The dimensions of trust:An investigation of mobile payment services in Taiwan

<p>Mobile payment has relative advantages compared to other payment methods, thus providing benefits for both consumers and the society. This study attempts to examine factors influencing consumer intention to use mobile payment services. Survey data are used to investigate the impact of consumers’ perceptions of mobile payment services and social influence on use intention. Empirical evidence from 489 Vietnamese consumers confirms a significant relationship between the factors and behavioral intention, and reveals that perceived trust is the strongest predictor of intention to use mobile payment services followed by perceived ease of use, perceived enjoyment, perceived behavioral control, perceived usefulness and subjective norm, respectively. The results contribute to the evolving literature, and suggest that mobile payment service providers should particularly focus on building up consumer trust, and making their services clear, understandable and easy to use. Future research directions for extending this study are also discussed.</p>

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Emergence of a Digital Platform Based Disruptive Mobile Payments Service

Disruptive Technology ◽

10.4018/978-1-5225-9273-0.ch048 ◽

2020 ◽

pp. 979-999

Author(s):

Yasmin Mahgoub ◽

Niklas Arvidsson ◽

Alberto Urueña

Keyword(s):

Contextual Factors ◽

Driving Factors ◽

Mobile Payment ◽

Successful Implementation ◽

Service Platform ◽

Digital Platform ◽

Mobile Payments ◽

Payment Services ◽

Very High

Banks are motivated to be interested in developing platforms to provide mobile payment services to their customer and for those to be innovative. However, the successful implementation of a mobile payments service platform is mainly determined by how much players are fully motivated to realize it. In fact, in the Swedish context, the involvement level of mobile payment service platforms are very high whereas few studies have examined the related issues of mobile payments service platform. Thus, the purpose of this article is to investigate the factors leading banks to develop platforms and how banks manage these platforms. Data was collected by conducting interviews of applicable banks. The results mainly showed that the driving factors are significantly influenced by contextual factors, mutual objectives and opportunities. This article also looks forward to providing the payment industry with applicable guidelines for efficiently implementing and designing mobile payment service platforms.

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Predicting mobile network operators users m-payment intention

European Business Review ◽

10.1108/ebr-10-2019-0263 ◽

2020 ◽

Vol ahead-of-print (ahead-of-print) ◽

Cited By ~ 2

Author(s):

Choi-Meng Leong ◽

Kim-Lim Tan ◽

Chin-Hong Puah ◽

Shyh-Ming Chong

Keyword(s):

Technology Acceptance ◽

Structural Equation ◽

Mobile Network ◽

Ease Of Use ◽

Perceived Usefulness ◽

Mediation Effect ◽

Mobile Payment ◽

Content Type ◽

Payment Services ◽

Mobile Network Operators

Purpose This study aims to investigate the intention of using mobile payment (m-payment) services in Sarawak, Malaysia. Design/methodology/approach A total of 194 online payment users were selected to respond to the structured questionnaire. The partial least squares-structural equation modelling (PLS-SEM) was used to analyse the data by assessing the measurement and model. Findings Perceived usefulness (PU) and perceived ease of use mediated the relationship between perceived compatibility (PC) and the intention to use the mobile payment for mobile network operators’ services. Research limitations/implications The analysis provides insights that PC is considered as a significant determinant for mobile payment of mobile network operators’ services. Practical implications The operators can consider factors such as PC in the design of their mobile applications and the potential to expand the m-payment services to others e-wallet such as Sarawak e-wallet. The model possesses medium prediction power, which suggests that other variables such as perceived security and personal innovativeness also can be used to predict the usage behaviour of mobile payment for the mobile network services. Originality/value The present study contributes to the m-payment users’ behaviour intention literature by investigating the mobile-based predictors of using m-payment technology in an emerging digital economy state in Sarawak, Malaysia. This study also extends the knowledge of technology acceptance model by introducing the mediation effect of PU and ease of use between the mobile-based predictors and m-payment intention.

