

Kristina Crnjar ◽

Ana-Marija Vrtodušic Hrgovic

Keyword(s):

Knowledge Management ◽

Empirical Research ◽

Service Providers ◽

Hotel Industry ◽

Value Added ◽

Competitive Advantages ◽

Total Quality ◽

Business Systems ◽

Management Philosophy ◽

Knowledge Based

Knowledge is an infinite resource of hotel enterprises and society as a whole. In hotel enterprises, it serves as a platform for practising sustainable development and gaining competitive advantages. Knowledge-based economic development provides the best opportunities for dealing with a global environment in which rapid and dynamic changes are taking place. Seen as a precondition to success, Knowledge Management (KM) will result in generating value-added in tourism. A survey was conducted in large and mid-sized hotel enterprises to demonstrate their KM level and the contribution of KM in gaining competitive advantages in the Croatian hotel industry. Empirical research was used to establish the level of KM development in the Croatian hotel industry, and to determine the importance of KM in gaining competitive advantages in the hotel industry. In addition to knowledge, quality is a vital factor in gaining competitive advantages in hotel enterprises. Globalized markets and increasingly discerning customers, demanding more and more for their money, are compelling product and service providers to ground their business systems on customer needs. Total Quality Management (TQM)—a new management philosophy—enables the systematic application of these ideas. This chapter looks at several TQM approaches that define the basic elements essential to successful TQM implementation, in particular, the element pertaining to employees. The application of these elements in the Croatian hotel industry is presented through the results of empirical research on a sample of mid-sized and large hotel enterprises.

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Is the Personal Always Political?

Journal of Individual Differences ◽

10.1027/1614-0001/a000230 ◽

2017 ◽

Vol 38 (3) ◽

pp. 133-143 ◽

Cited By ~ 4

Author(s):

Danny Osborne ◽

Yannick Dufresne ◽

Gregory Eady ◽

Jennifer Lees-Marshment ◽

Cliff van der Linden

Keyword(s):

Survey Data ◽

National Survey ◽

Negative Relationship ◽

Openness To Experience ◽

Political Sophistication ◽

Knowledge Based

Abstract. Research demonstrates that the negative relationship between Openness to Experience and conservatism is heightened among the informed. We extend this literature using national survey data (Study 1; N = 13,203) and data from students (Study 2; N = 311). As predicted, education – a correlate of political sophistication – strengthened the negative relationship between Openness and conservatism (Study 1). Study 2 employed a knowledge-based measure of political sophistication to show that the Openness × Political Sophistication interaction was restricted to the Openness aspect of Openness. These studies demonstrate that knowledge helps people align their ideology with their personality, but that the Openness × Political Sophistication interaction is specific to one aspect of Openness – nuances that are overlooked in the literature.

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