Knowledge Management and Quality in Croatian Tourism

2014 ◽  
pp. 1284-1298
Author(s):  
Ivanka Avelini Holjevac ◽  
Kristina Črnjar ◽  
Ana-Marija Vrtodušić Hrgović
Keyword(s):  
Knowledge Management ◽  
Empirical Research ◽  
Service Providers ◽  
Hotel Industry ◽  
Value Added ◽  
Competitive Advantages ◽  
Total Quality ◽  
Business Systems ◽  
Management Philosophy ◽  
Knowledge Based

Knowledge is an infinite resource of hotel enterprises and society as a whole. In hotel enterprises, it serves as a platform for practising sustainable development and gaining competitive advantages. Knowledge-based economic development provides the best opportunities for dealing with a global environment in which rapid and dynamic changes are taking place. Seen as a precondition to success, Knowledge Management (KM) will result in generating value-added in tourism. A survey was conducted in large and mid-sized hotel enterprises to demonstrate their KM level and the contribution of KM in gaining competitive advantages in the Croatian hotel industry. Empirical research was used to establish the level of KM development in the Croatian hotel industry, and to determine the importance of KM in gaining competitive advantages in the hotel industry. In addition to knowledge, quality is a vital factor in gaining competitive advantages in hotel enterprises. Globalized markets and increasingly discerning customers, demanding more and more for their money, are compelling product and service providers to ground their business systems on customer needs. Total Quality Management (TQM)—a new management philosophy—enables the systematic application of these ideas. This chapter looks at several TQM approaches that define the basic elements essential to successful TQM implementation, in particular, the element pertaining to employees. The application of these elements in the Croatian hotel industry is presented through the results of empirical research on a sample of mid-sized and large hotel enterprises.

Knowledge Management and Quality in Croatian Tourism

2013 ◽  
pp. 178-192
Author(s):  
Ivanka Avelini Holjevac ◽  
Kristina Crnjar ◽  
Ana-Marija Vrtodušic Hrgovic
Keyword(s):  
Knowledge Management ◽  
Empirical Research ◽  
Service Providers ◽  
Hotel Industry ◽  
Value Added ◽  
Competitive Advantages ◽  
Total Quality ◽  
Business Systems ◽  
Management Philosophy ◽  
Knowledge Based

Knowledge is an infinite resource of hotel enterprises and society as a whole. In hotel enterprises, it serves as a platform for practising sustainable development and gaining competitive advantages. Knowledge-based economic development provides the best opportunities for dealing with a global environment in which rapid and dynamic changes are taking place. Seen as a precondition to success, Knowledge Management (KM) will result in generating value-added in tourism. A survey was conducted in large and mid-sized hotel enterprises to demonstrate their KM level and the contribution of KM in gaining competitive advantages in the Croatian hotel industry. Empirical research was used to establish the level of KM development in the Croatian hotel industry, and to determine the importance of KM in gaining competitive advantages in the hotel industry. In addition to knowledge, quality is a vital factor in gaining competitive advantages in hotel enterprises. Globalized markets and increasingly discerning customers, demanding more and more for their money, are compelling product and service providers to ground their business systems on customer needs. Total Quality Management (TQM)—a new management philosophy—enables the systematic application of these ideas. This chapter looks at several TQM approaches that define the basic elements essential to successful TQM implementation, in particular, the element pertaining to employees. The application of these elements in the Croatian hotel industry is presented through the results of empirical research on a sample of mid-sized and large hotel enterprises.

TQM and Knowledge Management

2017 ◽  
pp. 236-263 ◽  
Author(s):  
Luis Mendes
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Tacit Knowledge ◽  
Explicit Knowledge ◽  
Quality Management System ◽  
Conversion Process ◽  
Total Quality ◽  
Knowledge Based ◽  
Strategic Approach

During the last decades, both quality management and Knowledge Management (KM) have undergone a progressive evolution and have been associated with keywords such as competition, creativity, or innovativeness. Moreover, literature points to several commonalities between Total Quality Management (TQM) and Knowledge Management. The main aim of this chapter is to highlight the main commonalities, and to analyze how organizations may benefit from a dual strategic approach based on TQM and KM principles, and how integrated knowledge-based quality management system may benefit the “conversion” process of tacit knowledge into explicit knowledge, as well as the knowledge transfer/sharing process.