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Secure Payment in Mobile Business

Handbook of Research in Mobile Business, Second Edition ◽

10.4018/978-1-60566-156-8.ch053 ◽

2009 ◽

pp. 578-583

Author(s):

Chitra Subramanian

Keyword(s):

Mobile Device ◽

Business Processes ◽

Mobile Services ◽

Mobile Commerce ◽

Mobile Payment ◽

Mobile Business ◽

Point Of Sale ◽

Goods And Services ◽

Vending Machines ◽

Payment Services

Mobile commerce offers consumers the convenience and flexibility of mobile services anytime and at any place. Secured and private mobile business processes using a mobile gadget for payments are essential for the success of mobile commerce. Mobile payment is the process of two parties exchanging financial value using a mobile device in return for goods and services. This chapter is an analysis of the secure mobile payment services for real automated point of sale (PoS), which are frequently used in terminals such as vending machines.

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Consumer preferences of attributes of mobile payment services in South Korea

Telematics and Informatics ◽

10.1016/j.tele.2020.101397 ◽

2020 ◽

Vol 51 ◽

pp. 101397

Author(s):

Hanbyul Choi ◽

Jonghwa Park ◽

Junghwan Kim ◽

Yoonhyuk Jung

Keyword(s):

South Korea ◽

Consumer Preferences ◽

Mobile Payment ◽

Payment Services

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Factors influencing the adoption postponement of mobile payment services in the hospitality sector during a pandemic

Journal of Hospitality and Tourism Management ◽

10.1016/j.jhtm.2020.11.004 ◽

2021 ◽

Vol 46 ◽

pp. 26-39

Author(s):

Sayantan Khanra ◽

Amandeep Dhir ◽

Puneet Kaur ◽

Rojers P Joseph

Keyword(s):

Mobile Payment ◽

Factors Influencing ◽

Hospitality Sector ◽

Payment Services

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Impact of demonetization on diffusion of mobile payment service in India

Journal of Advances in Management Research ◽

10.1108/jamr-09-2018-0086 ◽

2019 ◽

Vol 16 (4) ◽

pp. 472-497 ◽

Cited By ~ 10

Author(s):

Neharika Sobti

Keyword(s):

Behavioral Intention ◽

Perceived Risk ◽

Partial Least Square ◽

Equation Modeling ◽

Mobile Payment ◽

Content Type ◽

Utaut Model ◽

Payment Services ◽

Facilitating Conditions ◽

The Impact

PurposeThe purpose of this paper is to explore the antecedents of the behavioral intention and adoption of mobile payment services like m-wallets and m-banking by users in India. This is done by examining the diffusion of mobile payment technology within an extended framework of the Unified Theory of Acceptance and Use of Technology (UTAUT) model. The study attempts to extend the UTAUT model further by introducing three more constructs, namely- perceived cost, perceived risk and demonetization effect and analyzes the impact of demonetization that happened in India from November 8, 2016 to December 30, 2016 on the mobile payment service adoption process. Demonetization event is a case in point to assess whether forced adoption breaks the normal diffusion process or lends support to the same in the long term.Design/methodology/approachA survey was conducted in order to gauge the intention behind the adoption of mobile payment modes by users in India. The questionnaire was administered online solely and 880 responses were received within a period of 20 days from February 3, 2017, to February 23, 2017, using Google Forms as a medium. Usable responses were 640. The study adopted partial least square based structural equation modeling (PLS-SEM) technique to analyze the relation between latent variables: performance expectation, effort expectation, social influence, facilitating conditions, perceived cost, perceived risk, demonetization effect, behavioral intention and usage. For this purpose, SmartPLS3.0 software was used to create path diagrams and calculate estimate the significance of factor loadings using the bootstrap technique.FindingsThe key results indicates that behavioral intention, demonetization and facilitating conditions have a positive and significant impact on the adoption of mobile payment services in India. Overall, Model 3, which was extended UTAUT model, was observed to be a better model in explaining the antecedents of behavioral intention and usage. In addition to UTAUT antecedents, perceived cost and perceived risk proved to have additional explanatory power as antecedents of behavioral intention. Age acts as a moderating variable consistently across three models, implying that younger users give more importance to effortless interface of mobile payment services and get more influenced by peers and society that shapes their intention to use mobile payment services.Originality/valueIt is first of its kind attempt to assess the role of Demonetization in examining the antecedents of behavioral intention and adoption of mobile payment services by users in India under an extended UTAUT model. This study comprehensively examined the impact of forced adoption of mobile payment services by users in India in a natural setting provided by demonetization event that took place in India by conducting a primary survey right itself in the month of February, 2017 to get first hand response from the Indian users.

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