Queuing Theory Based Service Performance Evaluation Under H2h And M2M Blending Traffic Arriving

A multi-level model automotive service performance evaluation model was established based on the servicer-core automotive service network model was proposed. The model was divided into three interrelated levels: the business level, the process level, the learning and development level, respectively used to evaluate business conditions, operating process and development potential of the object. A fuzzy AHP evaluation model for automotive supply chain collaboration performance evaluation was established. A case study was used to show the feasibility of this evaluation model. The results show that, supply chain collaboration performance result of the object was slightly lower than the regional average. Services of the object had unbalanced development and some indicators had great room for improvement.

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The Combination Model of Public Meteorological Service Performance Evaluation

2011 Fourth International Conference on Information and Computing ◽

10.1109/icic.2011.125 ◽

2011 ◽

Author(s):

Guizhi Wang ◽

Pingsong Xia ◽

Xiaorong Huang ◽

Juan Du

Keyword(s):

Performance Evaluation ◽

Service Performance ◽

Combination Model

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Evaluasi Kinerja Angkutan Logistik Melalui Bandar Udara Haluoleo Dengan Metode Importance Performance Analysis Dan Customer Satisfaction Index

Sultra Civil Engineering Journal ◽

10.54297/sciej.v1i2.146 ◽

2020 ◽

Vol 1 (2) ◽

pp. 89-109

Author(s):

Sudirman . ◽

La Ode Muhamad Magribi ◽

La Ode Musa Rachmat

Keyword(s):

Performance Evaluation ◽

Performance Analysis ◽

Customer Satisfaction ◽

Performance Indicators ◽

Good Condition ◽

Service Performance ◽

Satisfaction Index ◽

Work Units ◽

Goals And Objectives

Performance Evaluation is a system and how to determine the work ofindividuals, employees, work units and organizations as a whole thatare used to ensure the achievement of goals and objectives. The purpose of this study is to analyze the level of importanceand customer satisfaction on service and position of each variablewhen associated with performance indicators and service usersatisfaction in the terminal of Haluoleo Airport cargo. Performance Evaluation at Haluoleo Airport Logistics Terminalcan be measured by several indicators to determine the level ofimportance and satisfaction felt by the customers. To know the level ofimportance and satisfaction in the use of approach through analysis ofImportance Performance Analysis of interest analysis and performanceanalysis, each using a 5 Likert scale. Based on the analysis, the value ofcustomer satisfaction is 88%, which means the service criteria are verysatisfied and the quality of service at the Haluoleo Airport cargoterminal is in very good condition based on the user's rating. Overallthe value of customer satisfaction for service performance is 0.88 withthe criteria of service users feel very satisfied for the performance.

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