Knowledge Management

2011 ◽  
pp. 130-143
Author(s):  
Petter Gottschalk
Keyword(s):  
Knowledge Management ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Value Added ◽  
Capital Management ◽  
Knowledge Based ◽  
Cost Cutting ◽  
Intellectual Capital Management ◽  
Quality Value

In an outsourcing relationship, the vendor and its clients need to transfer knowledge on a continuous basis. Relevant approaches to outsourcing relationships from the knowledge management literature include intellectual capital management and business process management, as presented in this chapter. According to Quinn (1999), executives increasingly understand that outsourcing for short-term cost cutting does not yield nearly as much as outsourcing for longer-term knowledge-based system or strategic benefits such as greater intellectual depth and access, opportunity scanning, innovation, reliability, quality, value-added solutions, or worldwide outreach.

Leveraging Cognition for Competitive Advantage: A Knowledge-Based Strategy Process

2004 ◽  
Vol 03 (03) ◽  
pp. 259-272 ◽  
Author(s):  
Senthil K. Muthusamy ◽  
Ramaraj Palanisamy
Keyword(s):  
Knowledge Management ◽  
Strategic Management ◽  
Competitive Advantage ◽  
Management Practice ◽  
Competitive Advantages ◽  
Strategy Formulation ◽  
Knowledge Based ◽  
Strategy Process ◽  
Cognition And Learning ◽  
The Individual

The organisation that wants to build competitive advantages has to create and leverage its capabilities. One of the central bases for achieving competitive advantage is the organisational capability to create new knowledge and transfer it across various levels and parts of the organisation. Because knowledge is central to strategy formulation and implementation, knowledge management has become a key strategic task facing managers for achieving success in today's complex and dynamic environments. A major challenge facing strategic management is engineering and managing the individual and group level knowledge that facilitates better strategies and invokes commitment. A knowledge management based model of strategy formulation process is presented. Traditional strategy frameworks are evaluated and a comprehensive cognition and learning centered strategy framework is suggested as a better model of strategy formulation and implementation for achieving competitive advantage. The implications of the knowledge-based approach for strategic management practice and research are highlighted.

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities

2018 ◽  
pp. 256-295
Author(s):  
Issa Mahmoud Shehabat ◽  
Mohammad Berrish
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Strong Correlation ◽  
Total Quality ◽  
Management Philosophy ◽  
The Past

Resulting from the development of management theory in the past few years, knowledge management has emerged, which is identifying information of value and how to use it well, as well as understanding cognitive assets of an organization and how to exploit them. Knowledge management is important and necessary for the survival of an organization and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organizations. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organization and its workers by a process of continuous improvement of the quality of performance in various aspects of an organization. This chapter aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study. The chapter found the presence of integrity and a strong correlation between knowledge management and total quality management.

Knowledge Management

2011 ◽  
pp. 254-270
Author(s):  
P. Gottschalk
Keyword(s):  
Knowledge Management ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Value Added ◽  
Capital Management ◽  
Knowledge Based ◽  
Cost Cutting ◽  
Intellectual Capital Management ◽  
Quality Value

In an outsourcing relationship, the vendor and its clients need to transfer knowledge on a continuous basis. Relevant approaches to outsourcing relationships from the knowledge management literature include intellectual capital management and business process management, as presented in this chapter. According to Quinn (1999), executives increasingly understand that outsourcing for short-term cost cutting does not yield nearly as much as outsourcing for longer-term knowledge-based system or strategic benefits such as greater intellectual depth and access, opportunity scanning, innovation, reliability, quality, value-added solutions, or worldwide outreach.

scholarly journals Pemahaman Mahasiswa terhadap Kondisi Manajemen Pengetahuan dan Manajemen Inovasi PTS DKI Jakarta

2013 ◽  
Vol 4 (2) ◽  
pp. 655-660
Author(s):  
Dyah Budiastuti
Keyword(s):  
Knowledge Management ◽  
Innovation Management ◽  
Private Universities ◽  
Value Added ◽  
Private University ◽  
Descriptive Statistics ◽  
Competitive Advantages

Private university (PTS) is a business that is based on knowledge; and relies on innovation in efforts to achieve the performance and competitive advantages. As a result, the implementation of knowledge management and innovation management becomes very important. This research aims to determine students' understanding of the condition of knowledge and innovation management and its influence on the achievement of performance in 5 private universities in region III Kopertis Jakarta with the most number of active students. Data were analyzed using descriptive statistics. The results showed that the condition of knowledge management is able to create the value, and the condition of innovation management has enough value-added for stakeholders.

Beyond Customer Knowledge Management

2000 ◽  
pp. 258-281 ◽  
Author(s):  
Mohanbir Sawhney ◽  
Emanuela Prandelli
Keyword(s):  
Knowledge Management ◽  
Competitive Advantage ◽  
Knowledge Economy ◽  
Strategic Alliances ◽  
Competitive Advantages ◽  
Customer Knowledge ◽  
Knowledge Based ◽  
Customer Knowledge Management ◽  
Knowledge Based Economy ◽  
Innovation Processes

In the knowledge-based economy, the value of products and services largely depends on the knowledge intangibles they embed (Drucker, 1993). The success of firms is increasingly becoming linked to the intellectual capital they are able to accumulate and re-invest in their markets (Davenport & Prusak, 1998; Nahapiet & Ghoshal, 1998; Sullivan, 1998). In this age of knowledge-based business, it is incumbent upon firms to pay increasing attention to the development of customer knowledge (Balasubramanian et al., 1998; Sawhney & Kotler, 1999). However, researchers in marketing have generally assumed that knowledge creation happens only within the firm’s boundaries or, at the most, within the strategic alliances among firms. We argue that in the knowledge economy we need to move beyond this perspective of the firm as the knowledge creator that learns about customers and creates value for them, to a perspective of the firm as a co-creator of knowledge that learns and creates value with its customers. As already argued only in service marketing literature, customers are a vital source of knowledge and hence competitive advantage. The cooperation with them gives firms the opportunity to renew the source of their competitive advantage constantly. This is significant in a business landscape where unique and lasting competitive advantages are increasingly rare. Through co-operation with their customers, firms can better anticipate market changes (Anderson & Narus, 1991; Nonaka & Takeuchi, 1995), catalyze their innovation processes (von Hippel, 1982, 1986, 1994), and better respond to latent customer needs (Leonard & Rayport, 1997).

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities: Empirical Study

2017 ◽  
Vol 8 (2) ◽  
pp. 43-63 ◽  
Author(s):  
Issa Mahmoud Shehabat
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Empirical Study ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Total Quality ◽  
Online Questionnaire ◽  
Strategic Objectives ◽  
Management Philosophy

Knowledge management is important and necessary for the survival of an organisation and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organisations. It can be strengthened to achieve its strategic objectives. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organisation and its workers by a process of continuous improvement of the quality of performance in various aspects of an organisation. This study aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study, and to follow the descriptive analytical method research style. The online questionnaire responses were statistically analysed. The study found the presence of integrity and a strong correlation between knowledge management and total quality management.

scholarly journals Intellectual Capital: How Do Islamic Ethics Rejuvenate It?

2017 ◽  
Vol 13 (3) ◽  
pp. 70
Author(s):  
Sakinah Mat Zin ◽  
Ahmad Azrin Adnan ◽  
Iskandar Hasan Tan Abdullah
Keyword(s):  
Intellectual Capital ◽  
Small And Medium Enterprises ◽  
Value Added ◽  
Superior Performance ◽  
Competitive Advantages ◽  
Islamic Ethics ◽  
Knowledge Based ◽  
Product Innovations ◽  
Knowledge Based Economy ◽  
Medium Enterprises

In this era of knowledge-based economy, intellectual capital (IC) is considered as a critical component in an organizational effort to emphasize on accomplishing competitive advantages and enhancing value added for the organization. Besides concentrating only on new product innovations, small and medium enterprises should also be engaged in managing IC in accordance to Islamic teachings. An understanding to Islamic ethics and its upshots for superior performance facilitates entrepreneurs in managing IC strategically. This paper aims to re-scrutinize several contributions in Islamic ethics and IC in SME entrepreneurial researches, ascertain the main elements of IC as well as Islamic work ethics (IWE); and thus show how IWE is relevant for research in the area of IC.

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